The people were friendly, and the truck was excellent. It's been maybe 10 years since I rented a truck, and things have certainly changed for the better. These trucks desperately need a rear camera though. The only negative is that I got charged a fuel charge, and I don't understand why. I confirmed before taking the truck that it had to be brought back with at least as much fuel as when I got it. There was 1/8 of a tank, and "51 miles remaining" on the dash when I got it. When I returned it the truck had 1/4 tank and just over 100 miles remaining. The receipt I got shows that I was charged for 6 gal of fuel at $23.38 ($3.90/gal which is well over the local $2.70/gal price). I called and asked why I was charged for this, and they didn't know, but said they'd check and call me back. I never received any call, and I didn't see any refund for the fuel charge. This just seems like it's going in the pocket of U-Haul or the local dealer since it's unlikely they'll put 6 gallons of fuel in for the next renter.
Russell D
Customer Reviews for Echocomm LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy pickup and drop off. Great to deal with.
WYATT WKeep up the good work.
DARELL TBring back unlimited miles in the rentals.
RAMON MThe truck cab was dirty at pick up so I was charge a 8 dollar cleaning fee at drop off. The check engine light was on and I was told to ignore it, but most frustrating was a message was on telling me I only had 43 miles of gas at pick up. Frustrating to say the least. I have rented at least 20 times from U-Haul and this was the worst truck and experience. My favorite was when I went to return the truck I was never told they were closed all weekend and so when I called U-Haul national, I got no help. I may or may not use U-Haul again.
DENNIS M