Tried to rent via mobile app. Rec'd message that my session 'expired'. Had to go inside for help, but only one cashier (?) to help all customers so had to wait for him to call a manager (?) who was able to complete my checkout although my contract showed the incorrect mileage. I sent a photo, but the mileage out was never fixed. I filed a complaint and an on-line rep said he fixed it, but it looks like he added miles due to an additional days rental, but unexplainedly is that the miles were never changed. I can only assume that what I was finally billed may be correct.
STEPHEN C.
Customer Reviews for Easton Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no Dropbox located at this site. The only available box required a code in order to drop the key which was not given. So I dropped the key with the store cashier.
Cynthia E.This was the dirtiest truck I have ever rented inside and out.
Marcus B.they did not do a check of the truck when I dropped it off. They did not asked any questions like is it like you got it clean and is the gas gage the same as when you got it.
Robert V.Quick polite and easy to do business with.
Daryl M.All of my information was in they made the process quick and easy and when I returned it they asked was everything fine if I ever need one again I will make sure I return to the same people and I will recommend them very highly
Angelia B.was told the first truck I tried to rent had a ramp, found out when i got it to my location it did not. I went back and got a truck with a ramp, but it looks like i got charged one day for it anyway.
eric L.Floor mat was dirty some sort of dried up liquid other than that was good
Lantz P.Outside rear drivers side tire looses air and needs to be fixed,
Robert D C.Faster pick up. Took 15 mins with everything loaded in system and ready to go. Seemed very slow.
William R.Clean the seats of dog hair. It would have been good to have a Transponder in the truck for tolls, and a truck manual.
marsha H.Remind renter to open box and check equipment before driving away
Robert W.Truck smelled like cat urine and had accouple of dash lights on and when I returned the truck they charged me an additional $30 even though I didn't go over the miles I was charged.
Stephen K.Hard to find. It wasn't at the address on the slup
Chris F.The process took forever and our drop off location was changed as well as time taken off of our return time.
Diona T.