The gentleman was very knowledgeable and helpful getting everything lined out so I could be on my way. I can't think of anything that he needed to do, that he didn't do. He was very kind and if I am in need again for a U Haul product or service, he is the gentleman I will contact.
BEVERLY A
Customer Reviews for Eastside Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hire competent employees !!!!
Milenko JCall customers on the phone for their survey thoughts. . It’s much more personable and meaningful by far. It should be all about customer service.
RANDY LThe store operator Shane , made my experience a positive one. Will recommend and do business again.
Brian RVery nice guy. I don’t know where to start. He represents Uhaul like some should. Give him a raise.
Robbie ODue to NO fault of the representative, it took a long time to get the rental completed. The web page was crashed and there was nothing they could do. We did manage to work around it and I was able to get what I needed done. Would absolutely use them again.
Robert WThe Stevensville address is misleading as it is nearer to Victor than Stevensville.
Randall BGreat experience. Weather was rolling in and the team got me hooked up and on my way safely and efficiently. Great communication!
ROBERT TNothing great service!
Frank TI originally booked the U-Haul for a different location and when I used to work in the U-Haul business, I would go get my U-Haul’s so that I had them for the customer customer service it’s called. They made me change locations that wasn’t the location. I preferred so tell your dealers to stop being so lazy and go get the truck or the trailer for the customer. It’s a customer service thing. The country store we picked it up was excellent, but it was out-of-the-way and wasn’t my first choice.
Cory SThese guys do great and are very close to my storage unit & home. They even bought back the extra boxes I didn't use! Highly recommend.
ERIC MLousy customer service. Front clerk has non-existent customer service skills. Back clerk lacks comprehension skills and takes FOREVER. Prints stuff WAY TOO SMALL and expects me to be able to read it?! One of the two worst service-related Uhauls I've ever had. I'll never go back to this place!
Mike MWe purchased the ins. Coverage for getting stuck & were shocked to find out you wanted to charge us $450 !!! to get pulled out because our driveway was 100+ feet from pavement. Your insurance is absolutely useless.
Donald BThey were nice. Truck was dirty and broke down twice on my. Bought charger for phone that did not work.
chesley wGreat place to rent from. I’ve rented here several times and every time has been excellent., Friendly, professional, helpful, good equipment.
Michael REquipment and service was fantastic, it’s not likely to get such good service these days, it’s a little far from my phone but because they are so professional and clear I would pick them again
Ava BEverything was great.
Kat BNothing! This location has the best service and staff I have ever encountered with Uhaul rentals over the years.
BRUCE AYou can actually put on your order page if a location doesn't have what is needed! You got me for an extra 2p miles at a higher rate, I would have gone a different route. I will be filing a complaint about this. Not to mention, you have the chappies utility dolly's on the planet!!! Will not use haul again!!!!!
MICHAEL TShane goes out of his way to make sure we have a good experience. Don't change a thing, doing an amazing job.
Jerry RExcellent customer service! Went out of their way to make the reservation work for me. I'd recommend them to anyone.
THOMAS CMy reservation was messed up and I was not allowd to pick up the truck I reserved 2 miles from my home & was forced to pick up a truck 15 miles away which cost more gas and milage fees. The truck only had 5/8 tank of gas, stated it had a low tire and maladjusted gas cap. I spent easily an hour and a half on the phone with Uhaul 2 days before I was supposed to pick up the truck. The time of the phone and picking up/returning the truck took a lot of my time during an already very packed work event and threw me off schedule. I booked my reservation 6 weeks in advance only to ve informed that Uhaul does not guarantee reservations. I've never heard of anything so ridiculous! Nor was I told of the policy when I reserved the truck. Frankly, I'll do my best to find other options the next time I rent and feel like I should at least get a partial refund. The gal at the place I picked up the truck was nice but why I received a truck not in pristine shape and without a full tank of gas when they had another one sitting there was annoying at best.
Teri HEasy peasy great customer service!
Torin DI was a little frustrated having a super sized uhaul store in Butte Mt but no car dollies. I had to drive 60 miles out of the way to rent a dolly in Stevensville. My gripe is having to pay for 2 days when I only needed one. The documentation does seem excessive. Otherwise everything was great.
Larry WGreat customer service it was available when needed. Thank you
george sThe woman at the counter seemed confused, and kept telling us we had to pay upfront when we already had credit card on file. She did not know her job.
Jakob GDrop off was very easy. All charges were explained and reasonable.
Cecil HEasy check in.
LORI PI rarely give the highest score. This one earned it. Clean, efficient, polite and I was in and out with both rental and return.
Stacey DGreat experience. This is my go to location for when I need an Uhual.
Jerry RVery friendly and knowledgeable staff!
Ramey SNo improvements needed. Your staff is friendly, courteous and knowledgeable. I always get great service here. Thank you
Denice RGreat customer service
RODERICK DSuper nice guy and very helpful.
Heather HGavin was nice, professional and always had our backs. Thanks for making a stressful time more pleasant.
Jordan EThis facility needs cleaned up it's very dilapidated owners need to put some money in the street value of this property to show a true clean representation of U-Haul
john mFacility and staff were great. Always nice dealing with locally owned businesses. Truck was fine other than steering wheel being crooked and the obligatory 500 year old wipers for smearing the windshield so you can’t see until the wind dries it off. Sure would be nice to drive a rental one day with serviceable windshield wipers. Just saying.
Darren GGreat customer service.
Brianna NThe location and personal on site were extremely thorough, professional and helpful. The location was an hour south of where we were moving from but the experience of customer service there was top notch. At first glance the equipment seemed to be clean and well maintained. We did however experience issues with the trucks performance during our trip. I have opened a claim with customer service pertaining to this matter but in no way do I believe this location has anything to do with that. I believe that would be a fleet responsibility and not so much the responsibility of this rental location.
ben rExcellent communication with all persons involved with U-Haul acquiring and returning equipment was easy highly recommend U-Haul.
David BVery helpful and good folks!
Jay WAmazing service, customer focused, professional and affordable. Highly recommend
Elio CEasy drop off
Jon PThis is my "go-to" place for U-Haul rental - convenient, reliable and great service.
Paul RI enjoyed visiting with the employee and he was very friendly and helpful...
Kenneth GBoth locations were very good, helpful and prompt with their service
John GGavin did an excellent job helping us when we started in Montana and the drop off location made it very easy. We are most satisfied!!!
Phillip DSuper Helpful, professional, and wasted no time helping me. Would recommend!
Ross BVery friendly and easy to get rentals from
Amy GEverything works good
JOHN HGavin is awesome he was very helpful!!!
Gayelyn PFriendly and knowledgeable staff.
Jerry RThank you Gavin for taking care of what we needed. Will be using you for all our Uhual needs.
Julia CDon't change anything. This location has great hours and selection, and the owner is meticulously customer-oriented. Now I know why our son recommended them.
Paul RCar Hauler - the tie-down latches were rusty and almost impossible to operate. A little WD 40 please.
Patrick HEverything was great and the location was perfect.
James HAll was handled quickly with super friendly staff. If I ever move again, this is where I will go.
Linda PJulia was very nice & accommodating. I also talked on the phone with Jenny & she was very organized & super helpful. Since we were driving over 2500 miles she made sure the best vehicle would be ready at the Stevensville location for me. Great job all around!!
APRIL PExcellent customer service.
Richard L