Customer Reviews for East Penn of Quakertown
(U-Haul Neighborhood Dealer)

634 reviews

777 N West End Blvd   Quakertown, PA 18951

(215) 804-4057

Location Hours

  • Mon-Wed: 9:30 am - 4:30 pm
  • Thur: 9 am - 4:30 pm
  • Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 2:30 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(215) 804-4057

777 N West End Blvd
Quakertown, PA 18951

Services at this Location:

Location Hours

  • Mon-Wed: 9:30 am - 4:30 pm
  • Thur: 9 am - 4:30 pm
  • Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 2:30 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

LARRY F. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS H. 
Rating:
4.0

In the message about the after hours drop-off, it would have been helpful to know that the key drop is at the entrance off 309. I came in from Reservoir Rd, as per the instructions in the text I received, and I had a hard time finding the drop box.

DAVID F. 
Rating:
5.0

It was very easy to rent and the customer service was excellent

Elaine K. 
Rating:
5.0

The location, East Penn Storage, was fantastic in helping with everything. The main U-Haul company, specifically customer service (with the exception of Cory, who was great), was horrendous. We had issues returning the cargo van rental through the app this weekend. The app would not work correctly and crashed a few times. I attempted to contact U-Haul customer service, who disconnected me twice after waiting on the phone for 45 minutes and 70 minutes, respectively. U-Haul needs to both fix their app, and get better with customer service calls. Would definitely go through East Penn Storage again for rental, but would never depend on U-Haul customer service and tech again.

Marc R. 
Rating:
3.0

The fuel gauge was at 1/4 tank (we took pictures). I was checking in via phone, a process that took nearly an hour (which cost me extra money because I was late for the movers). The key was supposed to be in box 2 …. It wasn't. Had to spend another 15 mins on the phone with someone and we found the key in box 1. I requested 2 packs of moving blankets …I got NONE. It was dark by the time we got to moving and there was NO LIGHT IN THE TRAILER because there was NO LIGHTBULB! Really not happy with this experience

Michael F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

DAVID Y. 
Rating:
3.0

The location is quite inconvenient with no place to park when you first arrive (you have to park once your fill out all the information in a gate area after that. The truck had then engine light on and we drove back and we were told it was fine. The truck drove awful and was rattling away. It was scary at times.

DONNA D. 
Rating:
5.0

A very good rental experience.

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

GERARD S. 
Rating:
5.0

Keep up the good work!!

CYRIL K. 
Rating:
5.0

This location was great! It's just a shame it was the fourth time my reservation had to change in 24hrs because I kept being told the truck I reserved was no longer available.

TAYLOR F. 
Rating:
4.0

the pickup amd drop off app off hours had issues both times

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

JOEL R. 
Rating:
5.0

Every thing ok

Luis S. 
Rating:
4.0

Customer did not leave a comment.

JOEL R. 
Rating:
5.0

Customer did not leave a comment.

YASERM A K. 
Rating:
5.0

Customer did not leave a comment.

JULIE D. 
Rating:
5.0

Customer did not leave a comment.

Jodie W. 
Rating:
5.0

Customer did not leave a comment.

Glenn K. 
Rating:
5.0

The best customer service. Very knowledgeable and caring staff

Julia J. 
Rating:
4.0

Better tracking of order for return and I believe there were additional mileage charges. According to check out bill emailed if you take the out/in mileage its under the 77 miles that was included and there were additional charge listed. The return process in Quakertown wasn't a good experience.

STEPHEN G. 
Rating:
4.0

Customer did not leave a comment.

ROGER C. 
Rating:
5.0

Awesome seamless experience

MATTHEW H. 
Rating:
5.0

The location was great and the service by the local person was excellent. However . . . you need to do a lot of work to your corporate website and the 24/7 process. If I ever rent again I will definietly NOT do it online!

jonathan B. 
Rating:
5.0

Great experience. He went above and beyond to get what we needed.

REBECCA D. 
Rating:
5.0

Customer did not leave a comment.

Dawn G. 
Rating:
1.0

Truck was brought back with almost 3/4 tank of gas and he was no help as to refunding any money towards gas.SO for that you are welcome for the half tank of fuel since we were given a truck that was damn near empty.

Darren G. 
Rating:
5.0

Although I was a bit anxious and apprehensive to use the mobile self check-in and check-out oh, the process was extremely easy and I will definitely utilize that again in the future

Cynthia V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA R. 
Rating:
5.0

If it ain't broken don't fix it.

ERIC B. 
Rating:
5.0

I only had the truck for about 3 hours but everything went well. The gentleman at the location was very knowledgeable.

RAYMOND F. 
Rating:
5.0

Customer did not leave a comment.

Diego M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
5.0

Courtesy Expedient Service

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

Rick J. 
Rating:
4.0

The location and people were great. Absolutely hate the 24/7 pick up system. It did not work. I also called u-haul. I spoke with a very helpful woman, who transferred me to another woman who has no clue what customer service means - she only knew the words no - can't do that! I had no other option but to sit in the parking lot for 2 hours until the office opened. It made for a very long and stressful moving day!

Michele P. 
Rating:
1.0

I ordered truck with 2 straps blankets and ineadicate. furniture dolls. I got 0! I was given items left behind by others. I was moving a 400 lb. Organ with external speaker so this was totally ineadicate

DANIEL S. 
Rating:
1.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

ANDRES S. 
Rating:
5.0

Nothing, everything was great

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Junior R. 
Rating:
5.0

Excellent experience all the way around. Both of the employees I dealt with for this rental went above and beyond to ensure that my move went Great, especially considering the weather and other unforseen challenges that popped up Thank you very much for helping me get this task completed. You guys were outstanding!! JF

John F. 
Rating:
5.0

Gentleman that helped me is excellent at customer service.

Shean C. 
Rating:
5.0

Nothing to improve from next time I think the service was very great quick As it goes Perfect service I see your neck back

SALVATORE V. 
Rating:
5.0

Is very good service

JOSE D. 
Rating:
5.0

the ability to rent and return on a sunday when the office was closed was great! easy, efficient. great service offering!!

jane Y. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS F. 
Rating:
5.0

The guy at the main desk was super helpful. The communication ahead of drop off was extremely clear.

JOHN F. 
Rating:
5.0

Friendly and helpful willing to go the extra mile to satisfy customers.

Michael C. 
Rating:
3.0

I rented this truck with a dolly and utility dolly well in advance. The day before I got a text message saying that neither dolly was available. I called the 1-800 number thinking they would make it right and have a dolly taken up to the truck and that was not the case. I was told that I could go to another uhaul location that was 11 miles each way and pick one up. Terrible experience. I was in a time crunch and did not have the time to go there after getting the truck

David A. 
Rating:
5.0

Staff at this location is excellent! Very nice.

Shonda B. 
Rating:
5.0

Customer did not leave a comment.

JEROME P. 
Rating:
5.0

Customer did not leave a comment.

Eugene R. 
Rating:
5.0

Customer did not leave a comment.

Shannon G. 
Rating:
5.0

Customer did not leave a comment.

Marguerite K. 
Rating:
3.0

Customer did not leave a comment.

THERESA S. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
4.0

Customer did not leave a comment.

Lynnette M. 
Rating:
3.0

Make instructions on obtaining the key to the truck more clear.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

RONALD J. 
Rating:
4.0

I ordered moving pads and didn't receive

Linda W. 
Rating:
4.0

Customer did not leave a comment.

Douglas W. 
Rating:
3.0

Back of the van wreaked of diesel fuel. The inside was dirty. We brought the van back before we finished our trips

Anna C. 
Rating:
4.0

My only objection was difficulty in finding it, otherwise it was great.

Sarah G. 
Rating:
5.0

Huge improvement from the trashy location a few miles away. The gentlemen who handled everything was a great pleasure to do business with. Very personable and professional. Great job!

Thomas R. 
Rating:
4.0

No changes needed.

Bonnie H. 
Rating:
5.0

Customer did not leave a comment.

Melanie G. 
Rating:
5.0

Everything was great

Roderick M. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
4.0

???? Wayne was extremely helping and courtesies.

Theodore Z. 
Rating:
5.0

The location was great and very helpful but corporate could use some work. Uhaul advertises 24/7 service yet I rented a truck without a prior reservation and was told another location had the vehicle transport we needed, which was okay, we understood due to being last minute. They said they would hold it and it was reserved for us. We drove to that location and was called when we were more than halfway there that it was no longer available and that we had to backtrack and go 40+ miles to another location. All in all we ended up driving 33 miles more than our allotment. I called the main uhaul # explaining that I went to Uhaul to help get my broken down car home from a weekend away and about my experience to see if I could get the miles reimbursed and they refused. I ended up paying the extra gas and miles for the added runaround and they couldn't care less, just told me some story about a guy in canada who drove 400 miles.

Michael B. 
Rating:
5.0

The location was great and very helpful but corporate could use some work. Uhaul advertises 24/7 service yet I rented a truck without a prior reservation and was told another location had the vehicle transport we needed, which was okay, we understood due to being last minute. They said they would hold it and it was reserved for us. We drove to that location and was called when we were more than halfway there that it was no longer available and that we had to backtrack and go 40+ miles to another location. All in all we ended up driving 33 miles more than our allotment. I called the main uhaul # explaining that I went to Uhaul to help get my broken down car home from a weekend away and about my experience to see if I could get the miles reimbursed and they refused. I ended up paying the extra gas and miles for the added runaround and they couldn't care less, just told me some story about a guy in canada who drove 400 miles.

MICHAEL B. 
Rating:
2.0

The employee when I returned the truck was very dismissive, just told me to throw the keys on the counter. Then called me an hour later with an attitude saying where are you you're late you need to return my truck. And then didn't even apologize after he realized I returned the truck on time. Because of my experience with him I will not use this location ever again.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Excellent customer service

Darrell C. 
Rating:
3.0

i HAD TO PICK UP IN ANOTHER LOCATION OTHER THAN THE ONE I ORDERED FROM. THIS CREATED 10 EXTRA MILES ON THE ODOMETER. THAT SHOULDN'T HAVE HAPPENED

Scott L. 
Rating:
5.0

Very friendly and timely service!

Jeffrey T. 
Rating:
4.0

Location was changed to 35 minutes away from reserved location. Not a "reasonable" distance. The lady at the pickup location was helpful and pleasent.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Moses A. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

This location seems like a nice hometown type of location. No one's trying to rush you everyone understands your concerns and needs. I would highly recommend this particular location above many others.

LESLIE A. 
Rating:
5.0

We rented from there 2 years ago and it was a good experience so we went back this time, too. We will be returning as we finish out this move. Very friendly service and easy pickup/dropoff.

Arlene D. 
Rating:
5.0

Storage location in Colmar, PA was a MESS

Luke H. 
Rating:
5.0

Nothing to improve. The customer service was amazing.

BARBARA B. 
Rating:
5.0

The Uhaul sign could be bigger or updated.

RANDALL O. 
Rating:
5.0

N/A

ROSARIO P. 
Rating:
5.0

Customer did not leave a comment.

Moses A. 
Rating:
1.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Jerome B. 
Rating:
4.0

Customer did not leave a comment.

Domenico D. 
No reviews have been submitted for this location.

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