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WILLIAM S
Customer Reviews for Eagle Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service!
HEINZ PTight parking confines and just kind of rude service.
justin gAlways nice people and professional!
EVANGELINA CVery fast and friendly . Would definitely rent from them again .
PHYLLIS SVery fast & efficient service. He calculated the price before we left, when we brought and paid - he was right on the dollar. Best experience ever
ANDREW RThe associate was professional and knowledgeable of the rental process. I’ve used this location and have been very pleased with the service.
NIKOLOAS TCustomer service was awesome. Peter was very pleasant and helpful.!
CYNTHIA VTrain the staff on following U-Hauls information that was given to the customer at the time the reservations are made, instead of his own preferences. Definitely needs training in customer service skills.
WILLIAM CAlways great customer service
LOUIS MFor what I was doing, it didn't matter that the truck was dirty on the inside, but if I were moving or carrying something I didn't intend to throw away, I wouldn't be able to recommend this location. The trucks were also parked so close together that I had to bring the mirror in to back the truck out. That's asking for customers to damage your trucks. And this truck was plenty damaged before I got it. That makes me nervous.
Jeffrey OI was supposed to pick the vehicle in Marshall, I waited there for almost 2 hours, spoke to your representative, we moved the location to Warrenton. Service was great but now I see I was charged a cleaning fee. I returned the vehicle in the same condition as I received it in!!! And this after there was a service failure in Marshall that wasted 2 hours!! Can you refund me for my time???
Henning SThe 10' truck I rented was actually filthy. someone had spilled something all over the drivers side floor, the seat was torn up, etc and the entire exterior was beat to H***. The man in charge was unfriendle and unhelpful. I had to go into the storage yard to retrieve the truck he was pointing at. Embarrassment for Uhaul. The man in charge was
PENNY AThis was the easiest and most affordable rental for a short move I have ever done. I was able to do a lot online so when I arrived it took a couple minutes to get the key and head to my vehicle. I would highly recommend.
Karen MNo improvement needed. We live near this location, and Woody and Peter are neighbors not just a business. We own two businesses and have two children in college, and often need a truck or van to move items. We are treated well, and both men go out of their way to ensure we have the vehicle we need, when we need it. During peak times, the store may be busy and one may have a brief wait to be served, but this is not a problem for us. The world is too fast these days, and most people need a lesson in patience. U-Haul is fortunate to have agents in a location like this. I have experienced less than pleasant service in other locations over the years, and unless there is just no way I can use the Eagle Shell U-Haul location, I will go nowhere else. Thank you Woody and Peter!
Edward CConsidering the location. What can we say about a parking lot with no personnel. I found a spot to park the truck
James AI think he over charged me, $100. For 3 hours....never again!!!!
STELLA HThe fellow kept mixing up my rental with someone else and he had no patience. I’ve been getting the other woman’s emails From uhaul. Today I got her email receipt. I checked my statement and so far, I only paid for my rental. I’m worried I Might end up paying for the other woman’s rental.
KATHLEEN VI use the Warrenton U-Haul location whenever they have my preferred 5 x 8 trailer available because it's the closest and most convenient location for me. The owner of the Shell station, Peter, always gives me great service by taking care of the hook-up and disconnect. I would recommend him and his station any time!
Vincent TI was overcharged, and owner added insurance without my approval.
Jose RThe service was outstanding. Very easy process.
MARTIN WGood
Thomas BThe location was a little confusing because it was also a gas station but both the representatives for UHal were amazing with being helpful on everything. I had to rent a box truck and a motorcycle trailer. they were great with everything, like sharing me the details I need with handling a trailer. Again, I had a great experience. If they are reading this, thank you :)
STEPHEN GMr Chen told us that we had a 24 hour rental then called and texted me that I needed to have the truck back at 5 pm or incur another 50$ charge. He wanted it back the same day that we rented it and called at 3 pm. Unprofessional and shady . Never will use u haul again
JEROME FI was only there for a minute. He looked up the order and said everything was fine. Off I went.
ROBERT SI have dropped off at this location many times over the years, and have always had a pleasant experience.
WESLEY AWe returned the vehicle with 3/4 full gas tank instead of 1/4 full. Would have been nice to get some type of refund for this
Cornelia HThis location is fantastic and I’ve picked up and dropped off here before. This was my first time using U-Haul’s mobile app for pick up and drop odd. Uploading photos is very buggy and unreliable, having to completely restart the process several times because the photos would not upload and there is no way to stop the process while retaining the pictures. Either fix it, or get rid of the app all together.
Matthew SI am so so angry with this rental. I will call customer service for a full credit.
JOHN KNeed nothing all good.
HERBERT LExcellent service
YURI RPeter is the best! I wouldn’t rent a U-Haul from anywhere else. Always rely on this location and Peter and his team!
Cricket BWhen I mentioned the drop off location to the Warrenton residents (our destination), they told me in advance what a terrific rental experience they had previously with the professional and friendly owner at Eagle Shell. My experience was the same - could not have been easier. Would definitely use or recommend Eagle Shell again.
JAMES ZYou dont have hooks in your truck to strap down the furniture .wood rails was it. I wiil not rent one again.
STEPHEN TIt cost me 300.00 dollars to use a 10x10 truck. I put all my information in. The app took 78.00 that has never been seen again. Charged me 112.00 at the pickup, when i paid 78.00 online. Then charged me an extra 66.00 for going 35 miles over?? I had to enter my current address, and where I was going. So should that not have been already calculated? THEN! There was an 1/8 tank of gas when I received the truck. The paper I physically had said it was an 1/8 of a tank. Then when I get the bill it says theres supposed to be a quarter of a tank?!?! Will literally never ever use UHaul again. It has been the biggest rip off, and further more took the money i had reserved for my son’s Christmas gifts. I hope you guys sleep well at night after completely over charging a single mom.
Jacquelyn MTruck had mud in the back.
ERIKALILIT LLove renting from this location. Excellent service.
Amy CNo one there, store closed for the holiday's
JUAN EJoint equipment inspection before departure. My experience was a bit too casual and there was no heads up notice that I needed to respond to an automated TXT message from U-Haul about the condition of the truck before I departed. As it was, I didn’t even read it until I arrived at my destination, which was too late.
HENRY JGreat customer service
BRIAN ASpeaking slowly and more clearly would hejp-
WILLIAM WEngine light was in because it needed oil
PETER TAlways a great experience renting from here. Customer service is excellent
Louis MThe manager checked us in and didn’t make us use the horrible U-Haul application or our phone. This should be standard practice everywhere!
kevin lThe service provider at this location keeps adding items to my reservation when I go pick it up that I did not add when I made the reservation and they weren’t there when I did my online check in, but when I would arrive to pick up the equipment they would add extra charges to my order that I did not ask for and then get an attitude when I call them out on it.
John BOverall service was excellent and truck was also excellent.
HUI SLocation was in a random equipment/junkyard, there was a pile of rocks right next to the truck where I could barely even open the door. No dolly or furniture pads at the truck location, went to a second location to pick up the flat tow and had to get dolly and furniture pads there after 20 to 30 minutes of looking at my order since I already paid for them, I paid a Company to put all of my items in the 20 foot truck. The truck doesn’t even make it out of town and the bearings are bad, extremely unsafe we barely made it back to the house where we had to wait to get truck serviced - unfortunately our trip was delayed and it cost me more money. Horrible experience
Breanna GThe unit could have be a little cleaner and fill the window washer fluid!
David WThe car tie down strap was cut to short so I have to deflate my tire to get if strapped down and then I had to fill the tire back up, also at first the light didn’t work on the trailer I plugged the trailer into two different vehicles so you need to check those lights on the trailer because it definitely was not a car issue, and the trailer lights only started working once the trailer starting bouncing down the road so you need to check the trailers wire all the way back not just the connection on the tongue of the trailer
RILEY PEasy Dropoff, no issues! Would definitely use both locations again if needed
bill pNo good places to park my vehicle while I’m using the rental. The lot is full of rental vehicles/items.
William BThank you
Matthew SWe rented a mid-size truck, well maintained and drove like a dream. The agent was very nice and the transaction was simple and quick.
CHARLES B