Customer Reviews for Eagle Smog
(U-Haul Neighborhood Dealer)

439 reviews

9476 Telegraph Rd   Downey, CA 90240

(562) 291-6463

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(562) 291-6463

9476 Telegraph Rd
Downey, CA 90240

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 10 am - 2 pm
  • Free towing inspection
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ELOY A. 
Rating:
4.0

Person who checked in truck seemed concerned about the passenger door but was still willing to rent the truck without getting this fixed. The truck was due to be rented in the next hour and it seemed that no one was at the shop who could repair the door. Dropped off at 8:15. We were told the truck would be rented at 9AM. Given the time and hassle we experienced, (broken seat belt, two locations 50 miles apart to pick up truck and trailer from, warped passenger door, inability to get representative on the phone when first renting the truck) I was surprised that we were charged for the extra day we kept the truck. I thought the representative offered us the day as a courtesy when I called to confirm which of the two drop-off locations (U-Haul had texted) was accurate.

Mary Ellen Q. 
Rating:
5.0

Excellent service.

Mildred M. 
Rating:
4.0

Customer did not leave a comment.

Alfredo R. 
Rating:
5.0

The system operational method is good just keep up the good job as teamwork

ADEWALE O. 
Rating:
5.0

N/a

ANTONIO R. 
Rating:
5.0

Customer did not leave a comment.

JOEL A. 
Rating:
1.0

Need clear address return

Phuong N. 
Rating:
5.0

Customer did not leave a comment.

Ramon E. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

Patrice S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Rudi H. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Friendly staff and clean location.

Esther D. 
Rating:
1.0

Call me at 972-881-1640

TARIQ A. 
Rating:
4.0

Customer did not leave a comment.

ABEL D. 
Rating:
5.0

I am a little older so using the app to pick up the U-Haul and drop it off was a little odd, but it worked out well overall. Everything was taken care of by Eagle.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Gilbert really came through and really helped to extend my rental due to a situation out of my control and hos customer service is excellent! A service that is being lost in our time I believe. Thank you Gilbert and see you next time I need a rental, God Bless you all! <><🇺🇸😎🎣

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

HenryOmar E. 
Rating:
5.0

Second time I use this location and will probably use it again when the time comes for my next move

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

Elias P. 
Rating:
5.0

Customer did not leave a comment.

Dolores D. 
Rating:
5.0

Customer did not leave a comment.

Charles V. 
Rating:
5.0

Very fast and efficient! Very professional and everything was ready to go as soon as I walked in. Thank you!

Jose H. 
Rating:
5.0

Cant think of anything off hand All was good 👍

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Arnold M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Everything was great from beginning to end.

Elias G. 
Rating:
5.0

Customer did not leave a comment.

Josh A. 
Rating:
3.0

Give the hours that the pick up place is open. I am not tech savvy and I arrived at 2:15 for a 2:30 pick up and the place was closed. It took me an hour to figure out how to get the truck without an in person to help me with the pick-up. Very trying for me. Other than that all was well.

Nora A. 
Rating:
4.0

The system was quite slow, so it would be wonderful if the speed could be addressed. This created a line of customers, and I experienced the same issue with the mobile system.

NATALIE J R. 
Rating:
4.0

I just look into My bank,,,i would like to know why You charge My crédit card twice,,,one time on the day of the rental and again today??????????? Zzzzzzzz????????????

FRANCISCO L. 
Rating:
3.0

Even when someone puts more gas they don't see that, they just say that one went for more miles. They should have a price remuneration guide so that one thing compensates with the other

Humberto E. 
Rating:
5.0

Everything was great!!! Ask for Jesse. Jesse's the BEST!!!

Roxanne P. 
Rating:
5.0

Nothing, the guy there was excellent, if you really want to do something good for you and your costumes, keep him….

FIDEL R. 
Rating:
5.0

Honestly, I can't think of anything that needs improving. Gilbert was very helpful and courteous. The location had exactly what we needed. Very convenient hours. Will definitely use this location again.

CORINNE A. 
Rating:
5.0

Nothing your service is top

NELSON L. 
Rating:
5.0

No improvement needed , everything went smooth

Randy B. 
Rating:
5.0

Quick and easy pick up and drop off. Make staff member was friendly and helpful.

KIMBERLY B. 
Rating:
2.0

Next time, please explain to me what I'm signing instead of just handing me a paper with highlighted sections. And to say that my initial drop off was in the same city that I was moving to but then changed it to a city that was 30 miles out!!! What are you trying to get me to drop off that truck in Westminster from Garden Grove? Like HOW!?

Miguel T. 
Rating:
5.0

my only concern was the running board.. can be a safety hazard. U Haul should look into this its situation. this is not a reflection on the business owner.

REBECCA R. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
1.0

Customer did not leave a comment.

Joanne B. 
Rating:
5.0

Before this pick, Uhaul put me through the ringer. 3 week reservation turn into a fiasco. Your service personnel were inadequate, a 10:00 reservation time turn into 12:00 pm search and loss of money due to had hired people to help me. I need relief

JESUS L. 
Rating:
5.0

I applaud UHaul on the service they provided. Their office and trucks are clean. My family and I recommend the U-Haul store on Telegraph Rd, Downey. They are knowledgeable, courteous and respectful. Thanks U-Haul for providing us with excellent service.

CARMELA S. 
Rating:
5.0

Customer did not leave a comment.

GESSY M. 
Rating:
5.0

Great and fast customer service. Was in and out of there in 15-20 minutes. Found my new rental spot

OMAR S. 
Rating:
5.0

Customer did not leave a comment.

LUCIO R. 
Rating:
5.0

Customer did not leave a comment.

JASON V. 
Rating:
5.0

Customer did not leave a comment.

Samantha V. 
Rating:
5.0

Customer did not leave a comment.

JAESEONG M. 
Rating:
5.0

Customer did not leave a comment.

MARCELO A. 
Rating:
5.0

Customer did not leave a comment.

MARIA R. 
Rating:
4.0

Customer did not leave a comment.

JULIO M. 
Rating:
5.0

Good service

GABINO F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Nothing I can think off. The Van was very clean and a nice fragrance smell

JARED B. 
Rating:
2.0

They never give the right information.

ERNESTO B. 
Rating:
3.0

They close at 2:00 pm on Saturday, I was supposed to return equipment by 3:00 pm They just told me to park in the yard and leave keys in drop off, he never mentioned anything about $20 fee for returning equipment after hours, or that I could have checked the equipment in my self if it was returned after hours not too happy with the fees and or the service but equipment worked ok

Gerardo M. 
Rating:
5.0

Good and fast

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Everything was great!

Dean R. 
Rating:
5.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

I came here and service was fast and professional !!! And they had what I was looking for

MIGUEL O. 
Rating:
3.0

Customer did not leave a comment.

Claudia M. 
Rating:
5.0

Good communication. Clean friendly service.

LOUIE C. 
Rating:
5.0

Customer did not leave a comment.

OMAR S. 
Rating:
1.0

See comments above.

Richard C. 
Rating:
5.0

It was fast. Just follow return instructions and is smooth.

LUZ L. 
Rating:
4.0

Customer did not leave a comment.

Melik B. 
Rating:
3.0

Customer did not leave a comment.

SARA H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Everyone I dealt with was helpful and courteous. All of my questions and requests were addressed. The truck was clean. A great experience. Continue what you're doing. It's working.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

PASCUAL B. 
Rating:
5.0

Customer did not leave a comment.

MARIO U. 
Rating:
4.0

The description of 24/7 pick up was not entirely accurate as the options for pick up did not allow times between 12:00 AM and 6:00 AM. We had made an appointment the day before to reserve the truck but had to call in as we "missed" the window.

Angel M. 
Rating:
2.0

Store was dirty, unkept. Associate was grumpy, not customer friendly

DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

VICTOR V. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

ANDREI P. 
Rating:
1.0

I requested to pick up at the whittier U-Haul off of laughing well I got an email saying that is where to pick it up but when I went to pick it up it was actually in Downey which was 8 miles away and I did not plan on going there so I was very upset that no one let me know where I scheduled it

RAMONA G. 
Rating:
5.0

Customer did not leave a comment.

Fernando M. 
Rating:
1.0

Customer did not leave a comment.

LYNDEN V. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

be clean

JOEL V. 
Rating:
5.0

Customer did not leave a comment.

DAVID U. 
Rating:
5.0

Customer did not leave a comment.

Sam A. 
Rating:
5.0

Customer did not leave a comment.

FREDIS C. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN R. 
Rating:
5.0

Good service

JUAN E. 
Rating:
2.0

I specifically chose online pickup to minimize contact with employees and avoid extended wait times inside. I was informed by the clerk that not only did that store not participate in online pickup, but the "entire district" did not due to many recent vehicle thefts. The clerk also did not wear a mask while inside and the plexiglass shield on their desk is not enough of a safety measure. The clerk was very friendly and professional, but this was not at all the experience I expected when I booked the van. I will stick to U-Haul only stores from now on.

Bianca S. 
Rating:
5.0

Customer did not leave a comment.

JUAN O. 
Rating:
5.0

Customer did not leave a comment.

Jonathan E. 
Rating:
5.0

The accomodations to rent the vehicle I needed on a short notice was excellent. Thank you!

SILVIA C. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Mihwa K. 
No reviews have been submitted for this location.

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