Highly Satisfied Customer.
Kate J
Customer Reviews for Econo Lodge
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
ALL GOOD, THANKS
SONIA REverything was great! I wish I could have purchased a mattress cover there, but it was a pick up and drop site only
TODD DPlease Check for fluid levels and insure proper cleaning is done at check in/ return. I've never experienced any issues prior to this rental
monica wpeople were great, equipment rather dated but got the job done. we would use them again
Randy PUpdate the status of this location! It is NOT 24hr pick, lost money due to incorrect website info.
Jenifer AThe truck that I rented needed some maintenance done on it.
William BEveryone I dealt with was very nice and professional. Would recommend this location. The truck was a little older and the window wouldn't go up all the way, but since I was only going a few miles away it was fine.
Diana CYou can’t improve Perfection ! Amy, my scheduler, raised the bar to a new level when it comes to customer service. I have already referred a friend to this location as well. Thanks Amy, you saved me countless hours enabling me to return my rental truck one day earlier than scheduled ! Jim and Heidi
Jim PThis rating was given to Mr Tony, at the 800 number! He went above and beyond to help me with my problem. Amy, at this location was not helpful at all and did not help me. She is the reason I had to get further assistance. Thank you Mr Tony!!! He showed me that he truly appreciates my business!! I will be back because of Mr Tony!!!!
Kerrah WGreat and fast customer service
jeffrey gVery clean
RANDY DThe person attending on the counter was very nice and friendly. Easy transaction in and out in just a few mins
Michael NSend the lady behind the counter a "thank you" award to show your appreciation.. i have been a repeat customer soly because of her.
Michael BKind and made sure I had all my questions answered!
Stephany SEquipment reservation for a 20 foot truck was cancelled and I was not provided my guaranteed $50 reimbursement for lack of equipment availability. Had to rent alternate equipment. Never heard back from anyone about the $50. Trash service.
BILL LGood pickup!
Nathaniel APoor customer service and pay for dolly and didn't receive it.
Tawana GThis is the wrong drop off location. It was supposed to be in Virginia Beach. I spent more than an hour and a half trying to fix this contract and had to pay my drivers for another two hours of their time which cost me $300, very, very, very unhappy.
MARYANN CThey were the nicest people with the cleanest equipment I’ve used.
William KNa
Robert KLower the rental cost
JOHN TThis was a motel and there was no Uhaul employee available.
ALIE KNo improvements
Cartwell CN/A
PAUL PGreat people and a great location!
BRADLEY MMy husband and I were pleased with this location. It was an easy process and the associate was very pleasant. We were happy to know that it was close to where we live and will definitely use them in the future.
Adrian WQuick and easy
Christen PThis drop off location was closed when we got there. But I was able to call U-Haul and they were incredibly patient and stayed on the phone with me while I completed the process. Made it so much easier, would definitely recommend.
KRISTINE RThe whole experience was great. Customer service was good. The representative took her time explaining the process of picking up and dropping off. Any questions or concerns I had, she was able to respond to answer. The truck I rented was very clean like new and durable. Had a ramp that was accessible which in my situation was very useful in comparison to other options. Thank you for the overall experience!
Marcus WApparently UHaul couldn't have the truck sizes I'd ordered so the company switched me to another location 6 miles away. When I got there, they ALSO did not have the size I'd requested. I had to take a smaller size as the movers were due in an hour. Thank goodness the movers were the best possible and were able to get everything shared away.
SHARON LGreat location, friendly abd knowledge staff. Open late due to the rental office is within an Econo Lodge, great ides
ELAYNE LGreat, outstanding customer service! Thank you Wanda...
Carl LIt was an awesome experience. Attendant was friendly and knowledgeable making the process very easy.
WOODROW PFront Desk clerk is amazing.
Shannon RAmy was great, very helpful.
Nancy MEasy parking in field. Never saw a live person.
Mavis WOffice closes at 3:00 PM, do not understand that. Clerk ignored a note from me requesting a phone call on availability of a 15 foot truck. When I arrived only10 foot trucks were available so it required 10 hours to move when it should have only been 6. Extremely POOR customer service.
DAVID RU-Haul should provide Dolly's to this location, You can add them to the order on line but when you get their they tell you U-Haul has not provided these items to them.
SHANNON RDrop-off wasn't as helpful as the pickup staff.
Randy SDisappointed that location charged me $1.09 per mile even though website said $0.69. My only complaint.
Stacey BThe drop off location was close and super convenient… staff was personable and helpful! Quick and easy process! 😊
JEFFEY POutstanding customer service. Always a great experience dealing with this location.
JACQUELINE TStaff is super friendly and the equipment is great. One thing I would say that is a hassle and that they can not change is getting out of the property since you have to make a uturn or drive through a gas station. Not very safe.
Matthew SStaff was very nice and helpful, the process was quick and easy.
Hardik PCan't say anything right now. The experience was great. The people were great. The equipment was the best.
cecil jNothing to add at the moment.
Isadore WThe girls at the front desk wanted us to park the truck in their inventory lot for them and to remove the car dolly and walk it to the area of the lot where the Dolly's are located. Alot of work they wanted us to do and told us if we didn't we could be charged for not returning the truck to the right location. We had already had so much stress moving, locked our keys in the truck and so much more than this was the last thing we needed to deal with.
ROBERT MI’ve used this location five times because they treat me fantastic! Love this location and people.
Dennis CService was amazing, agent was kind, patient and VERY helpful. The world needs more people willing to help one another, like she is. Please make sure she knows she is representing you well and is valued.
Alyson RKeep Aimee
Jon PGive them a drop location close to there address they finished using the uhaul.
Arthur Mnothing
Rodrick D