Customer Reviews for East Penn Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East Penn Self Storage

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Christopher M.
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Customer did not leave a comment.

Debra M.
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Your website and app leave a lot to be desired. Had everything set up on site, tried to pick up vehicle for 90 mins, 8 phone calls, loading the app on 2 phones and trying the website. Had to reschedule. Messed up the whole move.

James C.
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Lisa is very helpful! She set me up with the best deal and with efficiency. This was a great help to a challenging move.

Edward R.
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Customer did not leave a comment.

Christopher C.
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Customer did not leave a comment.

Linda Y.
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I was very upset when I went to pick up the truck rental at my scheduled 8am pick up time that they changed my pick up time to 3pm at at a different location. Very upsetting. Thank goodness I was able to get another truck but at 10an not my original 8am pick up time. Very very upsetting

Randy S.
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Customer did not leave a comment.

Ronald T.
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The truck was garbage . Maybe the worst I've ever driven. Tough to explain but there was no acceleration. If you hit the gas hard it sounded horrible . The steering was bad . Overall equipment was not good .

Edwin R.
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Marlyn B.
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Shirley L.
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David B.
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Well I know under the circumstances we tried to use the on line system to rent and pick up the truck. Not very user friendly! However the lady working there was very nice about taking care of us and getting us on our way! The truck was clean however the person who used it last did not top it all the way full I took pics of gas gage before and after and I had completely filled it and put more in then I should have! Fortunately gas is cheap right now! Just thought I would bring that to your attention! Lisa was great with the whole storage rental and very nice to deal with

Terry H.
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Customer did not leave a comment.

RONNIE L.
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Brian D.
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edward R.
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Jeffrey D.
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Need more parking.

Brian F.
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Excellent experience all around. Thank you!

Michael T.
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Customer did not leave a comment.

Joe R.
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Google maps took us to wrong entrance location.

Andrew S.
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Customer did not leave a comment.

Jack B.
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To hidd

Alan P.
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Customer did not leave a comment.

Connie C.
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Barry H.
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Nothing, really! Very happy with the truck and customer service by Lisa Thomas. Very helpful and knowledgeable about the business. She represents the company efficiently and with a smile. We made a good decision by renting the U-haul Truck. Barry and Lisa Hahn

Peter Y.
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William A.
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Philip C.
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Susan S.
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Ok

Eric K.
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Poor service

Jeffrey S.
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nothing, all good.

Carolyn E.
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Staff was inconsistently friendly. Since this was a first time rental experience, explaining the process more thoroughly would be helpful. The price of rental out a little high. Price of uhaul acceptable. Price per gallon too high. I know you need to make a living, but gas pricing was gouging. Thanks for your service though. Appreciated.

Dennis S.
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Hal W.
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tom S.
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Diann P.
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Annette B.
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The service was excellent. Although the truck we received for use was clean, I highly recommend getting the shock absorbers inspected because the truck bounces almost constantly like a super ball on all road surfaces (not good for the cargo, let alone the passengers). Additionally, the brake system absolutely needs to be flushed and new brake fluid put in because the brake is extremely squishy (not safe).

Doug T.
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It was a rainy day and the window was partially open and the seat was very wet. The handle on the door also had 3/4 of an inch of water in it. The attendant did give me a blanket to sit on. The truck was old and noisy. We did find a small amount of water inside the box.

Dennis S.
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Customer did not leave a comment.

Laslie D.
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Theodore F.
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Terrell G.
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dawn P.
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Carol R.
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Brenda H.
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My rental truck was 15'. It was my first experience driving a large truck. I found it easy to maneuver, back up, and turn.

Colin R.
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Customer did not leave a comment.

DAVID S.
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They were great. Easy ...

Carl A.
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Tylor L.
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Dayananda S.
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JEFFREY M.
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very happy vehicle was on premises and ready to go

Doug M.
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The staff was very friendly and knowledgeable. The online rental for a Sunday pick up didn't work - GPS Locator functionality wasn't working. It works fine w my phone w other apps. I had to rearrange my schedule to come back on Monday to rent a truck since Sunday didn't work out.

John F.
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Customer did not leave a comment.

Alysia K.
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Scott D.
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Uhaul made the process very easy. Truck was in great shape and easy to drive. I will be renting another truck from them in the near future...thank you!!

Stephen C.
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Matthew T.
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DAN S.
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Phillip L.
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Great person at location who helped us with everything. Highly recommendable.

Brian L.
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Karen W.
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Alysia K.
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David C.
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Thomas G.
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JOHN S.
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My only problem was that I had ordered a 20 ft. truck but was given a 26 ft. I was quoted a final cost of 149.95 and my final cost was 189.95. I am not sure why. I only had the truck for less than 8 hours and drove approximately 85 miles. Other than that, everything was fine.

glen E.
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was not pick up location I chose

VAGHENAG T.
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Average-Equipment seems to need maintenance

Carol K.
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Customer did not leave a comment.

Marc B.
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Customer did not leave a comment.

TRACY C.
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The person who sold me the10ft truck tried to sell me a bigger truck and said they didn't have any 10ft at this location when I got there they had 3 10ft trucks smh

Steven S.
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The young lady behind the counter was super professional, polite and respectful. The truck was clean and fully operational. Thank you for providing such great service!

Edward S.
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Customer did not leave a comment.

Marcia H.
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Customer did not leave a comment.

benjamin S.
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Took 1.5hrs to check out equipment because of IT issues with UHauls system. IT System was slow to respond to the next screen, keep rebooting, information needed to be entered multiple times. I would have left and rented else where but did not have any other options at the time. Associate was very helpful. Will consider other options next time. Experience was unacceptable. one star!

EDWIN J.
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Very nice people.

TONI P.
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Lisa is knowledgeable, friendly, and makes me feel relaxed for the move.

Michael D.
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Fantastic experience

Johan M.
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No problems!

Johan M.
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Customer did not leave a comment.

ALEC H.
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Customer did not leave a comment.

Jennifer E.
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Customer did not leave a comment.

Lisa M.
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jack C.
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Johncarlo L.
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John S.
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HOWARD M.
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Very friendly and fast service.

PHIL G.
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Excellent customer service and a close location.

Greg Z.
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Customer did not leave a comment.

Erik Y.
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Wow, couldn't ask for a better experience. Highly recommend East Penn Self Storage.

MIKE P.
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Customer did not leave a comment.

Richard P.
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Customer did not leave a comment.

Sylvia T G.
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The location was very clean and Lisa was very friendly and on point. Thank you for making the rental easy for us.

CORY M.
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The sales agent gave me the wrong location and she would not listen. I had to repeat requests two or three times before any progress could be made. When I went to the location given by the sales agent, the first customer service representative was downright rude, indifferent and had an attitude like "you screwed up, not me." When I arrived at the correct (second location) the second customer service representative was nice and welcoming. That is the only reason that I do not give your company a one-star terrible rating.

Kathryn L.
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Everything was perfect!

Sharon F.
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Great and friendly customer service

CORY A.
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Customer did not leave a comment.

JOHNNIE S.
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Brenda D.
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Very pleased !!!

Bonnie C.
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Customer did not leave a comment.

Roseanne M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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