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VIOLETA C
Customer Reviews for Eastside Mail N Biz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It’s was a good experience.
DAMON CHave more one way options
JOEL BI have no comments about this facility. However, I do about the previous facility that was going to rent it to me. The gentleman was rude and not helpful when he called to tell me that the Uhaul I had reserved wasn't going to be there on time. He even told me no one in the area had a u-haul for reservation, however, this EZ Mail N Biz had one.
ANDRES MThe person that worked there did a fine job getting the trailer ready and put it on the hitch efficiently. She knew what she was doing and had all the equipment needed. The trailer was in ok shape…. It tracked behind our vehicle well both full and empty. The person that worked there also took the trailer off the hitch just fine. Thank her for her good service
PERRY BOffer repeat customers a friendly discount.
PHILIP OFast and great service, I appreciate the lady who helped me with the process, it all went very smoothly I thank you so much !!
VANESSA BIt was easy and convenient.
LORI RU—Haul app for pictures did not work for me on my phone. The agent kepted pushing (mentioning) insurance for my 6 mile run and 3 hour mission. That’s all.
GABRIEL AGreat customer service provided by the staff, especially the young man that assisted me directly.
ELIZABETH PThe equipment was clean but the location was a bit difficult to work with. It needs more light to locate the key box and the return box is in the front of the building, different from pick up
AMBER TI was taken care of in minutes. The staff was very pleasant and the equipment was excellent . Thank you so much for making it easy to use. I would definitely use again.
DAVID GTruck had an empty gas tank, which was kinda an inconvenience but other than that they took very well care of me.
Anthony rUsing only text messages to send your Driver License and to verify the equipment license plate and condition needs to change. Email and pen and paper should be an option as well since not everyone has a smart phone. I checked the equipment out at 0945 and did not receive the text messages until 1400. The location had to use their cell phone to take a picture of my Drivers License and I had to take a video of the license plate and trailer condition.
KRISTA MThank so much for u service u guys are plus
DUMAN AThe truck drove poorly and had issues shifting gears (from drive to park etc.). The women who did the rental was rude and seemed she could care less about helping me. I would not recommend this site to a friend.
LUEVNIA WVery friendly and knowledgeable people Thanks Quick and easy
JOSEPH KVery bad place they cricket stuff. then they charge you for gas. It wasn’t in the truck. And very rude customer service. Both females are doing fragile stuff.
Cesar NTalk about full service, I didn't have to do anything but produce my ID and a credit card. I'm going to be using this location for my next rental.
PHILIP OLove the check in and out, fast and so easy. Will use again.
JEANNE QCustomer service was amazing, I had to call and extend the hours of my rental and they were very friendly and helpful.
MONICA EThere is nothing to improve, only more light in the parking lot.
LOURDES AGREAT CUSTOMER SERVICE AND FAST SERVICE!
GREGORIO EKeep your prices low , Very helpful Staff and awesome loaciton, You go Uhaul !!
bridgett wDon't park the trucks next to each other so close making it impossible to move
Mark SHello I think it would be nice to offer if a person needs any equipment for moving there was a time when it came with it without asking even if you don’t put it in you can still offer………
DON WPick up and drop off are in the back of the store front of a strip mall. Nothing identifies the back door for drop off. Perhaps a small sign could help.
Wayne GService was timely and skillful. The only negative comment is that the app was not easy to use. Uploading photos of the truck was difficult and I finally gave up. I think it was a connectivity issue.
James HThe parson who helped me was very helpful.
DAWN REasy to call and rent. Always answers and is always helpful. Thank you.
JULIO ZThe owner of Mail Box Biz, where I rented my U-Haul trailer she is always so nice and polite. I just love that place every time I need anything I go there.
RENA GBad customer service
MARY HWe had a little issue loggin to drop off uhaul after we were done moving. We did finally manage to log in but was confused to do drop off. Website should have one simple drop off page dedicated to it and once clicked in should have a confirmation number. I wasn’t sure if I did it right ( I had a check in time which was 1:30pm, drop off was scheduled for 8:00pm) because no notification or confirmation. I left the uhaul where I picked it up and dropped off the key through mail a lot due to after hours at 12 noon they closed.
ANGIE NShe took time to explain rental processes n
VANESSA TThe problem was not this location but the first location I was sent to. It had wild dogs roaming the streets, the vendor never showed up, I had some strange lady jump in my truck because the dogs were chasing her. I was supposed to pick up the trailer first thing but because of the delay, the dangerous dogs, the other customer and the horrible wait times on uhaul 1800 number, I ended up being delayed by three hours. Unacceptable. This was an abysmal failure
PAUL KMyra, the owner, is very friendly and professional! I’ve known her for 4 years and she’s always giving me a great service! I always recommend her to my friends and colleagues in Air Force! I’m her customer for 4 years now Regards, Theresa Cartera Palmdale CA 93550
Maria TNot much!!you are doing an excellent job already!!
ALVARO EN/A
Martha HAwesome and friendly people very helpful to
ALFREDO LEverything was really good!! Only issue wasn't clean on the driver side, kind of dirty!
JAVERT COutstanding customer service and equipment
PORTLAND HSuperior service and very easy transaction
JOSE RTodo bien gracias
Lidia GTruck was in perfect condition and the customer service was AMAZING! Will definitely recommend and go back to rent other U Haul trucks.
Jo-El MAlthough there were not many trucks available, that just tells me your service is excellent . I always rent from you guys and my experience is always great . Thank you
FLOR HWell for one the lady needs to tomorrow more often and be there at a later time instead of closing at 12 or 12:30.. I know that this is a family business and I feel that the wife is overwhelmed because every time I go there she doesn't greet you with with a smile so I believe she's overwhelmed with the business and having to take care of her family I think she needs to hire to take the load off and that she should get some rest 🙃
Connie REverything is fine, keep it up, kindness makes people feel confident, thank you 🙏
Manuel J