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HYMARA H
Customer Reviews for Ease On Down The Road
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mantenerse con esa calidad
LEYDIS HSE RESERVÓ PREVIAMENTE EL TRANSPORTE PARA SER RETIRADO A LAS 6:30 AM, SIN EMBARGO EL CAMIÓN RESERVADO FUE ESTACIONADO SIN ACCESO A PODER SALIR DEL PARQUEO, NO HUBO MANERA Q SERVICIO AL CLIENTE DIERA SOLUCIÓN CAMBIANDO DE CAMIÓN O FACILITAR LA MANERA DE MOVER EL CAMIÓN QUÉ BLOQUEABA LA SALIDA, LA SOLUCIÓN FUE CAMBIAR DE LOCACIÓN Y VOLVER A PAGAR OTRA RESERVACIÓN, AL FINAL HUBO Q ESPERAR JASTA LAS 9:00 AM PARA QUE SOLUCIONARAN
Ernesto MI had a really frustrating experience with U-Haul that started from the moment I tried to locate the rental location. The phone number provided to me in my emails and text messages led to a pizza place next door instead of the actual U-Haul office, which made finding the place extremely difficult. After a lot of searching, I managed to get the right number from the pizza place, but when I called, the lady at the U-Haul location wouldn’t answer. When I finally found the place, the same lady was there, but she wasn’t very helpful. She told us to go outside because she was “closed” and proceeded to turn off her computer and leave us standing in the hot sun. (It was 12:05pm and she closed at 12pm) But help a girl out. It took my friend and I about 30 minutes just to complete the rental procedure online, which was really stressful. To add insult to injury, I had ordered a sheet protector for my bed, which was missing from the truck when I picked it up. I ended up losing $7 on that. I also had to pay a $2+ toll, which was fine, but it just felt like a bunch of small issues kept piling up. All in all, it was a very stressful and unpleasant experience, and I definitely feel like U-Haul could have done a lot better in terms of customer service.
Victoria CExcellent customer service. Very knowledgeable and looked out for my best interest. I’ve never had such a pleasant experience, renting anything anywhere like I did at this location.
ARMANDO RBest customer service in the industry provided by Roxanne and Ibis! Thank you!!
Ares IQuick simple drive up and drop off key in box.
Malik GWaiting very long, the person in charge, mixed up accounts, very bad service in general
Cristina HI’ve rented with them several times and it’s always an amazing experience!
CARLOS NPerfecto 👌🏼
OSMANY CThe staff was very professional, courteous and helpful
DANIEL QService is second to none making the rental process easy
GREGORIO EThese ladies offer the best service in Miami!
ELIZABETH HGreat service
EDUARDO GThe UHaul Representatives were wonderful. The truck ran smoothly and even though I don’t often drive a 20 foot truck, it worked out well. As a consumer I spent my time looking for the right company and the UHaul truck and my UHaul movers made this experience stress free.
CONNIE RThey were awesome
MICHAEL SGreat and fast service m. Clean and ready to go
NICHOLAS HExcelente servicio gracias
FRANCISCO PSon muy profesionales, Felicidades
MIGUEL BIve rented uhaul before, but this was the easiest and friendliest experience I have ever had
LEONARDO YNo idea get rid of this location
Oscar OThe place is great pick-up go, and drop-off quickly! Excellent customer service.
ENRIQUE Dso far everything is fine!
YOANDY RLa persona que nos atendió es muy amable gracias
JAVIER D100%
ivis tThey are very customer friendly. They advised me pretty well and did an excellent job. I had highly recommend them!
CARLOS DI have been a customer at this location for the past year. I rent a truck 3-4 times per year and look forward to the excellent service provided by Roxanne and her entire staff.
RICHARD DLove working with Roxanne and Ibis. They always make feel like a long time friend if not family! Go Frankie’s!
ARES IEl servicio que recibí es lo más cercano a la perfección, la excelencia, mil gracias a la chica que me atendió
YURI JIt was a little difficult to locate the keys initially, so it would help to have more photos or written directions to help future customers locate them.
Veronica LIs ok
ANTONIO GI had no problem with my rental. Ivy, dental agent, is always great. That is the reason I have decided to make this location my first choice for my rentals. She is professional, friendly, helpful, and ustomer oriented. I recommend this place 100%.
MARLON Bthe excellent costume
YOELKIS HThe Lady who took care of my rental was absolutely fantastic. Once before, she had help e find a truck in another location since hers did not have any available. She is extremely courteous, professional, and has a friendly smile. Great experience.
MARLON BExelente equipos y personas
YURANDIS TAll was perfect no complain
CLAUDIA VThey charge you extra after delivering the company's junk vehicle
Juan WNot a thing. He pickup went smooth as well as the return. Your customer service person onsite was. Wet professional, helpful and friendly. She made our experience perfect. Also, right next to Frankie’s Pizza, which is amazing. You’ll love it! 🙂
JORGE MAlways a good experience at this location.
RODNEY JRoxane ans Ivis are easy to deal with and make you feel comfortable while at the location. They really care about the customer and have the cars in good standing
LAZARO VIvy’s was an amazing attendant and, very resourceful. I recommend this location to all the people that need u-haul services Affordable prices and an amazing service The trucks are clean and in good condition All the best
VERONICA AThanks
NOLVIS Tthe treatment and attention is very good.
ALEXEY GNext time to get some Pizza
RAFAEL CTodo salió cómo siempre excelente atención excelente vehículo recomendable
JORGE VExcelente
OSCAR T