Customer Reviews for East Penn Self Storage
(U-Haul Neighborhood Dealer)

274 reviews

8235 Schantz Rd   Breinigsville, PA 18031
(across from police dept/ about 1/2 mile west of Route 100)

(610) 432-1190

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(610) 432-1190

8235 Schantz Rd
Breinigsville, PA 18031
(across from police dept/ about 1/2 mile west of Route 100)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

The truck had a lot of play in the steering.

Karen T. 
Rating:
5.0

The location is excellent. The staff every helpful. I reschedule two times. She was very nice and helpful. The van is roomy than regular van. Highly recommend.

CHUNGMEI C. 
Rating:
4.0

Staff was very personable and helpful.

JOHN Y. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Eileen B. 
Rating:
5.0

OUTSTANDING customer service! Thank you!

Wilson B. 
Rating:
5.0

Nothing as far as I'm concerned! I had an excellent experience with your company and would highly recommend you to anyone.! It's was so easy to do this process via mobile. I would rate this experience a 10 plus!!! Thank you!!🤗

Mary A. 
Rating:
5.0

The service from this individual location was extremely friendly, empathetic and accommodating; however, the overall treatment we received from corporate was much different and I have submitted a contact form to reflect this.

ROBERT B. 
Rating:
5.0

Very pleased

Mark T. 
Rating:
5.0

Very pleasant and easy to deal with. Thku.

DAVID G. 
Rating:
2.0

Customer did not leave a comment.

patricia M. 
Rating:
5.0

We were to pick up a 15 ft in Macungie . Day before pick up- told not available. Need to go to Breinigsville and make do with 10 ft truck . Not good. But Facility was nice, and people were courteous

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

BETH J. 
Rating:
4.0

Easy and efficient

STEPHEN K. 
Rating:
4.0

Customer did not leave a comment.

Kayleigh S. 
Rating:
3.0

Too much "paperwork" , when u 1st make reservations THAT SHOULD BE IT , period !

David S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Nothing. Customer service was outstanding!

eric M. 
Rating:
5.0

Customer did not leave a comment.

Stuart A. 
Rating:
5.0

I couldn't upload the picture of the x's on the passenger side of the side skirt area that were there when I picked the van up. I tried several times to no avail. So I don't want to get charged for it.

Howard K. 
Rating:
5.0

Customer did not leave a comment.

Folino E. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Fix your app

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Folino E. 
Rating:
1.0

I made my reservation online and got a quote of $65. Once I finally got there I was told I had to get insurance and didn't have a choice so it was an extra twenty, and after a few other things I wasn't told about it came out to be over $100. At that point I really had no choice to pay. Then while trying to pay it took three cards to realize the system was down. So after all said and done my 10 am scheduled pickup was around 1030 till i was out. The lady at the counter was nice but dang. Fix the system, let people know when they order online that there are additional fees, then when I went to drop off the van the store was already closed. Sign said it closed at 12 noon. I wanted to pay in cash to avoid the charge on my car. I've rented 3 uhauls this year and this by far was the worst experience I've had in all my uhaul rentals.

Adam W. 
Rating:
5.0

REVIEW YOUR OVERALL CHECKING IN PROCESS

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Love this place!

Barbara S. 
Rating:
5.0

Friendly service, and an extremely clean vehicle!

Manuel S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Service was excellent. Extremely helpful and courteous.

Beth H. 
Rating:
5.0

Great friendly customer service! Fast and easy drop off! Definitely deal with them again!

Barbara S. 
Rating:
5.0

Rep at pick up site was very helpful and friendly. Will be back for sure.

Nicole W. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Adrienne B. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Kashif K. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS T. 
Rating:
5.0

Customer did not leave a comment.

Marie S. 
Rating:
3.0

Mileage was incorrect on paperwork vs. actual mileage on truck. Person at counted hand wrote mileage on paperwork however but obviously never changed in the system. Uhaul is charging me $1.39 per mile for incorrect mileage.

Ed G. 
Rating:
5.0

Customer did not leave a comment.

Norman S. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Norman S. 
Rating:
4.0

Just dropped the truck off.

Roy O. 
Rating:
5.0

All things considered it was a very good experience!

jeff L. 
Rating:
5.0

Friendly stuff.

Dale L. 
Rating:
5.0

Customer did not leave a comment.

Taeho H. 
Rating:
5.0

Customer did not leave a comment.

Ashley J. 
Rating:
5.0

Pretty amazing technology really.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

I am upset about UHaul's deceptive advertising. A poster at the rental office stated that the daily rate is 100 free miles and then $.29 for every mile after that. I was charged $.89 on all the miles.

Kathy L. 
Rating:
5.0

Good location, service lady was nice, easy to pick up and drop off.

paul F. 
Rating:
5.0

Staff (Beth) is always helpful, friendly and extremely helpful in assisting w/ processing the reservations....

DOUGLAS T. 
Rating:
5.0

Beth was wonderful in reserving the van as I needed one for work purpose. It's a pleasure to with with her and Danese at this location! Both are professional and friendly.

DOUGLAS T. 
Rating:
5.0

Great Experience. Completely satisfied!!

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Mary Beth S. 
Rating:
2.0

we requested a 15" truck for quoted price of $174. we received a 10 foot truck. plus the pick up location took forever to process 30 minutes! after all the online info already done. I was quoted $154 for the 10 ft truck originally but then needed it bigger. bu lo. I was given the 10 ft truck anyway but still charged the 15' price. please refund difference. My husband picked up truck and was not aware.

Paul E. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Make sure equipment being rented is clean from previous customer, or give a discount for the rental.

Kevin S. 
Rating:
5.0

Outstanding service and friendly attitude by Beth!

DOUGLAS T. 
Rating:
5.0

all good!

Cindy W. 
Rating:
5.0

Very easy to work with and polite.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Jeong H. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Very efficient; easy to reserve rental; everything happened as planned!

Margie O. 
Rating:
5.0

Customer did not leave a comment.

joe W. 
Rating:
5.0

Facility was clean and organized, and the rental agent was able to confirm my reservation and get me out the door quickly. She was friendly, and explained everything about the rental.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

It would have been nice to have a full tank of gas when I picked up the truck. As it was, I only had a quarter tank of gas and had to fill up right away.

tom G. 
Rating:
5.0

Nothing. The service was great.

Christopher V. 
Rating:
5.0

Danese and Beth are the best. Friendly, helpful, considerate, and professional as well. A pleasure storing our things and using the cargo van now several times. Will do it again soon too!!!

Hope C. 
Rating:
5.0

Kudos to Beth, she has always been very helpful, friendly, and professional at this location. E. Penn Storage has a great employee Ed Gilmore

Ed G. 
Rating:
5.0

Everything was great!

Stacy E. 
Rating:
5.0

Other than the blistering heat and humidity everything went awesomely. The manager was there the entire time we worked and when we were done with the last run for the day it was just after closing time. Things went exactly as hoped for. Thank you, Hope

Hope C. 
Rating:
5.0

If the rental vans were more accessible, particularly for one way trips, this would make it a better experience for customers. I spoke with two individuals on the phone, one to get a first quote and one to secure my reservation, both were excellent representatives of uhaul and most helpful. As an improvement I would suggest ensuring that all uhaul rental offices carry the moving supplies that are advertised online.

William M. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

A clean friendly place.

STEPHEN R. 
Rating:
5.0

N/A Just wanted to say at this location the staff is amazing and and very convenient!

SHEENA L. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

denise&beth were very professional and knowledgable

Paul A. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
4.0

Customer did not leave a comment.

stan S. 
Rating:
5.0

n/a

Mike S. 
Rating:
4.0

Location staff were helpful and answered the phone even when they were closed. Uhaul's app for truck returns has issues. The app hangs when attempting to upload photos and I spent a long time trying to correct this to no avail. They should fix this or allow users to put in the information and continue.

Raj K. 
Rating:
5.0

Customer did not leave a comment.

Hugh G. 
Rating:
5.0

Outstanding service by the representative. While waiting, she kept me engaged in conversation since the reservation was held up by a customer that was late in returning equipment. Prompt service once the equipment arrived was exceptionally professional. I would recommend this site for the need if the need is there. Kudos to the group and to the representative. this is the second time in a month that I used the location and am continued to be happy with the service. Mark

Mark H. 
Rating:
5.0

Awesome experience!

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Nothing that I say right now just keep doing what your doing! Excellent service!

SHEENA L. 
Rating:
5.0

N/A

Brian L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Great customer service. Very easy to rent vehicle. All policies explained clearly & concisely. Only recommendation is more vehicles at location!

James C. 
No reviews have been submitted for this location.

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