Firstly I was given the keys for a different truck than my reservation and that took 30 minutes to sort through. The check engine light was on and the front bumper was badly damaged so much so that it was scraping on the front tires when on an incline.
Aisha D
Customer Reviews for East Point Saver Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was my first time using a drop off location There was two keys in my box for different trucks and I didn't have the dolly for the rental. I had to rent a dolly at another location BTW...I need to be refunded the charge for the dolly.
Terence MIt was a great experience
michael wKeep doing what they doing. Great
NORRIS NThe original pick up location on my contract was terrible. Note on the door to call, called the number several times finally answered said he would send link to upload information never sent it. Didnt answer for after repeated call that when I called and got the Davis st. Location it set me back by at least 4 hours and I was not a satisfied customer. That was the first time I ever experienced anything so incompetent in a business. I called the u haul number and got the davis st location so everything thing was ok. That tire and wheel location is a terrible representation of your business.
CLARKTON HThis location lied an said I dropped the car off after hours a whole day later then tried to charge me very unprofessional
jasmine tThe truck I rented had a broken windshield wiper which is a safety hazard. I'm glad it didn't rain.
Brad MTrucks check engine light is on, tighten gas cap notification remained on. Truck could use sanitation.. All in all it did what it needed to do.
Lance UAll Good....Thanks
MELVIN TNo one was there to assist with pick up, which made it complicated. There was a bag of trash left in the back of the UHaul when I opened it. There was no lock to the back of the truck. Parking break was broken upon pick up and unusable throughout rental.
Marlowe WHard to back out of, didn't have all my requested equipment
Gerard GRefund my money back, the truck was a death trap. When u step on brakes tye truck shuttered so hard it's like the body was coming off the frame. Then while driving a burnt smell came from under the hood as if rubber was burning or engine was dry and pistols are burning. It was dirty, the dolly was not hooked up to anything so it slid and made loud thumping noises as you drove. The main concern was the engine light on the burning smell and the fact when you stepped on brakes I was in fear of my life
Najeamia WI can't blame this location but getting a truck after having a reservation was difficult and caused lots of phone calls etc. This location had one thankfully, when I arrived nobody was there so I had to call and speak to the gal who was very nice. No cover there so thankfully it was not raining! The truck was a bit dirty, never swept and food trash in the front. Unfortunately they, like all the other locations, had no dollies or blankets which now required me to buy blankets and a dolly myself. Then I have to give them away as I was a 1 way traveler and flew home. Cost me another $100+
JEFFREY THorrible customer care at the Davies location
Tracie HTerrible experience. I was overcharged and never given my refund for the overage. All communication was done via cell phone and text because the employee wasn’t in the office all day. Picked the truck up and there was no gas. The truck was raggedy. Terrible service and I would like to be compensated for the inconvenience and the extra money that I spent.
IVAN STruck was dirty. Dolly wasn’t left on truck and I paid for one. Office was closed so I couldn’t get one. Lady who answered said she would be back at 11 my reservation was at 8:30. Hindered my moving process & the lady never came so I had to go to another store to buy another dolly.
Felita JKeep up with the great customer service. The young lady was very patient with me and it was easy peasy getting the keys to the truck
Katrina CTruck had a check engine light on. The original truck I ordered wasn’t there like it was supposed to be. Delayed my pick up by more than an hour. Truck tank was pretty much empty. Over not a good experience and I’ve rented uhual trucks for years. Worst experience to date.
destinee tThe truck was full of trash and when I contacted rental site they were rude and no accommodating left me stranded and I had to make other arrangements to get my things moved.
Thomas CI reserved a 10 ft truck for $19.99, but when I got there the employee told me that it wasn’t working and I had 2 choices. One to go on UHall website to find another 10ft truck somewhere else, or pay for a 15 ft truck. I didn’t think it was fair to pay for a bigger truck but I certainly didn’t have time to go searching for a 10ft as I had a scheduled time to move into my apartment. So I was forced to pay 29.99 as the employee said she could not change the pricing in the computer! Ugh. Also very sketchy area.
Karen MBe available to answer phone calls and if someone does leave a voice mail message there should be an immediate response, not 30 minutes later, especially if you are open for business .
JoAnn WI would like to give thanks to Kenyun for her excellent customer service. She was very helpful and patient with me. Excellent attitude and professionalism. Thank you Kenyun for being you.
Carmen WThe lady was very helpful and professional
Niko GFirst of all I pull up to the location and I start doing the checkout process I didn’t get the link to check out the car until 30 minutes after I was done I had to take a video and just left because the customer care representative on the phone kept telling me she sending it but I never got it until after I just got fed up and left the truck then I have the dolly in it even though I purchase a dolly the gas tank only had 116 miles to E.
Danielle Bthe location was closed. I never moved a truck from this location , and these sorry bastards are trying to charge me for service I never received.
Quinton TThe customer service rep was extremely patient kind and helpful
Sylvester BI reserved a U-Haul that had clothes in it, trash in it and no dolly. The gas light was also on. I reserved the U-Haul on December 24th and they charged my card in February. TOTALLY UNPROFESSIONAL. My neighbor leant us his dolly to be able to move because it was not supplied in moving 3-4 bedroom apartment. I actually want a refund for the inconvenience.
Chantaye MWhen I arrived there was a trailer on truck I had to literally take off a trailer luckily I wasn’t by myself otherwise I’m sure I wouldn’t have left with the Uhaul . I was charged 59.95 for a 29.95 truck because I went over 40 min of my time and I wasn’t aware.
Brionna LDrop off location was different frm paperwork to app. I had to call to confirm drop off location after I was already @ intended location.
Thomas FNothing every thing went very well the Lady that was there was very nice and help me out
CLAUDE MThe storage place was closed and I am still missing my items that are in the truck.
Christopher BThis location was wonderful, but my reservations kept getting updated to certain locations that did not have any trucks available even though it was confirmed. My day was very frustrated, but thanks to this location, it ended well. Even though it was time consuming and frustrating, I actually loved how detailed and verification process.
Carolyn BThe manger is an amazing person.
MIRANDA LService was excellent
Regina ANo dolly I was still charged for using also ending payment was charged more for equipment that I did not use and was never on the truck I only moved clothes in bags from one apartment to another I return the uhaul 6 hours earlier and only drove 6 miles gas tank was full and pads never removed i don’t understand the extra charges
William MEasy pick up, GREAT and INVITING CUSTOMER SERVICE that made it a smooth transaction!
Katia WNothing..great experience..thanks
Adam SThe customer service at this location was amazing! I will use this location again.
Crystal TDropped off truck Sunday night and they didn’t process it until Wednesday, charging an extra day for the rental.
Lamar BSpent an hour trying to locate the key to the truck with u haul customer service. The truck was dirty, the requested equipment was not on the truck but was charged for it. Wasn't a good look for me to return
LaTiea WThe only issue I had was when I placed my reservation online and denied the $14.99 Insurance and still was charged for it later in the store.
Aquavia MMake sure to rent safe and working vehicles.
Ashona HMonte has great and friendly customer service made sure we were set before we left and made us comfortable to come back .
Damasia PI will not be going to this location again. He keeps emailing me a contract and not a receipt. I have been charged $98 but cannot view a receipt, he keeps telling me that he can't pull up my receipt or he dont know why it's not coming to my email
AMEENAH HIf you’re going to change the location of someone’s rental you need to update their available time
robert sNothing at all ...great job excellent customer service
TIFFANY MIt took too long to go through the mobile return process, 1 way wanted me to sign up for the app which was disaster, then finally got the right access after an hour.
Robert BIt was a simple move on keep doing a great job
LASHUNDA WMonte was excellent
Theodore WCustomer service was excellent, but ypu need new ??.
sonya oY'all can't improve nothing cause i will never rent again..
Shonda HYou guys didn’t have my truck ready I had to go to a different location to pick the truck up in the truck was dirty
Jermaine MThe closing mechanism on the trailer door was more rusted and hard to use than most Uhaul trailers of this type I have rented. The person who rented me the trailer was very nice, but did not cross the chains when she hooked it up. I chose not to correct her but to redo it at home.
Staples HTiffani was excellent. She was courteous, expedient and extremely helpful.
Andre FProfessional & Courteous!
Melissa CVery nice staff.
Ashley BJulia was awesome! She helped me every step of the way.
Natalie S