Again more issues with the truck ac not working instead of the location.
Jonah G
Customer Reviews for Eagle Mountain Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn't actually talk to anyone but it went fine without a hitch.
Trevor JThe owner was helpful, I'm just upset by the unprofessional process of the whole thing
Jaden EFriendly quick informative
DESIREE TI just dropped my key in the dropbox. I didn't interact with anyone.
MELANIE MIm currently going through a divorce and I’m so new to this and the people at this location were so kind and explained everything my husband was always the one taking care of this but they helped me with everything I will definitely be using them for my move out and recommending them to everyone
STACY TGreat Service and easy to reserve and use
GREGORY UThe brakes on the car were extremely bad, and a $40 fuel charge for 3 gallons of gas is absolutely crazy when you are already charging 1.79 per mile. I won't be using Uhaul again for my move. The front desk staff was kind and courteous.
BRAYDEN GI ordered moving blankets, but did not receive them and they still charged me for them.
randy wI ordered two dollies and they didn't have them. That made my moving experience much worse when something I was expecting wasn't there.
SETH DThe cell service is spotty so it would have been helpful if there was a wifi to connect to to upload all the images faster.
JARED SWhoever used it before us didn’t sweep out broken glass and some dirt, but everything else was great.
JOHN KI was super annoyed with the pick up process. We couldn't stay any of it until we arrived at the uhaul location. The heat to fill out a bunch of information and then wait for approval. We ended up waiting there for 1 hour because they couldn't process the stupid picture of my husband's driver's license from my phone. We had to stay the whole process over again on his phone after 40 minutes of trying on my phone.
Brayden ATell the guy from previous location to get customer service lessons from him
MORGAN GMary was extremely helpful and friendly. She even called to make sure I was coming on time.
Stephen BTruck leaked a lot of oil on my new driveway
Ryan HThe people and location are very nice; however, there was an issue with our after hours drop-off. We parked the truck where we picked it up and placed the keys in the drop-box. I was contacted the following 1-2 days as the store claimed we hadn't returned the truck. I simply advised what we did and store was able to find it immediately. Then, the receipt came through with an unexpected cleaning fee, despite the truck being left exactly as we found it, in clean condition. The overall experience at this location was unsatisfactory
Jordan RThe only thing I could recommend for improvement is I was told I would receive a phone call the night before my reservation, and never did. Not a huge deal since I didn't need a reminder, but it might be a good idea for some customers.
Sheila oClean facility and the woman who helped check us in was excellent!
Raymond CSuper easy process, loved the check out process especially by just dropping it off.
JORDAN KNothing to say. Everything went perfectly. Nothing I can think of to improve, but I would highly recommend you keep the woman I dealt with employed for many years as she was very pleasant to deal with and was very helpful
Thomas SApp was terrible
joshua lI brought the vehicle back cleaner with more gasoline in it than when I picked it up. It had exactly 1/4 of a tank when I picked it up, and I returned it with more than 1/4 of a tank. I went into the office and spoke to the agent, asking if she would like to do a walk through of the truck to confirm the condition and gas level to ensure I would not be charged anything additional. I had gas receipts in hand, which she was not interested in seeing. She said she did not need to see the vehicle and assured me that there would not be any additional charges, and that she would send the receipt via e-mai. When I received the receipt I had been charged an additional $36.00 in gas. Now I am forced to either just write it off - which I am sure they are expecting me to do, or call the location. Frustrating, and dishonest.
Jay SThe reservation process was the worst i have seen ever. Writing on inside walls
Dan AAmazing customer service. She made sure we had everything taken care of before we left.
Christina HDesk agent was very helpful and pleasant to talk/work with.
Jeff HFantastic service!!
Quinton HService was excellent, the movers were very friendly and worked hard to make sure everything fit into my storage unit despite it not being loaded in an easily accessible manner.
Paul BCustomer service could be improved.
Barbara DNothing
Coofi DI had reserved a tow dolly for my car and it ended up not being available! It put a huge damper on my plans!!!!! I won’t use U-haul again because of that.
Cynthia AGreat customer service
Joseph WVehicle was cleaner than when I recieved it. I was still charged a cleaning fee.
bryan bIt was all great and pleasant
Mary SThe price was more than unbeatable from other moving truck options or moving pod delivery service. It was a pain but totally worth driving back to cut costs even further by half. I was getting ready to choke on around $1500 - $2250 just for me to move (huge gouge after just putting all my hard earned savings into getting me started on my new life). Without delivering the 20' box truck I got was still affordable in the $850 range, but instead in the $400 range for driving it back the extra 280-ish miles). I hope this helps others as well this location get more customers - this was a life saver for me at least!
Jesse DDrop off area was small and impossible to back up trailer into non handicap designated space due to moving truck parked that obstructing movement of towing vehicle. Forced to leave trailer in handicapped parking spot.
Ron CNothing different, as everything was great and the process was quite simple. Thank you!
Amy APlease have items requested in truck. Was missing an appliance dolley.
Timote HI’m upset because I drove 9 miles. The gas was slightly under 1/2 tank when picked up and gauge readout on the online checkout wouldn’t let me reflect that It runs in 1/8 increments it appears. So when returned it was still slightly under 1/2 and they charged me $22 for gas. Ridiculous. Never been screwed over like that before and I’ve used uHaul a LOT.
Kimberly BFriendly service
Cecil CMary was accommodating and professional.
Alan JIt appears there are only two slots to return trucks to, and they are not parking friendly. I needed to back the truck in and parallel park it.
Dillon BTrailer had a lock still on it, was asked to cut it off myself, I feel this should have been taken care before I picked it up. Nobody reviewed the trailer connection to the vehicle, seems like this should be part of the process.
Philip WWay over priced.!! Like not affordable for anyone.
Kammie MAn amazing experience with a knowledgeable and friendly staff. Loved it!
veronica kNothing. Office staff was excellent. Overall a great experience.
Kathleen CThe staff was very friendly and professional and the pick up/return process was super easy and fast
jeff bFloor mats were dirty and popcorn on the floor.
Cherrie SVery nice folks there
Joel WThere was a small amount of leftover debris in the back. Also, the “grandma’s attic “ had what appeared to be a good deal of bird poop. The cab was messy with crumbs or something similar.
Neil WCheck oil and service the washer fluid before the next customer. Really bad visibility without that simple thing
Shane CLady was rude and won’t have anyone help me put the trailer on the truck
MARSHALL BMy only complaint is we were charged for two 24 hr when we Picked up Uhaul on Wed at around 1:30 pm and returned it back before 1:30 pm on Thursday. How is that two days charge. You told me your software would make it correct, and I said I'm good for 24 hrs and you said yes, but I was charged for 2 days. Not right at all.
Brent VOne tire very low tread and the safe tow trailer had a few tires with PSI at 20 causing me to have to take it to a tire shop and wait and have it brought up to 60 PSI. This should’ve taken care of by staff prior to my rental. I feel a rental credit is appropriate given the situation
geoff s