It’s out of desperation/frustration I’m even writing this. The truth felt mechanically terrible as someone who’s been driving and renting these for years. My back literally still hurts. Lack of power and extremely bumpy. Not to mention the dashboard looked like a Xmas tree at times. The return of the truck was in a crowded parking lot in a place where I felt I was going to get mugged graffiti and trash everywhere and specious people Roaming around literally IN THE SHADOS…..will NEVER BE USING THIS LOCATION AGAIN. Please evaluate and try to REFUND ME. Will probably never happen because customers service is horrid….
DARWIN V
Customer Reviews for Eastside Mail N Biz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything’s fine good help for customer service in the store.professional approach. Only the windshield is dirty outside no big deal there’s a wifer. Thank you.
GREGORIO BNothing, owner was very curteous, and knowledgeable
GLEN BThe dolly and blankets were missing . The truck was sticky and dirty from the inside
Rene TThey drop off location in back of store looks so sketchy and scary to do night time drop off. They should have the option to return in front of store. Other than that staff was good.
Rosalie APerfect the way things are.
WILLIAM LHaving more light in the back when you return the truck at night for safety.
BELONE HThe trucks engine was letting of a burnt smell and it was letting out smoke through the wheel base.
JOSE GNo todo excelente
BLANCA FThe truck was dirty and had nails.
Laura CTrash every where outside the location not good for me to visit againg
LUIS AThe van was really spacious, fuel efficient and very comfortable. Air conditioning works great also. Would highly recommend if you don’t want a bigger U-Haul truck (box truck)
RANDY OVERY HAPPY WITH THE SALES PERSON, SERVICE AND TRUCK! I HIGHLY RECOMMEND THIS RENTAL PLACE! THANK YOU SO MUCH!
LUIS AVery friendly customer service
MEDHAT EThere was only an issue with the driver side brake and blinker not working
Elia BIt’s was a good experience.
DAMON CHave more one way options
JOEL BThe person that worked there did a fine job getting the trailer ready and put it on the hitch efficiently. She knew what she was doing and had all the equipment needed. The trailer was in ok shape…. It tracked behind our vehicle well both full and empty. The person that worked there also took the trailer off the hitch just fine. Thank her for her good service
PERRY BU—Haul app for pictures did not work for me on my phone. The agent kepted pushing (mentioning) insurance for my 6 mile run and 3 hour mission. That’s all.
GABRIEL AGreat customer service provided by the staff, especially the young man that assisted me directly.
ELIZABETH PI was taken care of in minutes. The staff was very pleasant and the equipment was excellent . Thank you so much for making it easy to use. I would definitely use again.
DAVID GTruck had an empty gas tank, which was kinda an inconvenience but other than that they took very well care of me.
Anthony rUsing only text messages to send your Driver License and to verify the equipment license plate and condition needs to change. Email and pen and paper should be an option as well since not everyone has a smart phone. I checked the equipment out at 0945 and did not receive the text messages until 1400. The location had to use their cell phone to take a picture of my Drivers License and I had to take a video of the license plate and trailer condition.
KRISTA MThank so much for u service u guys are plus
DUMAN AThe truck drove poorly and had issues shifting gears (from drive to park etc.). The women who did the rental was rude and seemed she could care less about helping me. I would not recommend this site to a friend.
LUEVNIA WVery friendly and knowledgeable people Thanks Quick and easy
JOSEPH KVery bad place they cricket stuff. then they charge you for gas. It wasn’t in the truck. And very rude customer service. Both females are doing fragile stuff.
Cesar NTalk about full service, I didn't have to do anything but produce my ID and a credit card. I'm going to be using this location for my next rental.
PHILIP OLove the check in and out, fast and so easy. Will use again.
JEANNE QCustomer service was amazing, I had to call and extend the hours of my rental and they were very friendly and helpful.
MONICA EThere is nothing to improve, only more light in the parking lot.
LOURDES AKeep your prices low , Very helpful Staff and awesome loaciton, You go Uhaul !!
bridgett wHello I think it would be nice to offer if a person needs any equipment for moving there was a time when it came with it without asking even if you don’t put it in you can still offer………
DON WService was timely and skillful. The only negative comment is that the app was not easy to use. Uploading photos of the truck was difficult and I finally gave up. I think it was a connectivity issue.
James HEasy to call and rent. Always answers and is always helpful. Thank you.
JULIO ZBad customer service
MARY HWe had a little issue loggin to drop off uhaul after we were done moving. We did finally manage to log in but was confused to do drop off. Website should have one simple drop off page dedicated to it and once clicked in should have a confirmation number. I wasn’t sure if I did it right ( I had a check in time which was 1:30pm, drop off was scheduled for 8:00pm) because no notification or confirmation. I left the uhaul where I picked it up and dropped off the key through mail a lot due to after hours at 12 noon they closed.
ANGIE NThe problem was not this location but the first location I was sent to. It had wild dogs roaming the streets, the vendor never showed up, I had some strange lady jump in my truck because the dogs were chasing her. I was supposed to pick up the trailer first thing but because of the delay, the dangerous dogs, the other customer and the horrible wait times on uhaul 1800 number, I ended up being delayed by three hours. Unacceptable. This was an abysmal failure
PAUL KMyra, the owner, is very friendly and professional! I’ve known her for 4 years and she’s always giving me a great service! I always recommend her to my friends and colleagues in Air Force! I’m her customer for 4 years now Regards, Theresa Cartera Palmdale CA 93550
Maria TNot much!!you are doing an excellent job already!!
ALVARO EAwesome and friendly people very helpful to
ALFREDO LSuperior service and very easy transaction
JOSE RTodo bien gracias
Lidia G