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Mary J
Customer Reviews for Eastside Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! This location has the best service and staff I have ever encountered with Uhaul rentals over the years.
BRUCE AYou can actually put on your order page if a location doesn't have what is needed! You got me for an extra 2p miles at a higher rate, I would have gone a different route. I will be filing a complaint about this. Not to mention, you have the chappies utility dolly's on the planet!!! Will not use haul again!!!!!
MICHAEL TShane goes out of his way to make sure we have a good experience. Don't change a thing, doing an amazing job.
Jerry RExcellent customer service! Went out of their way to make the reservation work for me. I'd recommend them to anyone.
THOMAS CMy reservation was messed up and I was not allowd to pick up the truck I reserved 2 miles from my home & was forced to pick up a truck 15 miles away which cost more gas and milage fees. The truck only had 5/8 tank of gas, stated it had a low tire and maladjusted gas cap. I spent easily an hour and a half on the phone with Uhaul 2 days before I was supposed to pick up the truck. The time of the phone and picking up/returning the truck took a lot of my time during an already very packed work event and threw me off schedule. I booked my reservation 6 weeks in advance only to ve informed that Uhaul does not guarantee reservations. I've never heard of anything so ridiculous! Nor was I told of the policy when I reserved the truck. Frankly, I'll do my best to find other options the next time I rent and feel like I should at least get a partial refund. The gal at the place I picked up the truck was nice but why I received a truck not in pristine shape and without a full tank of gas when they had another one sitting there was annoying at best.
Teri HEasy peasy great customer service!
Torin DI was a little frustrated having a super sized uhaul store in Butte Mt but no car dollies. I had to drive 60 miles out of the way to rent a dolly in Stevensville. My gripe is having to pay for 2 days when I only needed one. The documentation does seem excessive. Otherwise everything was great.
Larry WGreat customer service it was available when needed. Thank you
george sThe woman at the counter seemed confused, and kept telling us we had to pay upfront when we already had credit card on file. She did not know her job.
Jakob GDrop off was very easy. All charges were explained and reasonable.
Cecil HEasy check in.
LORI PI rarely give the highest score. This one earned it. Clean, efficient, polite and I was in and out with both rental and return.
Stacey DGreat experience. This is my go to location for when I need an Uhual.
Jerry RVery friendly and knowledgeable staff!
Ramey SNo improvements needed. Your staff is friendly, courteous and knowledgeable. I always get great service here. Thank you
Denice RGreat customer service
RODERICK DSuper nice guy and very helpful.
Heather HGavin was nice, professional and always had our backs. Thanks for making a stressful time more pleasant.
Jordan EThis facility needs cleaned up it's very dilapidated owners need to put some money in the street value of this property to show a true clean representation of U-Haul
john mFacility and staff were great. Always nice dealing with locally owned businesses. Truck was fine other than steering wheel being crooked and the obligatory 500 year old wipers for smearing the windshield so you can’t see until the wind dries it off. Sure would be nice to drive a rental one day with serviceable windshield wipers. Just saying.
Darren GGreat customer service.
Brianna NThe location and personal on site were extremely thorough, professional and helpful. The location was an hour south of where we were moving from but the experience of customer service there was top notch. At first glance the equipment seemed to be clean and well maintained. We did however experience issues with the trucks performance during our trip. I have opened a claim with customer service pertaining to this matter but in no way do I believe this location has anything to do with that. I believe that would be a fleet responsibility and not so much the responsibility of this rental location.
ben rExcellent communication with all persons involved with U-Haul acquiring and returning equipment was easy highly recommend U-Haul.
David BVery helpful and good folks!
Jay WAmazing service, customer focused, professional and affordable. Highly recommend
Elio CEasy drop off
Jon PThis is my "go-to" place for U-Haul rental - convenient, reliable and great service.
Paul RI enjoyed visiting with the employee and he was very friendly and helpful...
Kenneth GBoth locations were very good, helpful and prompt with their service
John GGavin did an excellent job helping us when we started in Montana and the drop off location made it very easy. We are most satisfied!!!
Phillip DSuper Helpful, professional, and wasted no time helping me. Would recommend!
Ross BVery friendly and easy to get rentals from
Amy GEverything works good
JOHN HGavin is awesome he was very helpful!!!
Gayelyn PFriendly and knowledgeable staff.
Jerry RThank you Gavin for taking care of what we needed. Will be using you for all our Uhual needs.
Julia CDon't change anything. This location has great hours and selection, and the owner is meticulously customer-oriented. Now I know why our son recommended them.
Paul RCar Hauler - the tie-down latches were rusty and almost impossible to operate. A little WD 40 please.
Patrick HEverything was great and the location was perfect.
James HAll was handled quickly with super friendly staff. If I ever move again, this is where I will go.
Linda PJulia was very nice & accommodating. I also talked on the phone with Jenny & she was very organized & super helpful. Since we were driving over 2500 miles she made sure the best vehicle would be ready at the Stevensville location for me. Great job all around!!
APRIL PExcellent customer service.
Richard LThis is one of the best U-Haul stores I have ever visited. Very friendly and respectful owners. Don’t look anywhere else if you need to rent a truck in Stevensville!
John RI can't think of anything to improve the experience for the next customer. On the comment side, a few months ago I rented a panel van from a competitor. The vehicle was not in good condition, was not clean, and the pickup and drop off experience was horrible. The experience (specific to this location) was fantastic. Not only the condition of the truck (which was excellent) but the staff was very friendly and helpful.
Bruce FService was and is always slow. Phone line to U-haul desk connection is too slow Equipment not clean and not well maintained. They are building up rental truck and trailer stock - this is hood. I might suggest this location to a friend if rental service time improves.
RANDY Lnothing
MARK BFantastic people and fantastic service! Don’t change a thing!
MIKE RMy whole experience with U-Haul was great. The trailers and Truck performed beautifully. The staff at both ends of our journey were very professional and helpful.
Todd PIt was a great experience and i will use them again
Virgil SAll is well
Robert REverything was great. Customer service was awesome.
Denise HPicking up was a nightmare. Not all of it was on the uhaul place, however, the 2 gentlemen that helped us originally did not grab all of the info needed from me up front and made the whole situation even more frustrating. When the woman jumped in, she over complicated it by talking down to me. Nobody explained the situation well and it was frustrating. On top of the lug nuts in the trailer were loose and the right light (brakes and blinker) didn’t work. Thankfully my dad caught the lugs nuts and tightened them.
Mariah MThe customer service team is very helpful and very professional thank you 😊
Nate RThe lady here scolded me for not immediately pulling over and calling roadside assistance when the check engine light came on. I told her i thought it would have been more unsafe trying to move everything from one truck to another on the side of the road. Her response was that I would have no stuff to move if the truck had burst into flames. At least i told her the light came on…
Karisa VThis place doesn’t even look like an operating business but the person was helpful enough.
Jason RGreat all around experience.
Michael RJulia was amazing in assisting us and making the Uhaul drop off so easy and quick. Her location was spotless and we didn't have any delays.
Gary C