Fantastic people and fantastic service! Don't change a thing!MIKE R.
Customer Reviews for Eastside Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My whole experience with U-Haul was great. The trailers and Truck performed beautifully. The staff at both ends of our journey were very professional and helpful.Todd P.
It was a great experience and i will use them againVirgil S.
All is wellRobert R.
Customer did not leave a comment.Leandra F.
Everything was great. Customer service was awesome.Denise H.
Customer did not leave a comment.Cathy E.
Picking up was a nightmare. Not all of it was on the uhaul place, however, the 2 gentlemen that helped us originally did not grab all of the info needed from me up front and made the whole situation even more frustrating. When the woman jumped in, she over complicated it by talking down to me. Nobody explained the situation well and it was frustrating. On top of the lug nuts in the trailer were loose and the right light (brakes and blinker) didn't work. Thankfully my dad caught the lugs nuts and tightened them.Mariah M.
The customer service team is very helpful and very professional thank you 😊Nate R.
The lady here scolded me for not immediately pulling over and calling roadside assistance when the check engine light came on. I told her i thought it would have been more unsafe trying to move everything from one truck to another on the side of the road. Her response was that I would have no stuff to move if the truck had burst into flames. At least i told her the light came onâ€¦Karisa V.
Customer did not leave a comment.Ted H.
Customer did not leave a comment.Lorene C.
This place doesn't even look like an operating business but the person was helpful enough.Jason R.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Jessica M.
Great all around experience.Michael R.
Julia was amazing in assisting us and making the Uhaul drop off so easy and quick. Her location was spotless and we didn't have any delays.Gary C.
Customer did not leave a comment.William H.
Customer did not leave a comment.Steve B.
Very helpful friendly staffKeith J.
Customer did not leave a comment.Jon J.
Customer did not leave a comment.Darrell S.
Customer did not leave a comment.Joseph C.
We have rented from here twice. Fast, friendly, helpful customer service.Jason A.
Customer did not leave a comment.Sandra M.
Customer did not leave a comment.Brady B.
Customer did not leave a comment.Ed S.
This U-Haul dealer is truly awesome!! Very helpful throughout the whole process. Went above & beyond to help us save $ yet accomplish what we needed to get done. I highly recommend them to anyone needing moving equipment & supplies!Wayne H.
Customer did not leave a comment.JASON G.
The woman was very friendly and even called the day before just to confirm that i was dropping off the truck the next dayJoseph C.
Customer did not leave a comment.Abigail E.
Staff are friendly and knowledgeable. Wilalbert t M.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Jeff H.
This dealer was very helpful with everything that I needed. You can tell he is genuinely a very kind person. Thank You!Michael B.
No signage to direct you where your going, ice build up and unsafe, poor customer service, idiotic policy to have to wash a car dolly before I return it, how do I wash a trailer then pull it down a slushy Montana road to return it and have it show up clean? Pick it up and put it in the bed of my truck.Tobias W.
Customer did not leave a comment.Melanie T.
Excellent staff, great equipment. Great experience.Hendrik I.
Customer did not leave a comment.DEAN C.
The location itself was great, and the employees were very friendly. We are just disappointed that we had to drive so far to pick up our truck, despite our local branch having many many trucks in its lot.Collin W.
Customer did not leave a comment.Samuel T.
It was all good.Albert T M.
Customer did not leave a comment.Kenneth A.
Personalized, friendly service is the norm at this store!Mike N.
Customer did not leave a comment.James A.
Friendly, efficient service. They had the right equipment for the right price.Mike N.
The person that rented me trailer was very professional and very nice, no negative comments or recomendations.william W.
The lady was not overly helpful.Edward B.
Customer did not leave a comment.Sophia D.
Customer did not leave a comment.tomas M.
Customer did not leave a comment.April U.
Could not have had better service.KIM A.
Customer did not leave a comment.Kate T.
Customer did not leave a comment.Raymond S.
Customer did not leave a comment.Jason A.
Customer did not leave a comment.Nick U.
Customer did not leave a comment.John B.
Customer did not leave a comment.James B.
Customer did not leave a comment.Ashley B.
Customer did not leave a comment.ERIKA G.
Customer did not leave a comment.Carole D.
Nothing they were wonderful.dominique S.
NOTHING!!!! GREAT Customer service!!!!Zana W.
Excellent folks to deal with, will definitely be using them in the future.Russell A.
Customer did not leave a comment.Thomas V.
Customer did not leave a comment.Blake H.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Carole D.
SHORTEN WAITING TIMEFred C.
No commentThomas S.
I really appreciated that the last place I rented from did a full walk around and made sure the lights and mirrors were good to go just for piece of mind.Corey L.
The store @ the staff are a bit sketchy. I had to wait too long to check the trailer out (entering / scanning drivers license, getting my info. Entered into the system, need a better trained staff) I am a patient guy - and the wait was ridiculous- checking the trailer out @ then returning it. Uhaul wants to do less during the check in / check out process and is laying more steps / processes into the customers lap. It doesn't work that way. We have rented trucks and multiple trailers in the last 3 months so we have a good idea just how things are done.RANDY LEROY G.
Nothing at all. The staff is very very friendly and went out of their way to accommodate me. Super awesome experience !!!KEITH S.
I guess I'm used to regular U-Haul locations rather than part time dealerssawyer E.
I was charged $15.00 more than originally quoted from the Bozeman Uhaul dealer for dropping at the Eastside Hwy location, even though that is where I was told to drop. They said it exceeded mileage, we did'nt do any extra driving. Another giant corporation taking every opportunity to siphon a few extra bucks from people in a pinch. Apparently the agreed upon price of $238.00 for a small box truck to go 230 miles wasn't enough. Learning experience I enjoy telling friends about. Because, what good are negative experiences if you can't share and compare with your friends?michael B.
Great customer service, very friendly and helpful!Arthur W.
I would like someone to review my order and the fact that we placed an order initially and the location (Uptown) got changed due to availability of a truck and we picked up at Eastside. However the price went up for the same truck I initially reserved. Can you refund me the original price quoted? Thank youMorris H.
They charged my $12 more than my quote for a "safe travel" fee. It's the first time I have ever been charged such a fee. The lady was very very rude.Mary R.
Customer did not leave a comment.KENNETH P.
Customer did not leave a comment.Denice W.
This was not my reserved location, it was 30 miles away and I was not informed of the location change until the day before. No fault of the pickup location; however, there was no compensation nor much of an apology from U-Haul.MICHAEL CARL O.
Customer did not leave a comment.WILMA G.
After Uhaul rented out the truck I had reserved 3 weeks earlier I was told I would have to drive an additional 60 miles each way to this location. After arriving the lady who helped asked me to speak slower because she had fallen and couldn't understand. It was difficult to say the leastMICHAEL H.
Customer did not leave a comment.abdal A.
Over chargeBRUCE K.
Customer did not leave a comment.Kenneth G.
Customer did not leave a comment.Joel H.
The only thing I have to say about this location is that they are out of the way.Will H.
I need you to resend a new copy of my receiptAnn E.
Customer did not leave a comment.John K.
We had a very good experience with this location and will be using their rentals again as needed!!PHILLIP H.
Customer did not leave a comment.Joel K.
Customer did not leave a comment.glenn F.
For some reason, your website would not let me re-rent an auto transport on two occasions. Showed auto transport not available and only showed tow dolly available even though they had at least 3 transports available. Had to reserve by phone. Otherwise, excellent location.Todd A.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Kelly S.
Customer did not leave a comment.Todd A.
Customer did not leave a comment.Todd A.
Customer did not leave a comment.Kaeleen B.
Customer did not leave a comment.WINSTON F.