Only thing I would comment on is when sending the drop off location to the customer, maybe make them aware of what time the location closes just in case they prefer to deal with staff as opposed to just doing a drop off. However dropping off the UHaul after hours was relatively easy to do, the website directions were very easy to follow.Brian B.
Trailer Rental & Towing in Fleetwood, PA at East Penn Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Fleetwood, PA 19522
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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the step on the backof the truck slippy went wet my son and grandson fall on them florence youseFlorence Y.
Send the billing information prior to surveyDean M.
I use uhaul all the time. yet when im trying to check in at 5pm in the dark and the rain the parking lot is not bright enough for the photos to verify. I don't understand why it takes all my id info and then still needs to scan my Id day of if its been in the system 30 other timesZachary F.
The computer system was down for nearly 40 minutes when I checked in. The staff member, who did everything she possibly could to remedy the situation, could not check me in manually. Really not acceptable,FRANK K.
The woman must have had a bad night. Not a woman of many words.Frank M.
Sign stated to leave the truck 300 ft from the location. There was nothing there but a field. Had to return to the original locationGregory S.
Small area for returns as gate for yard locked. I know not expecting truck because of yet another change and we, unable to drive that distance with no available transport for us.Francis B.
Once again had problems with GPS and check out. Couldn't check out from where they requested to leave the truck so I had to go back with anouther phone to take pics for the check out process.Tonya H.
No Uhaul rep after 2 pm. Drop off was on a stone roadThomas D.
This uhaul location charged a extra 25$ cleaning fee for 2 unfolded blankets during a pandemic and national job loss,i was showed the contract which stated they could charge for a blanket unfolded but its highly immoral as a business practice . if you can ,find another location to rent from, here they will likely find a way to charge extra fees. I paid 25$ for 2 unfolded blankets i rented for 5 bucks .despicablejammi D.
It took me 31 minutes to get through to be approved. Horrible waiting. I will not revisit this anymoreRobert M.
The person I spoke to when booking the truck did not enter in correct pick up time. When I received my email confirmation I saw it showed picking up at 4pm when I asked for pick up in the morning. Everything else was great!John C.
Thank youMarjorie P.
every time I rent from U-Haul I get ripped off with follow-up charges. I filled the gas right before I dropped it off and they charged me a gas fee. and some kind of random $22 after hours service fee when I drop the truck off early. they always have a reason for extra charges. we followed all the directions that they gave us 4 drop off and they always come up with a reason for extra chargesTimothy Z.
Everything was great. The on site rep that helped me was excellentMary D.
Customer service was good. They need a little bit of improvement when it comes to â€œwaiting for approvalâ€ section for the after hours pick up. I wasted 15 minutes that I could've been already home and starting my moving.Lyneth M.
Nice customer service. Wonderful overall rental.Jeff W.
Did not have the size truck I reserved. Had to take a smaller one. Turned out ok but no discount or remuneration of any sort for my inconvenience,Barbara B.
Dont charge customers for gas when they clearly topped off the tank. I was charged 17$ for gas when i had stopped litterally .2 miles away and put 4 gallons of gas in the truck. This is very irritating. Now i have to waste my time to call and argue about 17$Gary W.
I am very pleased with my experience with this U-Haul location. The office manager was very pleasant to work with and everything went really well. Thank You.Walter A.
Streamline your 24/7 process so it's fasterJody E.
It's not the location...it's the process that was broken. Info has already been sent to customer service. The 24/7 process delayed us over 45 minutes due to them saying the license was a fake/invalid. Shouldn't have happened since the license was already on fileedward J.
The Only thing you should do is Have More Trucks on Hand and have the smaller Van's & Pickups in stock to RentJeff Z.
This location is perfect. Office was clean and professional. Rental was quick and easy and when I needed truck an additional 4 days it wasnt a hassle. Returning was also quick and easy. I will return ett n for all my moving needsVilma M.