They didn’t have my reserved truck and I was there for over an hour trying to get any truck I could. It was an unmitigated disaster. When I got hello futon the scheduling line they could log out of the reservation. They are party of the rain I would never use uhaul again.
MARIAH H
Customer Reviews for Earl Scheib of Montclair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman at the pick up location struggled to complete the process online.
TIMOTHY SLa maquina del motor tiene un mal funcionamieto, necesita revision y mantenimiento.
MIGUEL GGet them more trucks & trailers. The customer service was far beyond any of the U-Haul locations I have rented from. I think his name was Ray. That guy is phenomenal & needs to be training Authorized U-Haul rentals. I’ve been to some places & make sure I do not rent from them again. I definitely will be back and think I’ve found my spot. Thank you All.
MARK MGreat customer service and venue
Robert Cwhen i rented the truck i took a picture of the gas and miles. i made sure the truck had more gas then when i picked it up. first he said i had a $20 gas charge. i showed him the picture. he said so sry its only a 4 dollar charge. show him the picture again. so bro its the app. i just paid the 4 dollars. but lets be clear i got overcharged, even with proof i over filled the tank
joshua pNo problem
MONIQUE LThe employee on duty when I picked up the truck had never handled a uhaul rental before. He relied on a supervisor and my help to work through the computer screens necessary. Ordinarily this would be tremendously annoying and unprofessional, but the gentleman had such a pleasant demeanor I felt privileged to help.
RALPH OGreat costumer service fast n easy
Lizandro AAwesome service overall and truck was clean and comfortable.
Maria MHave more furniture movers and dollies available. I had a furniture mover reserved but he gave it to the person in front of me and had none left for me.
Katrina HLocation was very convenient, staff was very friendly Process was quick
Susy VI dropped the truck off after hours and did not see anyone.
David GDon’t assign a place that is closed on the day you are dropping off. Especially when there are other locations closer but they aren’t an option. Felt super uncomfortable leaving the truck infront of the location not in a locked gate.
Amanda FThey were closed. Almost no parking to leave the truck.
Patricia PCan you email my receipt
ROBERT M