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PATRICK S.
Customer Reviews for Eastwood Discount Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First renter & Owner was very friendly & easy to work with.
Sondra W.When I picked up the u haul, they accidentally gave my 20 ft truck away even though it was reserved. They gave me a 26 ft truck for same price. It was a bit harder to load because of its size in an apartment complex with limited parking and small spots but it wasn't the end of the world. Mistakes happen. When I returned the vehicle, to a different location, I found out through customer service later, I was charged an extra $30 for gas even though I left it with more than was in it when I got it. I may be getting the money refunded. Won't know until it does or doesn't happen. Only have a picture of gas gauge when I picked it up so I guess it'll come down to return locations word if it wasn't a misreporting of the initial gas reading by this location in the paperwork. If the gas charge had nothing to do with this location I recommend it.
David P.The young man doesn't know the the difference in ball sizes and tongue drop - he seems to be lacking basic knowledge of uhaul. Please educate - he seems very nice.
MARJORIE A.I reserved a bigger truck, they didn't have it so gave me a smaller one. Then I reserved an appliance dolly, and he gave it to someone else. The truck itself was LOUD. He sounded like the muffler was missing.
TANIQUA H.