Customer Reviews for Eastside Country Store
(U-Haul Neighborhood Dealer)

101 reviews

2693 Eastside Hwy   Stevensville, MT 59870

(406) 625-3020

Location Hours

  • Mon-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(406) 625-3020

2693 Eastside Hwy
Stevensville, MT 59870

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 7 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I guess I'm used to regular U-Haul locations rather than part time dealers

sawyer E. 
Rating:
5.0

I was charged $15.00 more than originally quoted from the Bozeman Uhaul dealer for dropping at the Eastside Hwy location, even though that is where I was told to drop. They said it exceeded mileage, we did'nt do any extra driving. Another giant corporation taking every opportunity to siphon a few extra bucks from people in a pinch. Apparently the agreed upon price of $238.00 for a small box truck to go 230 miles wasn't enough. Learning experience I enjoy telling friends about. Because, what good are negative experiences if you can't share and compare with your friends?

michael B. 
Rating:
5.0

Great customer service, very friendly and helpful!

Arthur W. 
Rating:
4.0

I would like someone to review my order and the fact that we placed an order initially and the location (Uptown) got changed due to availability of a truck and we picked up at Eastside. However the price went up for the same truck I initially reserved. Can you refund me the original price quoted? Thank you

Morris H. 
Rating:
3.0

They charged my $12 more than my quote for a "safe travel" fee. It's the first time I have ever been charged such a fee. The lady was very very rude.

Mary R. 
Rating:
4.0

Customer did not leave a comment.

KENNETH P. 
Rating:
4.0

Customer did not leave a comment.

Denice W. 
Rating:
4.0

This was not my reserved location, it was 30 miles away and I was not informed of the location change until the day before. No fault of the pickup location; however, there was no compensation nor much of an apology from U-Haul.

MICHAEL CARL O. 
Rating:
4.0

Customer did not leave a comment.

WILMA G. 
Rating:
1.0

After Uhaul rented out the truck I had reserved 3 weeks earlier I was told I would have to drive an additional 60 miles each way to this location. After arriving the lady who helped asked me to speak slower because she had fallen and couldn't understand. It was difficult to say the least

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

abdal A. 
Rating:
5.0

Over charge

BRUCE K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
4.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

The only thing I have to say about this location is that they are out of the way.

Will H. 
Rating:
3.0

I need you to resend a new copy of my receipt

Ann E. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

We had a very good experience with this location and will be using their rentals again as needed!!

PHILLIP H. 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
5.0

Customer did not leave a comment.

glenn F. 
Rating:
4.0

For some reason, your website would not let me re-rent an auto transport on two occasions. Showed auto transport not available and only showed tow dolly available even though they had at least 3 transports available. Had to reserve by phone. Otherwise, excellent location.

Todd A. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
4.0

Customer did not leave a comment.

Todd A. 
Rating:
4.0

Customer did not leave a comment.

Todd A. 
Rating:
5.0

Customer did not leave a comment.

Kaeleen B. 
Rating:
5.0

Customer did not leave a comment.

WINSTON F. 
Rating:
5.0

Checking out took a very long time. It's no fault of the staff, I understand, but 45 minutes to return a fleet vehicle was painful. The staff were amazing. Thanks!

Patrick S. 
Rating:
5.0

Great equipment and service

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

Gordon P. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
3.0

Customer did not leave a comment.

Lesley G. 
Rating:
5.0

Customer did not leave a comment.

John Scott G. 
Rating:
5.0

Everything went so smoothly— I was very impressed. Thank you, Aaron, for the great service!

Maria C. 
Rating:
4.0

Vehicle had many, many scratches and dent. Vehicle would not take fuel. Average fill up took 10-15 minutes. Pump handles at all fuel stops shut off many, many times. Had to trickle gas into the unit, very bad!

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Cody K. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn R. 
Rating:
5.0

Customer did not leave a comment.

Irma T. 
Rating:
5.0

Customer did not leave a comment.

MYLA FAY Y. 
Rating:
1.0

Kevin your customer service representative was horrible and eventually hung up the phone on me when I called about an issue I had. He should be fired immediately for disrespecting a customer like he did. I will never use U-haul ever again and will always tell people to use Budget or Enterprise instead.

Mathew O. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

SAMIRA R. 
Rating:
3.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

LeRoy P. 
Rating:
3.0

Equipment needs better bearing for ease of use.

Waddie S. 
Rating:
1.0

We brought it here to drop off and they had no idea we were dropping it off here. We were told to turn around and go back to another town to take it to return it. Not happy!

Mark W. 
Rating:
4.0

The truck's steering needs maintenance. I drive a 28 ft. motorhome and I rented a 26ft. truck. I can tell you that the steering was scary! When you have to turn the wheel 1/4 turn and more to the left just to go straight something isn't right

Susan T. 
Rating:
3.0

Customer did not leave a comment.

Timothy C. 
Rating:
4.0

No improvement needed. My clerk and my experience were the best I've ever had at any u-haul rental facility.

Denice W. 
Rating:
4.0

Very helpful people, and easy to find!

GLEN M. 
Rating:
5.0

Customer did not leave a comment.

Albert B. 
Rating:
4.0

Fast and attentive although a ways off our track. Thanks.

Robert B. 
Rating:
5.0

I came back 2 hours over into the next day so they charged me for the full day. I am going to write a review and I will make anyone from Montana think twice before renting a U-Haul. It won't be good.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Travis J. 
Rating:
5.0

Good experience, everything went smoothly.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Laird W. 
Rating:
4.0

Customer did not leave a comment.

Stanislaw H. 
Rating:
5.0

Very helpful and accommodating- I'll be back!

William P. 
Rating:
5.0

Everything was quick and we'll orchestrated. Great job!

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Alison L. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

No improvement needed..it was flawless..

Gracene L. 
Rating:
5.0

Shaun and Aaron took great care of me. They were very helpful with the changes I had with my reservation and accommodated my needs. Thank you!

Roy C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
2.0

Just did not get good vibes. They kept going over things like how to load the trailer & not to drive over 55 despite me repeatedly saying I was experienced in using uhaul trailers.

Casey D. 
Rating:
5.0

The people that helped us at this location for very friendly clean and neat they had lots of trucks to use and dollies and a few autotransportes I would highly recommend this place if you are in that area

CHRISTOPHER B. 
Rating:
3.0

Customer did not leave a comment.

Howard Y. 
Rating:
5.0

Nothing. Excellent

David R. 
Rating:
5.0

Friendly and convenient atmosphere.

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

TERI LYNN Y. 
Rating:
3.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

The owners were great to deal with and very professional and polite. Thanks.

Lance C. 
Rating:
5.0

Customer did not leave a comment.

Francie B. 
Rating:
5.0

Customer did not leave a comment.

Penelope J. 
Rating:
5.0

Customer did not leave a comment.

chris G. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
2.0

I left 2 messages with the owners, 1 to let them know that there were rock chips in the windshield and 1 to let them know we'd be bringing the uhaul in a day late. The lady called me the next day wondering why I didn't have it back yet and when I told her I left a message she said she can't receive voicemails so I told her about the rock chips and that I would have the uhaul back the next day. When my husband went to return the uhaul she was going to charge him for the rock chips until she realized we paid for the insurance when I told her the rock chips were there when we pulled out of the parking lot. It all turned out fine but not great service.

Tanna T. 
Rating:
5.0

Nothing at all. Service and equipment were top notch.

David G. 
Rating:
3.0

Customer did not leave a comment.

Stanislaw H. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Kristina L. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

Kenny J. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Roger L. 
Rating:
5.0

Customer did not leave a comment.

Julia C. 
Rating:
5.0

Customer did not leave a comment.

Brent R. 
Rating:
4.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Shonna H. 
Rating:
2.0

Customer did not leave a comment.

John M. 
Rating:
3.0

When UHaul changes the reserved location on the customer and it results in even more miles the customer has to drive, UHaul should voluntarily credit the customer for the additional miles instead of the customer having to make phone calls and take additional lengthy time at the UHaul location to figure this out. This creates a horrible customer experience.

Dana D. 
Rating:
5.0

Customer did not leave a comment.

Aris C. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Great service, very informative. Local store with wonderful staff. Would highly recommend.

Patsy D. 
Rating:
4.0

Printing documents to sign wasn't working correctly.

Stacie C. 
No reviews have been submitted for this location.

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