Customer Reviews for Economy Heated Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Economy Heated Self Storage

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Chris A. on

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Samantha M. on

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Mark B. on

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CHRISTOPHER D. on

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Thanks Raquel... Always excellent service at this location!

Geoffrey S. on

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Friendly, Quick, seemed to know what he was doing! If you like to keep your car clean you won’t find this with U Haul! I like interior clean, spill free and swept, but apparently U Haul doesn’t!

CHRISTOPHER D. on

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Truck was new and worked excellent. Self-return was easy and convenient.

Sharon T. on

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Blankets were wet and smelled when i took thrm out of the bag

Steven B. on

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dan N. on

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Reservation system/process is poor, at best. No consideration for customer requirements or customer service. I am still waiting for a supervisor to contact me, over two days later. I will try to avoid Uhaul at all costs in the future. Locations themselves were fine - it's corporate that is horrible.

Luciano R. on

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Wayne C. on

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Sharon C. on

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Christopher R. on

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Krystine D. on

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Maureen M. on

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CHRISTOPHER D. on

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The trailer performed very well as usual. Good service as usual by the staff at this U-Haul dealer.

CHRISTOPHER D. on

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For the return, they were closed due to inclement weather. I was able to park the trailer outside the fence and do self-return on my phone.

Sheila V. on

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Gas wasn't filled and they had to sweep

Terence P. on

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Place is a scam. I drove the truck for a total of 8.2 miles TOTAL. But they said I drove it 10.0. I put one gallon in because the gas gauge didn't even move but they said I used a quarter of a tank of gas going just 10 miles and charge me 16.88 for 4.5 gallons of gas. I guess the trucks get 2 miles per gallon. I return the truck after 4 hours and left it outside Saturday. Get a call sunday from someone name Sandy saying I haven't brought the truck back and I was going be charged for another day. Informed the lady I brought it back the day before but she didn't believe me and said if I brought it back it would have been checked back in. So I leave work an hour early and I'm a RN so leaving an hour early cost me 38.20 in lost wages to drive to Uhaul because they would not answer the phone. I get there and the place isn't even open even when they said they are open till 4pm on Sunday. I call Uhaul back and tell them I'm here but truck is still where it was but no one is here. Lady said she would email regional Uhaul guy to check the place out the next day. They lied on how many miles I drove. They just rounded it up to the nearest 10. What are the odds I drove exactly 10.0 miles? Not likely....Plus to charge me for 4.5 gallons when I put in 1 gallon to cover the 8.2 miles I drove is a scam. The gas guage didn't even move going 8.2 miles but I put in a gallon just in case...... Total scam. Me losing out of 1 hour of work at 38.20 but being charged 16.22 for gas and for 1.8 miles I never drove. I'm out of around 56 bucks. The place wasn't even professional enough to be open when they are supposed to be. Unreal.... Stay away.....

CHRISTOPHER D. on

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This location always provides excellent equipment and service.

Peter B. on

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Tracey F. on

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Maureen B. on

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CHRISTOPHER D. on

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During the transaction, the computer was malfunctioning. Pete called U-Haul and a representative there promptly assisted him with the computer. The trailer worked wonderfully, as usual. It's good to know the staff at U-Haul is always ready to help!

Derek A. on

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CHRISTOPHER D. on

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Raquel is very knowledgeable and professional. The trailer performed flawlessly.

Joseph T. on

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The gentleman that helped us went out of his way to accommodate us and the extra effort he put forth was appreciated. Great overall experience.

Dave C. on

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CHRISTOPHER D. on

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Friendly and knowledgeable staff. Excellent customer service. Trailer performed flawlessly.

William D. on

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crissy P. on

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I would suggest that the people working at this location be educated on advising the customers of the per mile fee. My husband and I were not advised of the per mile fee and were shocked and u prepared when we were adv that we had to pay per mile. This was never discussed when we originally rented the truck. As a matter of fact the man who rented it to us told me I would have a refund coming to me when I returned the truck. This is very poor customer service and on my opinion irresponsible. It may only have been an additional $50 but as a single mom I count on every penny.

Christopher D. on

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David P. on

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Will S. on

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MANAMENT .....Mike deserve s a raise....went well beyond his means to keep this frequent user of uhaul sevices, happy..had an issue with mileage and time due to wether,.he made a call,and was professional and reassuring. Thanks for hiring him!!!

Meghan A. on

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Christin P. on

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I will never use uhaul again. I made a reservation 2 weeks in advance for a pick up in Plainfield ct. Day before I am told pick up will be in Columbia ct. That is an hour away from my house. This is the 2nd time I have had issues with uhaul. Luckily I was able to get one in Coventry Rhode island, but still it was a half hour away. I will never recommend uhaul and I will never use them again.

Kelsey J. on

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dawn V. on

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The guy at the facility was exceptional. He provided outstanding customer service and went above and beyond for me . I would definitely use this facility again .

George F. on

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Mike was dry helpful

Michele B. on

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After hours drop off

Lisa B. on

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If you make a reservation it should be there

SARAH W. on

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Our rental and return process was simple and went well, but when returning truck to drop-off location, there was no indication on where to leave it and the business was gated off and we couldn't get it. Signage of some sort would have been helpful. Our truck's roof also leaked in the rain and got our belongings wet. There was literally a puddle in the truck.

JOSEPH R. on

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I didn't catch the name of the man working there, but he was very accommodating to us. If I ever need a U-Haul trailer I would not hesitate to use their services again and I told him as much. Originally I went to another U-Haul store in Coventry and was told there were no trailers available in the state of RI! Five minutes later I called Economy Heated Self Storage and magically found one!

KELMER F. on

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VERY NICE PEOPLE THEY GO FAR AND BEYOND TO MAKE SURE YOU GET WHAT YOU NEED. I WILL ALWAYS GO THERE

CURTIS B. on

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The service / employees people are most helpful and courteous and put everything together efficiently courteously with an aim to help me get thru the process and on my way. The people here are great

david F. on

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Gregory D. on

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We had to go to this location because the original location didn’t have the truck. The original location also weren’t there at the time they supposed to be. Our pick up time was 8:30, we were there at 8:40 and had to wait for 10 more minutes. Then another 10 minutes to tell us they didn’t have the truck. The original location was Sandy Bottom Rd., Coventry RI.

Mark J. on

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AnnMarie W. on

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Thank you! The move went smoothly!

NANCY B. on

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Maureen K. on

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CHRISTOPHER T. on

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Ann D. on

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Chales G. on

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dennis W. on

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Include the address of the u-haul location in your confirmation email.

NICHOLAS C. on

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Jimmie P. on

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jon H. on

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TIM R. on

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But I won’t ever recommend uhaul

Linda M. on

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Michael E. on

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Jessica F. on

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Overcharged. Called location and was told that I returned the truck with a quarter tank of gas, when it was returned with a full tank. After spending 45 minutes on phone with corporate, they called back and I was told that the employee read the gas gauge from the outside of the truck, rather than getting in to do so. four days later and still have not received my refund, from that OR from the original amount billed, which was more than what I had estimated.

Dale M. on

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KRANTHI P. on

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farouk H. on

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Thank u

patrick D. on

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Steven W. on

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Shane H. on

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Jordan E. on

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There was only one staff member at the location when my girlfriend picked up the trailer. She was very nice but my girlfriend had to connect the trailer with another customer and check to make sure the lights worked!

JOHN B. on

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Is great as is.

James B. on

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John V. on

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Nothing, the service was great as were the people at your office. The price was very reasonable and the trailer was great. Thanks.

LEO V. on

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William B. on

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Jon W. on

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THOMAS C. on

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Frank V. on

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Rachael was friendly and very accommodating and knowledgeable

CHARLINE C. on

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I had a very good experience..te staff was so helpful..i would rent again with this company..thank you.if I ain't broke don't fix it

Deadra B. on

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My experience was perfect! Easy, quick and superb customer service from Mike. Thank you!

CRESCENZO V C. on

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Raquel the manager was very professional and politely respectful. Good experience

Michael C. on

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Eric K. on

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David B. on

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Had to unhook the trailer on my own.

Warren J. on

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Steve R. on

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coryne T. on

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Bill M. on

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awesome customer service. trucks are very cleaned.

alfred F. on

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CARLOS C. on

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Ashley V. on

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Nicholas C. on

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UHaul website has this location listed as 24 hour dropoff, but it is not. The gentleman working was extremely generous and let me into the gated lot to drop off my rental after hours.

LEANN B. on

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MOST AMAZING CUSTOMER SERVICE. RAQUEL ITS VERY FRIENDLY AND HAPPY. MY NEW STOP TO RENT TRUCKS

Dallas W. on

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Amazing customer service! Great service!

Clara P. on

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Absolutely nothing the gentleman that we spoke with was very kind and genuinely concerned about what we had to say and the issues we were having he was very pleasant and gave us his recommendations on how to handle our concerns and how to make sure that we didn't experience problems like these in the future

pat C. on

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My trip was horrible got stuck in North Carolina no power no gas

MARYELLEN T. on

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Chris C. on

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The woman I dealt with when picking up and returning the truck was great and very helpful

Coryne T. on

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This location offered outstanding customer service, clean equipment, and an efficient rental process. I would definitely rent from them again.

diana H. on

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James P. on

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Personnel at this location was very nice and helpful.