Customer Reviews for Economy Portable Buildings
(U-Haul Neighborhood Dealer)

539 reviews

4091 US Hwy 190 W   Livingston, TX 77351

(936) 967-0895

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(936) 967-0895

4091 US Hwy 190 W
Livingston, TX 77351

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

go to ryder

James R. 
Rating:
4.0

Nothing.

JEANNETTE H. 
Rating:
5.0

Customer did not leave a comment.

WANDA W. 
Rating:
5.0

Economy portable buildings pick up location, people, and uhaul equipment were all great. Big help fir me! Thankyou!

Richard G. 
Rating:
5.0

The only issue was trying to check it back in, as the Uhaul website was down. But I called the office and they were so helpful and assured me it was take care of. Very nice ladies in the office.

TAMELA L. 
Rating:
5.0

Everyone was nice and worked quickly to get me on the road. If uhaul could change the mileage given it would be nice on a one way to be given at least as many miles as needed to get to the new location and returned and stop and get food or gas.

Candace K. 
Rating:
4.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Not taking so long renting it

DEBBIE TOMLINSON H. 
Rating:
5.0

Very well maintained 👍🏼

Jake C. 
Rating:
5.0

Customer did not leave a comment.

Crystal D. 
Rating:
5.0

Customer did not leave a comment.

HEATHER J. 
Rating:
5.0

There are other locations in my area but I always prefer these ladies at this location because they just do such a great job. I love them!

Edward E. 
Rating:
3.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

Odis B. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO R. 
Rating:
5.0

They were very nice.

Ricky W. 
Rating:
5.0

Customer did not leave a comment.

lisa M. 
Rating:
5.0

Customer did not leave a comment.

MARGARET DUTHEL A. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Nothing that I can think of. This was the easiest, hassle free experience I've ever dealt with. I am extremely satisfied. I NEVER give out “excellent” ratings. Well I can't say that anymore.

Sam P. 
Rating:
4.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

Greg J. 
Rating:
3.0

Arrived at location, at the address provided and were told to call when we arrived. We did so and were told we were at the wrong location. Even after arriving at the addressed provided by U-haul. They asked us to " drive across the street to the "cabin." However, there were 10 buildings and they all looked like cabins. The office sign is not visible from the first driveway (we didn't see the second one, or that it was a circle) so we waited a long while before we were assisted. No directionals, poor customer service and honestly, it felt as if no one knew what was going on. While on the phone with them finalizing the reservation that I had made on line, I was told, "OK, your total will be $278." I said, "Umm. I don't think so. My total should be just under $180." She said, "Oh, Ok." ??? After she finalized all the details, she brought us the key and we left. 5 minutes after my husband left the lot in the truck, he called me to say, "There's not a drop of gas in this truck. The gas light is on, and I don't even know if I can make it to a gas station!" When I called the office, they said, "Well didn't you inspect the truck before you left? We sent you a text message with instructions on procedures before you left the lot." Ummm. No I didn't know this, because I was on the phone with you the entire time trying to get a key. We had no idea there was action required on our part. So after we left the lot, I pulled up the text message and answered the questions as best as I could. When it showed photos of the truck and we had to "approve" said photos, it didn't even appear to be the same truck. Unless photos were taken at a different location. I'm the easiest person in the world to get along with, but there was nothing simple or pleasing about this process at all. It would be most helpful if employees, when handing keys to customers to say, "Hey, before you drive off the lot, please answers the questions on your phone (we sent you a text!) and if you have any questions, we can help." Not trying to be difficult, but this was not a smooth process. I also forgot to mention, when I called to say, "Hey! The gas light is on!" After my conversation with the girl who answered the phone, she then transferred me to Jay, who was helpful and seemed to know a bit more about what was going on. She said we were to return the gas with 1/4 tank and they would credit us $19. However, I never should have had to make any phone calls. All of this should be part of the process/conversation when the truck is picked up. In addition, but the time I was able to call my husband back, he had found a gas station and filled the gas tank. Which, by the time we returned it the following day, left it with 3/4 tank of gas. Not 1/4 tank. So you basically received a free 1/2 tank of gas from us and I would like a credit for this as well. What is the process to request this?

john S. 
Rating:
4.0

The COVID to go away and get back to normal and then your speediness can come back.

Dennis S. 
Rating:
4.0

Drop off location was closed, I was a little confused with the on line drop off procedure but the call in person was more helpful

David S. 
Rating:
2.0

I was unable to pick up the rental prior to them opening so I had to wait until 9. Then the woman was new and could not work the program so we spent 45 min dealing with this issue.

TAMMIE N. 
Rating:
5.0

No instructions on where to leave the key. I left it in the glove box.

JASON M. 
Rating:
5.0

Very friendly Helpful personnel. Knowledgeable and accommodating.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
5.0

She made anything very easy and kept me informed on all the changes due to the virus She was great

Linda V. 
Rating:
5.0

Customer did not leave a comment.

Parelee B. 
Rating:
5.0

The people were great. The equipment was very clean and operated very well.

Scott W. 
Rating:
2.0

The location was easy to find, but the driveway and holes were atrocious. The trailer ratchet straps were corroded and in desperate need of lubrication.

Lindsey P. 
Rating:
1.0

The truck leaked and got are boxes wet and ruined are 1000 dollar mattress. But uhaul only wants to refund use 200 dollars. That doesn't even replace the 300 dollars we spent for a temporary mattress we had to buy so we had a bed to sleep in. The truck leaks but hey not uhauls problem it's just are shot that got ruined.

Stefan S. 
Rating:
5.0

Wet satisfied customer! Everything went great from pick up to deliver! U-Haul made it so easy! Thank you!

Debbie R. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
2.0

No one was there, however U haul had to call me to see where there truck was. They had not entered my drop off into the system two days later

Kip R. 
Rating:
5.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

The one tire was very bald, and made me nervous driving 1300 miles.

Peter B. 
Rating:
5.0

Keep up the great Customer Service

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Ray B. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

Brooke D. 
Rating:
5.0

I don't understand why you go through the complete rental process including credit card approval, then you have to redo it again when you pick up the trailer. I rent autos and hotels all the time, you normally just have to show your card and sign the paperwork. Not a very clean system.

George H. 
Rating:
5.0

the staff is wonderful to work with!

Kairos M. 
Rating:
5.0

Everytime I hve went into this place the service is so great I would recommend anyone that need to rent from uhaul make this place your stop the lady's there r great

John W. 
Rating:
5.0

The ladies, well they ROCK !

Rebecca L. 
Rating:
5.0

The lady that helped me didn't know how to do anything uhaul related. I had to walk her through it. She didn't know anything about the trailer

Ryan M. 
Rating:
5.0

They are setting up, cleaning, and really beginning to get it going! Nice little place! Tons of potential!!

Dana S. 
Rating:
5.0

Customer did not leave a comment.

Rita C. 
Rating:
5.0

None needed

Norman A. 
Rating:
5.0

Customer did not leave a comment.

Stanley C. 
Rating:
5.0

Always helpful at this location. I will continue to do business with them.

Julie B. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Friendly people, and a no smoking environment that I observed.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Randy T. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Lance W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth U. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth U. 
Rating:
5.0

Customer did not leave a comment.

JAY L. 
Rating:
5.0

Customer did not leave a comment.

Russell E. 
Rating:
5.0

The ladies were extremely nice and the equipment and location was top notch.

EDWARD E. 
Rating:
5.0

We've been to a few other places and this is by far the best organized and b st kept equipment around the area between Livingston and Huntsville. Would highly recommend it.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

Good people and very friendly.

daniel M. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
4.0

Adjust the appointment time to coincide with the actual opening time. Of the pick up location.

David L. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Phillip N. 
Rating:
5.0

Very helpful!! Quick and easy!!

joel C. 
Rating:
5.0

the ladies here were fantastic!!!! I would very much go here again.

Sheila B. 
Rating:
5.0

Customer did not leave a comment.

Sherri L. 
Rating:
5.0

Return after hours could be more clear.

Wayne M. 
Rating:
5.0

Don't change anything!

ROB C. 
Rating:
5.0

Nothing - office staff was extremely helpful.

MELVIN C. 
Rating:
4.0

Customer did not leave a comment.

CONNIE S. 
Rating:
5.0

Customer did not leave a comment.

Philip E. 
Rating:
5.0

All good

Jay H. 
Rating:
4.0

Customer did not leave a comment.

Willard P. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
3.0

The trailer parking area was kind of small and the drive way had a big pot hole, but very friendly people.

Ely M. 
Rating:
5.0

Very polite, friendly and helpful staff.

Gordon G. 
Rating:
4.0

Customer did not leave a comment.

Clay D. 
Rating:
4.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

While the location personnel was very courteous and helpful I do have a problem with U-Haul's website. When I called to make the reservation I had to provide my credit card info at least 4 times, every time she would put the info into your system it would freeze up and also when I picked it up she had the same problems with your system.

Rene A. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Zach H. 
Rating:
5.0

Great on-site customer service. The information required to check out was redundant, however, as the same info (towing Vehicle type, engine size, bed length, etc) was required when I reserved the equipment. I rent auto transports frequently, and this step is always a pain in the ass. Please consider changing this requirement.

Chuck H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Mavis T. 
Rating:
5.0

Customer did not leave a comment.

Clyde B. 
Rating:
3.0

I was given a different address to drop off, the Corner Shell in Livingston. I think the address was 5160 Hwy 190w or something close to that. It was not even a uhaul place. The lady said people always try to drop off there and they have never accepted uhaul. I called the number to make sure I was at the right place and it was even their number. After about 2 hrs of calling uhaul (rude csr btw) someone finally transferred my drop location to economy and I did an after hrs drop off. Then y'all wanted to charge me extra for being late. Thanks uhaul. I will try Penski next time

Jeff K. 
Rating:
5.0

First-time at this location. Very friendly staff. Would definitely do future business here.

ROB C. 
Rating:
5.0

The wonderful lady at Economy Portable Buildings went above and beyond to assist us in renting a trailer. We were stranded on the side of the road with an old trailer with a broken axle, it was getting late and we could not leave the cargo overnight. She kept her shop open after hours to assist us even though she had to leave to get her child from day care and then come back for us to rent the trailer. This in my book is world class service.

Billy D. 
No reviews have been submitted for this location.

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