Entire experience was horrible. The agent at the location was friendly enough, but everything thing else was awful. Location was changed multiple times, even though I spoke directly with an agent and confirmed, then received a guaranteed reservation. However my reservation was changed at the last minute and I had to drive even further for the requested and guaranteed truck I reserved. Had to use extra miles when should have been 15 miles or less for my use. Ended up with almost 32 miles. When I picked up the truck, it was all wrong. The mileage and fuel the location showed did not match what the actual readings where. Had to wait for agent to update and correct the information. Reservation was for 9 AM, but wasn't able to actually get the truck until almost 11AM. 2 hours lost. Elaine, the manager (in traffic) I spoke with was the worst representation of how a manager should conduct themselves that I have EVER encountered. My goodness, I was so disappointed with my Uhaul experience this time, it has left a distorted impression of Uhaul for me. Past experiences were always good, but now I will be shopping around before using again.
MARLA R
Easy Stop Storage Lubbock East
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lubbock, TX 79414
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Customer Reviews
- 4.5 Average Customer Rating
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This location is basically a little shack that sits next to their storage facility.
TIMOTHY BJust Keep up the great work!!
ARMANDO MThe female employee on Saturday July 26th was very friendly, helpful and professional !
BRIAN TAbout 50 kids in the parking lot late at night, very busy. Uhaul HQ cost me well over an hour by sending me to a different place that was closed before we found this location.
Bryan S