Customer Reviews for Ease On Down The Road

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ease On Down The Road

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ASHLEY T. on

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Had a great experience with a gentleman named Julio, who was very efficient and informative. I highly recommend this Uhaul location, nice clean trucks. & amazing pizza inside this location!

ivan G. on

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Jason A. on

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ROGER C. on

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Fernando M. on

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Leyani T. on

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Leyani T. on

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German F. on

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Boris R. on

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Ricardo E. on

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Lazaro R. on

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Billy B. on

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SAMANTHA G. on

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Joel A. on

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Ruben Q. on

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ZOILA G. on

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Hector A. on

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Hanzel R. on

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I've always used u haul and always will, just a couple of tweeks, specially with the app which does not work well, it freezes and stops whatever you got going on, also to find the keys, if they are in a box behind a building please specify I spent half hour looking for it and it turned out to be behind a pizza restaurant barely visible, that turned my pick up time from 6 30 to almost 7 40, and last but not least adjust the times, start the time the moment the customers pulls away from the clock, not since you open the app because it takes a while for the process, taking pics, waiting for approval etc. With those little changes uhaul will stay on top.

Miguel M. on

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Francisco P. on

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The gentleman at this location has excellent customer service and very polite. Thank you!

Noel F. on

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Expedient, courteous and efficient.

Marcos C. on

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Julio H. on

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CARLOS A. on

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John C. on

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Great experience with Roxanne.

roger G. on

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Robert O. on

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Arlene M. on

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Julio S. on

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Excellent customer service

Moises D. on

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The problem was not the people at this location but Uhaul itself, I arrived early and the system wasn’t working, they could not rent me my previously reserve truck. I called customer service and I had an even worst experience, they treat me really bad and urge me to finish my call in a rude way, not helpful at all, number one in my bad customer service list. The end of my story , after two hours I was able to rent smaller truck. I had to pay two hours of free labor to my mover , lost two hours of my precious time, I would not recommend U-Haul to anyone.

guy T. on

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Leyani T. on

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jeff J. on

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JOSE G. on

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ALICIA B. on

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I was surprised to find the rental desk inside a pizzeria but, had no problem reserving the small truck I needed. Julio was very helpful and understanding.

FRANK L. on

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Excellent customer Sevice.. The gentleman/manager who checked me in was thorough and detailed. Very nice.. will definitely use again.

LORENZO P. on

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Roberto P. on

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jeorge L. on

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En esta ocacion el auto que use estaba en óptimas condiciones.

ROGELIO G. on

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adrian L. on

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Everything was very good. I would like to recommend that they must have a place where customers can wait more comfortably.

Erin M. on

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Ivette R. on

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Location is great but when I arrived no one knew how to get the keys out of the box I had to come back and they still had an issue. Either they need better training or your app needs to have better instructions.

Hussey D. on

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Julio M. on

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pablo C. on

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had an issue with the mobile phone pick up and it was after hours. They still assisted me even though it was after their business hours. Really friendly staff. While your there, grab a slice of pizza before or after your move!

GERARDO M. on

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Victor V. on

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Quick and friendly customer service at this location. Much appreciated!

Hanoi C. on

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ERNESTO R C. on

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Everything was fine except that there was only one person taking care of the customers making it hard for him and a delay for the customers. But I understand the business part, that's all.

Carlos B. on

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Is the best place

TONY R. on

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Javier F. on

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CARLOS A. on

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ERNESTO R. on

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Not much. Very satisfied

ABEL G. on

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Amanda G. on

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Joseline B. on

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Excellent customer service

Yulia B. on

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ROGERIO M. on

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Rosa S. on

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JOSE M. on

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I think the coordination in terms of delivery and return of the equipment is fine, I have nothing to point out

Fernando O. on

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Manolo D. on

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YIOSNIEL M. on

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Manager of the Dealer was very helpful and polite. I recommend this place 100%.

David P. on

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MIGUEL N. on

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WILFREDO V. on

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Daniel M. on

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Albert H. on

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TERESITA C. on

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Javier G. on

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Everything was easy and accessible. It was a great experience.

DUNIESKI P. on

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PETER D. on

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jorge M. on

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LISA N. on

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JOAQUIN H. on

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alain F. on

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DOMINIQUE D. on

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MAURICIO A. on

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Pete M. on

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Front end ( steering) very loose. Difficult to keep in lane of traffic. Steering wheel not straight. AC had a hard time cooling

Alejandra P. on

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My truck was scheduled for mobile pick up at 10 Am . When I proceeded to pick up via mobile app I get an error message that the equipment had not been assigned for my reservation. I go inside the pizza shop where the U-Haul Stand is and no one helps me until 10:30 with an attitude I might add . To only be told that size I reserved was not available. When booking a $50 reservation guarantee is promised . I call U-Haul to express my concern and request the Should U-Haul, through its fault failed to contact me the day prior and were unable to meet preferred time & size, then the $50 Reservation Guarantee was denied and U-Haul simply attempted to fill the reservation. U-Haul does nothing to enforce their policy ..... or make up for me now being AN HOUR behind while the movers I hired are charging me and waiting at my property .

Gustavo L. on

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Warren L. on

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Excellent service, friendly staff. Great pizza was a bonus.

DANIEL D. on

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Todo muy bien y el camión limpio

jorge C. on

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Super, excelente attention, saben tratar al cliente. Talvez me atreva a mencionar algo negativo" es muy estrecho el lugar, el resto, excelente . Gracias.

Jose A T. on

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Simon Rojas M. on

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I had to wait long time because the system shutted down multiple times

Homero P. on

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End/beginning with of month is always real busy. But the owner and manager were very helpful. Thank you

christopher L. on

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Ivan V. on

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Very good people . Nice and gently

MANUEL G. on

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DAVID H. on

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Ed V. on

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Customer service is the key to successfull business. I experienced two clerks that went beyond to help. Was truly dissatisfied with the way a district manager handled this. I hope you understand.

Luz E. on

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Aurelio S. on

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RAFAEL M. on

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pedro M. on

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juan R. on

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JOHNATHAN R. on

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