Customer Reviews for Easy Stop Storage Lubbock East

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Easy Stop Storage Lubbock East

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clifton F. on

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Customer did not leave a comment.

Christine I. on

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The truck was very dirty unfortunately and this location did not have the furniture pads I placed on the reservation. I was called the day before my pick up instead of 2 days prior as I had been told previously. I spoke with Elaine the day before and she gave me a convoluted story about while the pads wouldn't be there and she wasn't sure that I would get the truck at the pick up location. I understand that she was stressed and may have just been expressing her frustration to me but this did not help my frustration. Also I spoke with a woman named Cammy in scheduling 1 week prior to my pick up date and she advised me to use a different company such as Budget Truck and Penske if I wanted "peace of mind" because she could not confirm my truck which I found to be quite unprofessional. I believe that she was also very stressed and decided to express her frustration to me. Overall the cost of the movers and the truck was reasonable and the moving help was excellent but the scheduling process seemed very hectic for the employees and myself.

TIM P. on

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Paul H. on

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They need a U-Haul sign on the street---very hard top find their place of business., although they were very helpful when I called; shouldn't have needed to though if properly signed on the Englewood Street side. I was looking for "U-Haul", not "Easy Stop Storage." That is the only reason I didn't give the location as excellent rating..They too were very helpful once I arrived.

Tim L. on

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Francisco M. on

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Ronald M. on

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Customer service would be good, I left the uninspected trailer as instructed, guy never left the office.

AARON A. on

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Great service and great price.

Robert B. on

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Hulen L. on

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Was good to do bussiness with. Finished checking truck back in quickly. Easy location to find.

Kelly V. on

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Just dropped off a trailer

Darin M. on

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Customer did not leave a comment.

Tommy B. on

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The online reservation application has a glitch in functionality when a reservation is made for payment at time of pick-up. If the person paying for the rental is different than the person driving the rental, and any and all insurance is declined, the application flips the reservation/contract into the driver's name and defaults to the overpriced "SafeMove" insurance without any notice. The confirmation is emailed to the renter under the driver's name. The agent at the rental location can't find the reservation when the renter's name is given, because the driver's name has been substituted for the renter. And the box you thought you were initialing to waive the insurance, is actually agreeing to the insurance. Agents should go over ALL customary charges and potential charges. The website reservation/contract application issue needs to be addressed, so others aren't presented with the same issues, and U-Haul looking somewhat shady...

Carl D. on

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Victoria G. on

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Everything was quick and easy! Will definitely recommend

alice H. on

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When you leave the property you need to have someone there to take care of customers here please and thank you it was very helpful to have free truck with rental

John Harrison G. on

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Julie R. on

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Holly W. on

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I was impressed that I was able to pick up the truck before business hours... until I actually picked up the truck. The truck was fine, but.... They charged me for a dolly but there was no dolly. The receipt even said there was one returned... but since there wasn’t one in the truck when I picked it up then obviously there wasn’t one returned. That seems shady to me. Next time I will wait until there is a person on site before I pick up the truck.

Jared D. on

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BUDDY W. on

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We spent over 700.00 and the air conditioner did not work. Driving g this huge truck in south Texas without a nd air conditioner that worked was horrible. Never UHaul again

Tiffany A. on

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Service was great, access was easy. Made my move so much easier, thank you!

Dana A. on

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Excellent customer service!!!

Mark K. on

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self service pick up helpful

Mi'ya N. on

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Jared S. on

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