East Point Saver Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

No dolly I was still charged for using also ending payment was charged more for equipment that I did not use and was never on the truck I only moved clothes in bags from one apartment to another I return the uhaul 6 hours earlier and only drove 6 miles gas tank was full and pads never removed i don't understand the extra charges

Rating:

4.0

Easy pick up, GREAT and INVITING CUSTOMER SERVICE that made it a smooth transaction!

Rating:

5.0

Nothing..great experience..thanks

Rating:

5.0

The customer service at this location was amazing! I will use this location again.

Rating:

1.0

Dropped off truck Sunday night and they didn't process it until Wednesday, charging an extra day for the rental.

Rating:

2.0

Spent an hour trying to locate the key to the truck with u haul customer service. The truck was dirty, the requested equipment was not on the truck but was charged for it. Wasn't a good look for me to return

Rating:

5.0

The only issue I had was when I placed my reservation online and denied the $14.99 Insurance and still was charged for it later in the store.

Rating:

2.0

Make sure to rent safe and working vehicles.

Rating:

5.0

Monte has great and friendly customer service made sure we were set before we left and made us comfortable to come back .

Rating:

1.0

I will not be going to this location again. He keeps emailing me a contract and not a receipt. I have been charged $98 but cannot view a receipt, he keeps telling me that he can't pull up my receipt or he dont know why it's not coming to my email

Rating:

4.0

If you're going to change the location of someone's rental you need to update their available time

Rating:

5.0

Nothing at all ...great job excellent customer service

Rating:

5.0

It took too long to go through the mobile return process, 1 way wanted me to sign up for the app which was disaster, then finally got the right access after an hour.

Rating:

5.0

It was a simple move on keep doing a great job

Rating:

5.0

Monte was excellent

Rating:

5.0

Customer service was excellent, but ypu need new ??.

Rating:

1.0

Y'all can't improve nothing cause i will never rent again..

Rating:

2.0

You guys didn't have my truck ready I had to go to a different location to pick the truck up in the truck was dirty

Rating:

3.0

The closing mechanism on the trailer door was more rusted and hard to use than most Uhaul trailers of this type I have rented. The person who rented me the trailer was very nice, but did not cross the chains when she hooked it up. I chose not to correct her but to redo it at home.

Rating:

5.0

Tiffani was excellent. She was courteous, expedient and extremely helpful.

Rating:

5.0

Professional & Courteous!

Rating:

4.0

Very nice staff.

Rating:

5.0

Julia was awesome! She helped me every step of the way.

Rating:

1.0

Drop off location blamed or on the other location says she can't change price the system and if she would had known she would have just gave me late charge, she recommended what's I already attending on doing call 1800 # and the probably workout something, called the 1800# and they told me the drop off location was the only one that could make changes this is a JOKE! Never again

Rating:

5.0

Did not have supplies (dolly). I had to go to another location to pick up dolly. This was very time consuming.

Rating:

5.0

Reserving the truck, picking it up, returning it, and the billing all went well-- very efficient.

Rating:

5.0

I had trouble with the online return.... It would/could not identify my location in spite of sharing setting on my iphone. Another return customer was there at the same time and had similar problem. Of course, who knows if that is a UHaul issue or an internet issue.

Rating:

2.0

That's the problem. I didn't drop off in Georgia. It was a trip to DC and upon going to 2215 5th Str. to drop it off I was told it was the wrong truck at the wrong place. Erroneous billing followed and two phone calls to the DC site failed toy get any help despite assurances that they would call back. You have two wonderful customer service ladies who finally rectified the error. If you call me I would be happy to sing their praises. Don't know where the error occurred but when a mistake like this is made, a lot more courtesy is needed.

Rating:

1.0

I will never rent from uhaul again

Rating:

5.0

Lots of equipment/ variety, the staff members was late (they did call) but it was 10 minutes before pickup time. I was still documented like The truck was picked at the original time.

Rating:

5.0

Your Customer Service was impeccable!!!! Thanks!

Rating:

5.0

The young lady that helped us was really awesome.

Rating:

5.0

Great customer service experience, fast and friendly! Kudos

Rating:

5.0

Manager was absolutely wonderful!