I attempted to call this location several times to confirm the drop off but there was no answer and no more space to leave a message.
Diana R
Customer Reviews for Eagle Smog
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and courteous service.
WILLIAM HExcellent ! The guy that helped me was nice. The van was in great shape and easy to handle. I was very pleased with my experience. Thanks !
DEBRA WThe app & customer service skills! 1. I couldn’t do online check-in at home. App kept resetting. It doesn’t tell you that check-in needs to be done at the shop. 2. Greeting the customer and being polite is customer-service 101. The rep was fine but there is room for improvement. I don’t want to feel I’m waking to a towing trucking shop next time I walk into a Haul shop. Thanks for listening to customers.
HARRYNTON VExcellent service at very cheap rates.
RAVINDRA KIt took me over 30 min for me to rent the van. I don’t know if there was something wrong with the system but it took a long time. Sadly after renting out the Van it had a horrible chemical smell. It was so strong we had to drive with the windows down the whole time.
JACQUELINE DEverything was great. Staff, service, and equipment.
ROBERT MNice place, the agent who helped was very friendly, explained everything real well.
LOUIS VThere is a guy kind of heavy no offense needs to improve his customer service seems to be he is always in a bad move always responds Un a bad manner like if he is having a day or been mad and obviously makes me uncomfortable due his personality that's all . But in sure he can be better and better of what he does.
JOSE LIt's a good location. Polite. Get you on your way. No hassel. Seem to have one of everything. Just plan and reserve, all good.
fred aBe approachable polite and be nice to customer
Edgar SDon't double the price!
Clarence AExcellent all around. I was pleased with the whole experience. The office staff were nice and helpful and the rental van was clean and well kept. I will use them again !
Debra WNothing everything was just right.
ARCELIA vVery professional and productive experience.
Ramon GBest customer service
Edgar CThe only thing I can really suggest is ensuring there are always adequate U-Haul supplies available for all U-Haul rentals/products. I rented a trailer that was being towed by my vehicle and felt concerned about not having a towing pin for added security.
diego aThe U-Haul representative at the office at this location off telegraph in Downey was rude and terrible at communicating to me, although he did do his job , he has a terrible attitude.
BOBBY SFast, easy and convincing service. Will use again in the future.
Chadwick LThis is my new preferred location! The staff is cool, professional , and efficient when it comes to getting you hitched up at pick and return.
MIKE FJesse and the staff always very kind and caring. The only place I rent a I-Haul from. Thank you!
beatriz aIt was a seamless process. Got the rental and was on my way with ease
GARRET Li booked for two days and some one called me and return van very next day early to return and thread me not to serve in future.
Thomas jService was perfect, in and out quickly. Equipment worked perfectly.
scott lGood service
Jose GNone needed. Super friendly staff. Very helpful and honest. Great prices compared to other rentals.
ROBERT DI have been getting all my rentals from Eagle Smog.... Gabriel is the best, he is like family. Thank you, Jose Perez 562-34-7974 Downey, California
jose PThe uhaul app kept freezing and had to re-due pictures
MANUEL CThe best…
jose PStaff was extremely rude and condescending.
Eric PLong time regular Uhaul customer, 1st time renting from this location. Despite heavy rain, people were very helpful and courteous with hitching up a trailer and getting me off to the care of my business. Good job guys! Coming back to them in the future.
MIKE FCustomer service was awesome.
JAMES MGreat service
Michael ACustomer service not good
James LNothing to improve
Anthony VThe trailer had no jack to remove it from my vehicle it was dangerous to remove by myself.
tommy sTow dolly had broken, worn equipment, frayed tire straps, safety chains were jammed in the ramp brackets, had to hammer them to release, no lic plate mounted .
JOHN LVery nice people working there did not have to wait at all
EDWARD MBeautiful 👍
George SEfficient and professional
Edward DGreat people
Adam CI stay in my money credit for the gas
Salvador OEverything was organized quick and efficient and were able to return the vehicle on Sunday after one day of service that was a blessing. Only thing I would change is as the owner of our company. I don’t want to be the one having to pick up the trucks with my credit card.
GREGORY WGreat people.
Adam CVery well maintained truck. Super clean, sanitized, smells good.
Angel SNo improvement needed. Customer service was great, location is near my home and instructions were clear and concise.
JAIME GVery thankful for this service
Paulina VAnother smooth transaction.
Julio MThe staff was great.
Adam COn the drive one of the tires should have never been put on the road. But roadside fixed very fast and made it right very quickly! Thank you
KIRK CRep was very pleasant
Nichole TOverall, very satisfied with the service. I'd like a gated location where you feel conformable leaving your vehicle.
Harrynton VYou attempted to charge me extra, I disputed it and yet to have heard a response.
Vincent OI think you should have a pick up system. Because I had to take the bus and also the taxi to get to the Uhaul. And sometimes you are to exhausted to do it. But I did it. And it's done, but I think they should have a pick up system, that would be wonderful. Otherwise you guys are great. Thanx
luisa vFriendly and answered all questions we had.
REBECCA S