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RICHARD C
Customer Reviews for Ease On Down The Road
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have been renting my uhauls from this location for 4 years now. I have had to go to others when they don't have what I neeed available and let me tell you that Ease On Down The Road is hands down the best.
ELIANET VBigger U-Haul signs please.
VICTOR GNothing! I have rented trucks from Roxanne for several years now. She is friendly and professional. I highly recommend this location.
RICHARD DEverything is fine and the person who serves the public is wonderful, from the moment you make the truck reservation until you return it. Her name is Ivis, very good, 100% professional.
YOELKIS HGreat location very helpful!
JOSE DHonestly the best experience with Uhaul ever. Friendly and attentive service. I would recommend them to anyone for sure. I will most definitely use them again.
MIROSLAW GGreat Place to Rent Trucks and Vans and if you are Hungry tried the Food @ Frankie's Pizza.
GEORGE SAmazing experience. Thank you
Darien LExcelente atencion muy profesionales
RONIEL RBest Rental in Miami SW, have all Type's of Rentals you can go wrong by Visiting and getting what you Need, thank you U-HUAL.
GEORGE SFriendly and very professional staff
VICENTE B100% great place to Rent have all Type's of Trucks, Van and large very east in and out would recommend to all my Friends.
GEORGE SSólo chequear bien antes de entregar y después de la entrega
RAFAEL MGood.!!!
HECTOR GEverything was great No Problem get the Rental and the Equipment was great also, Tx.
GEORGE SDrop off was no issue it was knowing where to find the drop box for the keys.
MICHELLE HIvis is always great!
MANUEL NAbsolutely nothing
MANUEL NTHIS UHAUL GMC VAN WAS A LUCK RENTAL. THE VAN SMELLED NEW AND LOOKED NEW. IT ONLY HAD 901 MILES ON IT., I JUST GOT LUCKY - THATS IT. ROXANNE REALLY CAME THROUGH FOR ME. ONCE MY DIET CAN HANDLE IT, I PLAN ON GOING INTO FRANKIES PIZZA AND GETTING SOME PIZZA TO THANK ROXANNE FOR HER GREAT CUSTOMER SERVICE. IVIS WAS REALLY PLEASANT TO WORK WITH TOO.! THINGS WENT REALLY WELL WITH THIS RENTAL, I'M HAPPY.
ROBERT DGood. Truck
ULISES Bmuy buen servicio siempre rento en el mismo lugar con ellos
alberto lA cable on the rear pull up door broke making it difficult to open and close the door. it would be nice if the trucks had cruise control.
ROBERTO VEverything was great. The rental agent friendly and professional. The truck was in great condition. The whole experience was a pleasant one.
RICHARD DMantenerse con esa calidad
LEYDIS HSE RESERVÓ PREVIAMENTE EL TRANSPORTE PARA SER RETIRADO A LAS 6:30 AM, SIN EMBARGO EL CAMIÓN RESERVADO FUE ESTACIONADO SIN ACCESO A PODER SALIR DEL PARQUEO, NO HUBO MANERA Q SERVICIO AL CLIENTE DIERA SOLUCIÓN CAMBIANDO DE CAMIÓN O FACILITAR LA MANERA DE MOVER EL CAMIÓN QUÉ BLOQUEABA LA SALIDA, LA SOLUCIÓN FUE CAMBIAR DE LOCACIÓN Y VOLVER A PAGAR OTRA RESERVACIÓN, AL FINAL HUBO Q ESPERAR JASTA LAS 9:00 AM PARA QUE SOLUCIONARAN
Ernesto MI had a really frustrating experience with U-Haul that started from the moment I tried to locate the rental location. The phone number provided to me in my emails and text messages led to a pizza place next door instead of the actual U-Haul office, which made finding the place extremely difficult. After a lot of searching, I managed to get the right number from the pizza place, but when I called, the lady at the U-Haul location wouldn’t answer. When I finally found the place, the same lady was there, but she wasn’t very helpful. She told us to go outside because she was “closed” and proceeded to turn off her computer and leave us standing in the hot sun. (It was 12:05pm and she closed at 12pm) But help a girl out. It took my friend and I about 30 minutes just to complete the rental procedure online, which was really stressful. To add insult to injury, I had ordered a sheet protector for my bed, which was missing from the truck when I picked it up. I ended up losing $7 on that. I also had to pay a $2+ toll, which was fine, but it just felt like a bunch of small issues kept piling up. All in all, it was a very stressful and unpleasant experience, and I definitely feel like U-Haul could have done a lot better in terms of customer service.
Victoria CExcellent customer service. Very knowledgeable and looked out for my best interest. I’ve never had such a pleasant experience, renting anything anywhere like I did at this location.
ARMANDO RBest customer service in the industry provided by Roxanne and Ibis! Thank you!!
Ares IQuick simple drive up and drop off key in box.
Malik GWaiting very long, the person in charge, mixed up accounts, very bad service in general
Cristina HI’ve rented with them several times and it’s always an amazing experience!
CARLOS NPerfecto 👌🏼
OSMANY CThe staff was very professional, courteous and helpful
DANIEL QService is second to none making the rental process easy
GREGORIO EThese ladies offer the best service in Miami!
ELIZABETH HGreat service
EDUARDO GThe UHaul Representatives were wonderful. The truck ran smoothly and even though I don’t often drive a 20 foot truck, it worked out well. As a consumer I spent my time looking for the right company and the UHaul truck and my UHaul movers made this experience stress free.
CONNIE RThey were awesome
MICHAEL SGreat and fast service m. Clean and ready to go
NICHOLAS HExcelente servicio gracias
FRANCISCO PSon muy profesionales, Felicidades
MIGUEL BIve rented uhaul before, but this was the easiest and friendliest experience I have ever had
LEONARDO YNo idea get rid of this location
Oscar OThe place is great pick-up go, and drop-off quickly! Excellent customer service.
ENRIQUE Dso far everything is fine!
YOANDY RLa persona que nos atendió es muy amable gracias
JAVIER D100%
ivis t