Customer Reviews for East Penn Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East Penn Self Storage

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Arthur C. on

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Customer did not leave a comment.

Barbara B. on

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Did not have the size truck I reserved. Had to take a smaller one. Turned out ok but no discount or remuneration of any sort for my inconvenience,

Gary W. on

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Dont charge customers for gas when they clearly topped off the tank. I was charged 17$ for gas when i had stopped litterally .2 miles away and put 4 gallons of gas in the truck. This is very irritating. Now i have to waste my time to call and argue about 17$

Walter H. on

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Walter A. on

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I am very pleased with my experience with this U-Haul location. The office manager was very pleasant to work with and everything went really well. Thank You.

Brian B. on

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Customer did not leave a comment.

Jody E. on

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Streamline your 24/7 process so it’s faster

edward J. on

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It’s not the location...it’s the process that was broken. Info has already been sent to customer service. The 24/7 process delayed us over 45 minutes due to them saying the license was a fake/invalid. Shouldn’t have happened since the license was already on file

Jeff Z. on

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The Only thing you should do is Have More Trucks on Hand and have the smaller Van's & Pickups in stock to Rent

Vilma M. on

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This location is perfect. Office was clean and professional. Rental was quick and easy and when I needed truck an additional 4 days it wasnt a hassle. Returning was also quick and easy. I will return ett n for all my moving needs

Wendi W. on

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Gilbert S. on

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The internet drop off system should be explained when picking truck. Was unaware of pictures and had already turned in keys

Ellen S. on

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No improvements needed. The service was excellent.

Christine H. on

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I was lucky enough to get a new truck for my move. I did the 24/4 check in. It was very easy.

daniel L. on

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Use this location all the time

Robert L. on

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David K. on

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parthiv P. on

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The equipment we received the Air condition wasn't working and we had a 6 hour drive without air condition and it was raining on top of that i have purchased road side assistance which only put on 45 minutes hold while calling them and no response we end up suffering and continue driving. There is 12v charging on the dashboard we smell something burning and realize that they shot our chargers we stop and bought another one use that in a different cord and did the same thing but this time it affects to my friends phone battery it shot the phone samsung galaxy S10. we have to use because there is no way our phone battery was going to last for GPS. the location is very good the front desk lady was very kind the only thing is that they located on the small area and its very impossible to make a left turn ou have ongoing traffic from both the ways with any 18' or above truck on that road you have to take right drive like a half mile and risk to take a u turn. i have used Uhaul service quite often due to my work this is the first time i have got this kind of experience hope this get resolved and no other customer has to suffer this again. i did have submitted complaint waiting to hear from them to see what they are doing to help me for all the sufferings.

Crystal H. on

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Dilika T. on

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Jeremy H. on

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Tanya B. on

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Christina A. on

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The back of the truck was not clean. However the staff cleaned it out right away, which was great.

Ronald F. on

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Everything was excellent and representative that set us up to rent a U-Haul was excellent also I apologize I didn’t forget her name however check your records she did a great job

Andrew B. on

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ANGIE F. on

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Arielle B. on

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The experience from booking the tantalizing truck to getting the rental truck was awful. I was on the phone the customer service serval times and every time ended with me questioning if I really wanted to use the company. They did not know how to fix the problem and just kept transferring me having me to explain the situation over and over. I have been in customer service and training for over 7 years and I would be fired if that’s how I treated someone. I got the truck an hour late which caused me to pay movers for an hour while they sat outside of the house I was moving doing nothing! I paid $100 for nothing because the service for U-Haul couldn’t help! Very unhappy and would never recommend anyone to use U-Haul.

Thomas R. on

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dawn W. on

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Carol D. on

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david P. on

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Gary R. on

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Bob K. on

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There should be a safe, lighted walkway at night, to walk from the truck dropoff area to the key dropoff area. There were unknown loiterers at the car lot nextdoor setting off loud fireworks.

Richard D. on

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keep things as exists

Gerald S. on

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Ronald S. on

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Only issue was loud exhaust. The 2 hour drive was a little annoying.

Tamara S. on

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Steve M. on

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Sam should be trained in customer service. AWFUL!

Rich M. on

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Debbie H. on

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I have rented a U-Haul trailer the last 7 years to travel up to our summer cottage. I was unable to pick up the trailer from my usual location because I booked it late so I was forced to drive 30 minutes away. When I got there I was told by the only woman working there that I would have to hook up the trailer myself as there was nobody else there beside her and she had a broken foot. I told her I rent every year and have never had to hook it up myself and that I should have been notified in advance. She claimed it was stated in the confirmation email which it was not. She gave me an instruction booklet and told me I’d have to follow the instructions in the booklet. So, off I went. I did not have my glasses with me and was unable to see the diagrams or read the instructions clearly so I eventually called my husband in tears to ask for his help. He managed to talk me through it thanks to face time and as I pulled up to the security gate to wait for the woman to open the gate she came out to take a look and after a quick glance said, “oh that looks right, you did well!’ Obviously she knew how to hook them up but chose to use her broken foot as an excuse to not have to provide any assistance. Thanks to the very poor customer service by this woman I will never rent from that location again!

Khori N. on

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Brian K. on

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I wish we could have picked up the equipment closer to our place of business

JOSEPH C. on

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Khori N. on

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Joseph G. on

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JERRY Y. on

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Great Staff. Receptionist Excellent. Have a few more trucks available.

Ryan U. on

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We were given the impression that there was only 1 insurance to purchase which was $28.00. We were never told that there were other options. The girl said , “Do you want insurance?” We said, “Yes” . She said, “that is $28.00.” She never explained other options.

Ben P. on

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thomas S. on

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Nothing I can think of at this location.

Karise M. on

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NICHOLAS H. on

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STEVEN P. on

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Mark G. on

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Debra C. on

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Asked for a van two weeks in advance. Was available. Two days before pickup I was called and told that the van was not available. Gave me a 10' box truck instead. Which was nice of them. But I could of got a 10' truck within a 3 mile round trip. Instead of a 10 mile round trip. They knew I was a senior using a two step step ladder. Was not informed that the truck did not have a ramp. How do you load a truck without a ramp. Ended up costing me more money than I had to move. If I ask for something two weeks in advance, I think I should of had what I asked for. Or at least told that the truck had no ramp. Was very unhappy.

on

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nope

Michael T. on

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Customer did not leave a comment.

KENT W. on

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Beth was a pleasure to work with

Leonard M. on

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I have not received a final billing email showing the total cost. lenm@ptd.net

KENNETH M. on

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I waited until the last minute to rent a box truck but this location was able to accommodate my needs and I was able to complete my tasks!

Bruce G. on

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Nothing. Excellent service, truck and equipment was clean and ready to go on time.

eric R. on

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Customer did not leave a comment.

Bryan B. on

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I have mixed reviews for this location because a staff member called me informing me to drop the truck off at "lower entrance" and was pleasant to talk to. Well we received snow on this day and the lower entrance was not plowed or well marked at all for someone unfamiliar with the facility. I called the help number, but the person I was able to reach was not familiar with the layout of the facility. Overall I will use U-Haul again, but there are many things that can be improved upon from my one day experience.

Alfred J F. on

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Very Very happy with U-haul . ThankYou

Scott G. on

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Service has been super!! I used to rent Enterprise trucks...not any more!

Scott G. on

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Customer did not leave a comment.

Jareth D. on

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Only thing I would change is that when you pick up a truck that it should have a FULL tank of fuel. Mines had 9/16" of a tank which is kind of hard to judge upon refill. Would be a lot easier just to refuel to full.

rae-ellen K. on

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Beth took my reservations over the phone and was very accommodating. For pick up and drop off, Danese was sweet and exceptional. The van was practically new. The whole process was flawless. I will return and tell others of my experience!

Kathy M. on

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Brian H. on

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ruth S. on

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The drop off area had no large clear sign that stated that where exactly should the truck be dropped off so my husband drove through the gate and was held hostage until another customer came and was able to let him out. I phoned uhaul to try and get help then we were informed that there was no on call supervisor to assist with emergencies as such because they were closed.

Sandra Y. on

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No improvements needed

Adam S. on

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Scott G. on

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The last two times I rented the inside of the windshield was so dirty I had to clean it to see. Everything else was great!!

Angela S. on

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Beth was very helpful!! Great customer service!

dan R. on

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an earlier opening time would help a bit

GEORGE M. on

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Pedro T. on

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No issues, great service.

Kera G. on

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Charles A. on

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Sandra M. on

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Cell phone check in is rough, it took a very long time for photo and license verification, I was delayed by about 20 minutes. When I returned, the facility was still open so I checked back in with them.

Christopher R. on

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JESUS C. on

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Fast service

Kevin W. on

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William M. on

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Stacy H. on

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Andrew S. on

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Forrest P. on

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Kamar H. on

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Ronald F. on

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None this time

Ronald F. on

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None at this time

Brian and rachel L. on

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Customer did not leave a comment.

Donna M. on

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I told the clerk when I took the van back... it smelled like cigarette or cigar smoke. I'm an ex-smoker and now that smell can make me sick to the stomach. I'm glad I didn't have to drive it any further than I did. The clerk said she' let the windows open on it.

JEFFREY M. on

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Jeremiah B. on

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Returned truck on Sunday when area was closed. Wasn't sure where to return truck at first as after hours drop off location was further down the road.

SCOTT C. on

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Danielle at the office was very pleasant and easy to work with. I will use you guys again in the future Scott

Rodney R. on

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Larry R. on

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Chantelle S. on

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crystal H. on

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Craig M. on

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It would be helpful to provide a way to hook ratchet hooks to the wooden side rails. We had to tie rope loops onto the rails.

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