Be available to answer phone calls and if someone does leave a voice mail message there should be an immediate response, not 30 minutes later, especially if you are open for business .JoAnn W.
Customer Reviews for East Point Saver Storage
(U-Haul Neighborhood Dealer)
East Point, GA 30344
Services at this Location:
- Mon–Fri9 am–5:30 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Willie B.
I would like to give thanks to Kenyun for her excellent customer service. She was very helpful and patient with me. Excellent attitude and professionalism. Thank you Kenyun for being you.Carmen W.
The lady was very helpful and professionalNiko G.
First of all I pull up to the location and I start doing the checkout process I didn't get the link to check out the car until 30 minutes after I was done I had to take a video and just left because the customer care representative on the phone kept telling me she sending it but I never got it until after I just got fed up and left the truck then I have the dolly in it even though I purchase a dolly the gas tank only had 116 miles to E.Danielle B.
Customer did not leave a comment.John R.
Customer did not leave a comment.GLENDA R.
the location was closed. I never moved a truck from this location , and these sorry bastards are trying to charge me for service I never received.Quinton T.
The customer service rep was extremely patient kind and helpfulSylvester B.
Customer did not leave a comment.deon F.
I reserved a U-Haul that had clothes in it, trash in it and no dolly. The gas light was also on. I reserved the U-Haul on December 24th and they charged my card in February. TOTALLY UNPROFESSIONAL. My neighbor leant us his dolly to be able to move because it was not supplied in moving 3-4 bedroom apartment. I actually want a refund for the inconvenience.Chantaye M.
Customer did not leave a comment.Quadesha H.
When I arrived there was a trailer on truck I had to literally take off a trailer luckily I wasn't by myself otherwise I'm sure I wouldn't have left with the Uhaul . I was charged 59.95 for a 29.95 truck because I went over 40 min of my time and I wasn't aware.Brionna L.
Drop off location was different frm paperwork to app. I had to call to confirm drop off location after I was already @ intended location.Thomas F.
Nothing every thing went very well the Lady that was there was very nice and help me outCLAUDE M.
The storage place was closed and I am still missing my items that are in the truck.Christopher B.
This location was wonderful, but my reservations kept getting updated to certain locations that did not have any trucks available even though it was confirmed. My day was very frustrated, but thanks to this location, it ended well. Even though it was time consuming and frustrating, I actually loved how detailed and verification process.Carolyn B.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.CHERRYE B.
Customer did not leave a comment.Jomo H.
Customer did not leave a comment.Cherry O.
The manger is an amazing person.MIRANDA L.
Customer did not leave a comment.KEENAN H.
Service was excellentRegina A.
Customer did not leave a comment.SUNNI J.
Customer did not leave a comment.MARQUAVIOUS S.
No dolly I was still charged for using also ending payment was charged more for equipment that I did not use and was never on the truck I only moved clothes in bags from one apartment to another I return the uhaul 6 hours earlier and only drove 6 miles gas tank was full and pads never removed i don't understand the extra chargesWilliam M.
Easy pick up, GREAT and INVITING CUSTOMER SERVICE that made it a smooth transaction!Katia W.
Customer did not leave a comment.Angela M.
Nothing..great experience..thanksAdam S.
The customer service at this location was amazing! I will use this location again.Crystal T.
Dropped off truck Sunday night and they didn't process it until Wednesday, charging an extra day for the rental.Lamar B.
Customer did not leave a comment.RUBIN B.
Spent an hour trying to locate the key to the truck with u haul customer service. The truck was dirty, the requested equipment was not on the truck but was charged for it. Wasn't a good look for me to returnLaTiea W.
The only issue I had was when I placed my reservation online and denied the $14.99 Insurance and still was charged for it later in the store.Aquavia M.
Customer did not leave a comment.Mary Raine W.
Customer did not leave a comment.Laquette T.
Customer did not leave a comment.Samuel F.
Make sure to rent safe and working vehicles.Ashona H.
Monte has great and friendly customer service made sure we were set before we left and made us comfortable to come back .Damasia P.
I will not be going to this location again. He keeps emailing me a contract and not a receipt. I have been charged $98 but cannot view a receipt, he keeps telling me that he can't pull up my receipt or he dont know why it's not coming to my emailAMEENAH H.
If you're going to change the location of someone's rental you need to update their available timerobert S.
Nothing at all ...great job excellent customer serviceTIFFANY M.
It took too long to go through the mobile return process, 1 way wanted me to sign up for the app which was disaster, then finally got the right access after an hour.Robert B.
It was a simple move on keep doing a great jobLASHUNDA W.
Monte was excellentTheodore W.
Customer did not leave a comment.Antoine P.
Customer did not leave a comment.Kennedi L.
Customer service was excellent, but ypu need new ??.sonya O.
Y'all can't improve nothing cause i will never rent again..Shonda H.
You guys didn't have my truck ready I had to go to a different location to pick the truck up in the truck was dirtyJermaine M.
Customer did not leave a comment.Anthony K.
Customer did not leave a comment.Eric M.
The closing mechanism on the trailer door was more rusted and hard to use than most Uhaul trailers of this type I have rented. The person who rented me the trailer was very nice, but did not cross the chains when she hooked it up. I chose not to correct her but to redo it at home.Staples H.
Customer did not leave a comment.Stephanie P.
Customer did not leave a comment.Jessica R.
Customer did not leave a comment.Chrisangela S.
Customer did not leave a comment.Doug B.
Tiffani was excellent. She was courteous, expedient and extremely helpful.Andre F.
Customer did not leave a comment.Zeletta C.
Professional & Courteous!Melissa C.
Very nice staff.Ashley B.
Julia was awesome! She helped me every step of the way.Natalie S.
Drop off location blamed or on the other location says she can't change price the system and if she would had known she would have just gave me late charge, she recommended what's I already attending on doing call 1800 # and the probably workout something, called the 1800# and they told me the drop off location was the only one that could make changes this is a JOKE! Never againTerrence W.
Did not have supplies (dolly). I had to go to another location to pick up dolly. This was very time consuming.D Alvin B.
Customer did not leave a comment.Tiffany P.
Reserving the truck, picking it up, returning it, and the billing all went well-- very efficient.Lee S.
I had trouble with the online return.... It would/could not identify my location in spite of sharing setting on my iphone. Another return customer was there at the same time and had similar problem. Of course, who knows if that is a UHaul issue or an internet issue.Duane C.
That's the problem. I didn't drop off in Georgia. It was a trip to DC and upon going to 2215 5th Str. to drop it off I was told it was the wrong truck at the wrong place. Erroneous billing followed and two phone calls to the DC site failed toy get any help despite assurances that they would call back. You have two wonderful customer service ladies who finally rectified the error. If you call me I would be happy to sing their praises. Don't know where the error occurred but when a mistake like this is made, a lot more courtesy is needed.james S.
I will never rent from uhaul againWillie D.
Customer did not leave a comment.James A.
Customer did not leave a comment.Priscilla C.
Lots of equipment/ variety, the staff members was late (they did call) but it was 10 minutes before pickup time. I was still documented like The truck was picked at the original time.Stacey T.
Customer did not leave a comment.Debra B.
Customer did not leave a comment.Glenn D.
Customer did not leave a comment.debra B.
Your Customer Service was impeccable!!!! Thanks!Airquetta H.
Customer did not leave a comment.Tommy T.
Customer did not leave a comment.Tracey T.
The young lady that helped us was really awesome.Darrin M.
Customer did not leave a comment.Lee M.
Great customer service experience, fast and friendly! KudosTyrone H.
Manager was absolutely wonderful!victor P.
Customer did not leave a comment.William P.
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