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TAVON J
Customer Reviews for Easton Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Previous renter was a smoker, it stunk plus they had a dog, so there was hair everywhere. They spilled beverages on the cup holders, so they were sticky. Suggestion, charge ppl for smoking and the drop off/pickup location should have to at least vaccum it, as I gather they get some money for taking the vehicles at their location.
Mark Cinform them that there is NO ramp on smaller trucks
RICHARD BBeing up front with how Toll charges are paid traveling in the USA.
daniel wMake sure the gas tank is all the way full …. The truck could have been maintained better…. The back of the truck was dirty
Ronald WGreat service
Philip AExcellent service at this Uhaul location.
CHRIS DEasy drop off—completed in minutes!
Carol GThe gentleman who helped me with my rental was so kind and helpful. I'll definitely use this location again.
Enid MSome people are not really familiar with the app version and are "old school". It would be nice to have someone check the truck with the customer before and after the rental to avoid misunderstandings (such as the misunderstanding with the gas, which was resolved, but still annoying). Also, to make sure the inventory is up to date. We got the truck at the Sunoco station because the original place we reserved online didn't have the truck we reserved and they sent us to the other location. Other than that, everything else was really good.
Luis VNever received a reciept, have no idea what I was actually charged for before or after!
SHELBY HThe location did. Not close out the contract when I turned the vehicle in
Leah BDrop off was quick and easy. Entire process went very smoothly.
Jeff SNot sure
Mary PPerson at the counter seemed confused about us returning the uhaul. Didn’t ask us for any information or do anything to assist us besides take the keys. Glad I did the online return form just incase things were not properly taken care of by location staff.
Caroline HGreats service, excellent men running it.
joseph wClean the vehicle
DAVID CTell customers where exactly the drop box is to put their keys to return
Alan SOnly one truck, but I really liked the staff — very personable and helpful.
NEAL OTried to rent via mobile app. Rec'd message that my session 'expired'. Had to go inside for help, but only one cashier (?) to help all customers so had to wait for him to call a manager (?) who was able to complete my checkout although my contract showed the incorrect mileage. I sent a photo, but the mileage out was never fixed. I filed a complaint and an on-line rep said he fixed it, but it looks like he added miles due to an additional days rental, but unexplainedly is that the miles were never changed. I can only assume that what I was finally billed may be correct.
STEPHEN CThere was no Dropbox located at this site. The only available box required a code in order to drop the key which was not given. So I dropped the key with the store cashier.
Cynthia EThis was the dirtiest truck I have ever rented inside and out.
Marcus Bthey did not do a check of the truck when I dropped it off. They did not asked any questions like is it like you got it clean and is the gas gage the same as when you got it.
Robert VQuick polite and easy to do business with.
Daryl MAll of my information was in they made the process quick and easy and when I returned it they asked was everything fine if I ever need one again I will make sure I return to the same people and I will recommend them very highly
Angelia Bwas told the first truck I tried to rent had a ramp, found out when i got it to my location it did not. I went back and got a truck with a ramp, but it looks like i got charged one day for it anyway.
eric lFloor mat was dirty some sort of dried up liquid other than that was good
Lantz POutside rear drivers side tire looses air and needs to be fixed,
Robert DFaster pick up. Took 15 mins with everything loaded in system and ready to go. Seemed very slow.
William RClean the seats of dog hair. It would have been good to have a Transponder in the truck for tolls, and a truck manual.
marsha hRemind renter to open box and check equipment before driving away
Robert WTruck smelled like cat urine and had accouple of dash lights on and when I returned the truck they charged me an additional $30 even though I didn’t go over the miles I was charged.
Stephen KHard to find. It wasn’t at the address on the slup
Chris FThe process took forever and our drop off location was changed as well as time taken off of our return time.
Diona T