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DORA F
Customer Reviews for Eagle Smog
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome Customer service
ANA Tthe parking lot is a little confusing on where to park with a trailer, but in the end was done quickly and without any issues.
Lawrence PStaff is friendly and efficient.
Karen MHonest. Weren't trying to charge me extras. Definantly will use them again if needed
Anthony CNeeds a little more attention in customer service
DOLORES PEveryone here was very professional and helpful. Thank you for a great experience.
ROSEANNA RNice customer service
EDGAR CBetter customer service at both the Downey & Pico stores, because it plainly just sucked.
IVAN AEquipment was ready and cleaned. Easy pick up and easy drop off
RICARDO SGood service
MIGUEL DOn this particular rental, I was blown away! I have been renting trucks and trailers, especially over the past 35+ years. The trailer had a ramp door. This is a feature that I have suggested be added to this type equipment on several occasions. In the pas I would use a collapsable aluminum motor cycle ramp, modified to work with the trailers. I hope that all new trailers will be equipped with this feature. Thanks, Mike Fuerte- Montebello Speaker Repair
MICHAEL FRep made it super easy !
CESAR GNot at this time
ARMANDO CMaybe say you don't rent certain vehicles to out of state DL holders. Or certain local residents. The price online and the price when we had to switch vehicles were different. If we would have known about this would have planned accordingly.
GISSELA CGabriel is an outstanding person. The leadership at this location is beyond words, this is why I keep coming to this location. They treat me like family.
JOSE PExcellent & personal showed above & beyond customer service. Acceptable checkout service
STEPHEN SEasy rental and service thank you
SAMUEL MCustomer service was excellent. If and when I need to rent another vehicle I will rent from this location.
JOHN MKeep what you got. It works great. Thank you Gilbert.
RONALD RThe whole process was simple smooth polite and efficient. Excellent service each time I go there. Thank you!
RONALD RService was fine as is.
Michael DVery nice customer service. Excellent employee! Will definitely rent from you again.
RONALD RRented twice both times very good experience. Service was excellent
Johanna SI have 6 transactions from y’all on my debit card. If you would’ve let me use my gift card first when I purchased the truck. All these charges are insane. I’m waiting for the actual payment charge of $81. 75
ANTOINETTE GThe service was excellent I was totally satisfied.
JULIO MEquipment given was rusted.
Martin MGreat people
ADAM CFine
Ali RThanks!
INMO CGreat customer Service.
RICARDO BI’m a regular customer of this location and they are excellent that is why I keep coming. Polite, professional, kind.
JOSE PThis has been my go-to regular station for rentals over the past year.
MICHAEL FGreat experience, thank you
MARIA MKeep doing what u guys doing, 💯 satisfied with the rental. Thanks
frank gJusto Me servis is very good
ISAIAS GThanks for all you do!
Dilia SGreat people
ADAM CExcellent service
COLLEEN CGabriel is an excellent customer service agent. Kind, respectful, helpful great person to deal with always with a smile that makes anyone comfortable. Thank you Jose Perez Downey California 562-334-7974
JOSE PI attempted to call this location several times to confirm the drop off but there was no answer and no more space to leave a message.
Diana RFriendly and courteous service.
WILLIAM HExcellent ! The guy that helped me was nice. The van was in great shape and easy to handle. I was very pleased with my experience. Thanks !
DEBRA WThe app & customer service skills! 1. I couldn’t do online check-in at home. App kept resetting. It doesn’t tell you that check-in needs to be done at the shop. 2. Greeting the customer and being polite is customer-service 101. The rep was fine but there is room for improvement. I don’t want to feel I’m waking to a towing trucking shop next time I walk into a Haul shop. Thanks for listening to customers.
HARRYNTON VExcellent service at very cheap rates.
RAVINDRA KIt took me over 30 min for me to rent the van. I don’t know if there was something wrong with the system but it took a long time. Sadly after renting out the Van it had a horrible chemical smell. It was so strong we had to drive with the windows down the whole time.
JACQUELINE DEverything was great. Staff, service, and equipment.
ROBERT MNice place, the agent who helped was very friendly, explained everything real well.
LOUIS VThere is a guy kind of heavy no offense needs to improve his customer service seems to be he is always in a bad move always responds Un a bad manner like if he is having a day or been mad and obviously makes me uncomfortable due his personality that's all . But in sure he can be better and better of what he does.
JOSE LIt's a good location. Polite. Get you on your way. No hassel. Seem to have one of everything. Just plan and reserve, all good.
fred a