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Customer Reviews for Earls Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was satisfied with the customer service.. I will recommend my family and friends to the Uhaul family:) and with that said and done, I have no complaints at this time; Thank you for the excellent service !
Elva FThe u hauls need dollies in them and not have to pay extra for dolly rental.
Cheryl CThe app needs to be more user friendly and with more information
Wyatt DIt was a way for mileage and returning truck. Other than that easy to find.
Bessie MThe owner was rude. When I walked in he was talking to a few friends and ignored customer. I asked who I need to talk to about renting trailer and two pointed to owner at that time he ignored me and continued talking to friends until I said I was walking out to hook the trailer up since no one would help at that time he said (what do you want) then continued to tell me I didn’t rent shit I only reserved and I said I know that and never said I rented. Then he said that if someone walked in wanting the same trailer but was going to a further distance he would rent to them even though I reserved and was already there because he makes more money off them. I finally said just rent the trailer if not find someone that will and he continued to rent while running his mouth. The $8 insurance I seen on reserving it was optional so when I told him I didn’t want it he said(then you can’t rent it it’s not optimal) so maybe it was or wasn’t, overal he needs to let someone else do this if he doesn’t want to deal with uhaul. Seeing he talked nothing but trash about uhaul. Other than that trailer had a bad smell like a dead animal we took it to the car wash and used $5 on wash rinse and wax to get the smell out finally went to dollar general and got smell good and put in it. Maybe the next renters will have better experience but as for us we will drive 20 miles away and rent in cookeville tn
Jake UKeep up the good work thank you
CHRISTOPHER BThe person who is responsible to help me at the location was so rude and unprofessional
Itzel VI’m a 67 year old man and have rented U-Haul trucks many times. When I showed up at 5pm to pick up the truck, I had no idea they would be closed. Because they were closed I had to get a pass code for the keys to the truck which meant I had to call U-HAUL. It took me and hour and a half of being passed around and a bunch of ridiculous questions to get the keys. They also insisted on calling my wife and brother (not sure why) before they finished. The entire experience was extremely frustrating. That’s the last time I will ever rent with U-Haul.
Jerry SGreat service! Super friendly and helpful!
Sam KThe service was excellent. Couldn’t ask for better!
Dava WCruise control for long haul. Wheel alignment or fix the wobble.
Edward MDropped truck as planned and then received final invoice for over 400 extra miles. ALWAYs take pic of odometer and fuel!! Drop off location was good. No issues and would recommend it. Initial pick up of this vehicle is where it started and then ended with final invoice.
Dainia AOvercharged and Multiple charges
Brandon SEarl is the best! Great to work with.
Greg JMake sure the location actually cleans the rental equipment. The truck I rented at this location was dirty and was full of dog hair, so i felt obligated to pay the cleaning fee upon dropping it off, even though I didn’t cause the mess. I would like a refund
Brayden ANothing. Earl was great.
James MWe dropped it off close to where we live and the guy told us all about the place and where we could find stuff around the area.
David FThe person receiving the truck did not give eye contact and didnt have a lot to say except he will check the truck in when he gets caught up. There was also a confederate flag flying proudly outside the business. I am a person of color. If Uhaul supports this type of behavior I will do business elsewhere. I have done business with Uhaul in the past few months a lot. Not a good experience and very offensive.
Robert FSmall town, small location, but was glad they were there too and open on a Saturday.
WILLIAM MThis location closes at 1:30 in the afternoon making it impossible to pick up late- costing me an extra full day rental fee. Proprietor seems less than interested in being helpful. He told me I had to call around to find the size truck I wanted, so wound up getting the next size larger. Called the 1-800 number to get help- they were VERY helpfulland got me the truck at the smaller truck cost.
Michael SThe people were very rude.
Jayce GNothing
Lawrence GMy rental was supposed to be in Cookeville, TN—literally a 1/4 mile from my starting location. UHaul called the day prior and said the original location didn’t have a truck. 22 mile round trip farther. I know things like that happen but, this just added to an already long day! Not convenient for me or my family.
James BNeed to rent this trailer again in July, wish this location was open on Sundays
Payne SFix my charge and I’ll be a happy customer
angela uMy experience was great from reserving to dropping off.
LISA JVery helpful unhooking the trailer.
Stephanie Moutstanding service
michael fEarl was extremely friendly and he explained everything very well. I would definitely recommend his location to any of my friends around the area!
jaime rIt’s been a week since we returned our truck and have yet to receive a final statement. I returned the truck on a Sunday using the drop box Monday was a holiday so I stopped Tuesday am, they checked the truck in and just needed to get a signature then I would receive a copy of return paperwork by e mail. So far I do not have a finalized receipt.
Bob REarl's was a very pleasant experience
Ronald BEarl 's was great.
Wesley BTruck was clean, ran good. Glad I upgraded to the 20 foot. Only problem was the front end seemed loose. Maybe tie rods or Pittman arm. I was constantly turning the steering wheel back and forth 2-3 inches to stay in my lane. My arms are tired after a 6 hour drive
Wesley BEarls was easy to back trailer in place and staff very courteous. Great location
Stephanie MNothing. I see !!! Smooth renting fast service. And smooth drop off. Great experience with U Haul !!!!
Debra BThis guy was incredible and very friendly as well as helpful. Fantastic U-Haul dealer.
donald hVery pleased with the whole process. Thank-you.
Joseph WEarl is awesome to deal with!!!!
RALPH BMy uncle does people right, honest and stand the test of time in business and services. Thank you
DAVA M