Customer Reviews for Edmonds Smoke and Gift
(U-Haul Neighborhood Dealer)

Rating:

4.0

The overall experience was very good. The person in charge of the store that day was helping a couple other customers and apologized for the delay helping us pickup the truck. I was a bit frustrated that even though I picked to do things in the store, the person made me do automated things with my phone, which I did not feel should be a part of the in person experience. The truck review and other check-in stuff was requested to be done via text and automated which I also did not want as I rented the truck and someone else drove the truck due to me not having a license. Return was quick and easy and my payment was updated as we used much less mileage than we guessed at.

Rating:

5.0

Very easy pickup and drop off, very friendly staff!

Rating:

5.0

Uhaul is an amazing company with exceptional products and services

Rating:

5.0

Proprietor was friendly and helpful

Rating:

5.0

No improvement needed! The owner of the location was very friendly and efficient - of the 4 U-Haul locations I've visited, this person was the best.

Rating:

5.0

I am a longtime loyal customer you all provide quality customer service and excellent equipment at a fair price , thanks and I’ll be back in a couple of months, Respectfully, BOB….

Rating:

5.0

Very friendly, accommodating staff. Vehicle was in excellent shape.

Rating:

4.0

As a corporate policy, I would suggest renting trucks with a full tank of fuel and requiring same on return, like most car rental companies. Makes it simpler and avoids picking up a truck, like I did, that required filling up before I could even begin.

Rating:

4.0

Customer service was great, van check engine light was on, store was aware, needs to be addressed.

Rating:

2.0

Don’t have a vacant store when a rental is scheduled for pickup. Was scheduled for pickup at opening of posted open hours and no one showed up for 35 minutes. Waiting around with wife and infant son for someone to help. Online chat didn’t provide helpful direction and stopped responding.

Rating:

3.0

Truck was basically empty on pickup.. also still had some trash in the cup holders and wasn’t swept clean prior to obtaining it

Rating:

1.0

I dropped off a trailer and truck to this location. When dropping off the trailer the attendant just kept looking at me to unhook the trailer. I asked if he was going to do it, he then asked if I would disconnect everything. I was told that the pickup and drop off locations would hook and unhook the trailer. I explained this to the attendant, he finally started to unhook and raise the trailer. Another customer came into the yard to drop off a truck. The attendant stopped unhooking the trailer and asked me to continue the process while he helped the other customer. In was in a hurry so I just finished unhooking the trailer in order to leave. The attendant came back when I was finished and said “see it’s easy”. As I was leaving I went into the store to let them know that I had left the moving blankets that I had rented in the truck. The attendant then told me I had to go get them and bring them into the store. I’ve never been to a location where the attendants were so lazy and unhelpful.

Rating:

1.0

Issues with the staff served me on the rental date. The staff never asked or explained about purchasing an optional insurance, he just added. When I returned next day to ask about the charge, he spoke to another staff that he did ask me for purchasing insurance option which is not true. He also refuse to help when I had a question about the truck. Said he doesn’t know, too. He was not very organized, things were out of order. Also told me he would send a billing document in one hour after I return the van but it ended up next day with an optional insurance added.

Rating:

5.0

Tek was friendly and easy to work with. It’s because of him that I’d recommend the place. He is so friendly and helpful!

Rating:

1.0

I’d never recommend uhaul services to anyone after the experience I just had. I got sent to 3 different locations for my reservation, only to get a truck with a door that jammed over half way open. This delayed my move tremendously, and I had to strap my items with my own equipment and drive very slow to my new location. I also was being told if I returned the truck in the morning I would be over charged, even though the guy on the phone said he extended my reservation for the rest of the day. This forced me to call road side assistance, wait an hour for the guy to get there, wait an hour and a half for him to fix the door, just so I could return the truck and avoid being charged extra. I’ve had a few good experiences with you guys but any time it’s not a rental straight from a uhaul rental service or a more professional business then it’s not gonna go smooth. The smoke shop is the last place that should be able to rent out UHauls. That shop sells fake things lol

Rating:

5.0

The truck was all clean and has plenty of room for my stuff and the customer service was excellent!!!

Rating:

1.0

Poor customer service the agent wanted to argue with me about hooking up the trailer even though I was there before they closed. Ended up spending 45 minutes arguing with him before he would actually hook it up extremely ridiculous will not return to this location.

Rating:

5.0

The check engine light was on and it only had 6000 miles on it.

Rating:

2.0

Employees needs to be on time so we can have the full length of time for our reservation

Rating:

5.0

Equally very good!⁹

Rating:

4.0

Clean equipment but driver visit was broken and engine light was on.

Rating:

4.0

The right side windshield wiper was missing the piece that holds it in place. I couldn’t drive while it was raining. During check in, the app would not let me input this issue.

Rating:

5.0

This reviewal process is really clumsy and poorly done, and if I hadn't had such a positive experience with the rental location, I wouldn't bothered doing the review. Having to provide the contract number, which involves pulling up a separate page on screen and then typing it in manually because the contract is an image, and then having to go BACK and open a SEPARATE email to actually get to this page, is really poorly done. If you'd just sent a separate email link with the contract number embedded, it would been much more practical.

Rating:

5.0

Pleasant and friendly staff.

Rating:

3.0

i ordered moving blankets and they were not there. we had to go to another UHaul location to get the blankets

Rating:

3.0

I was quoted one price online around $40, then I got there and was quoted $79 by the person helping me which was okay. I returned everything as I should and was charged around $140. I went exactly 10 miles which was in the second quote so there is no reason I should be charged double what the second quote was and over three times the original. I will not recommend nor use this location again. I will actively deter anyone from using this location as well.

Rating:

1.0

The vehicle had a check engine light and low tire pressure sensors on. Had a total of 8 vans in lot. I asked to be in a different van or truck but was told they were all ready with reservations. On return g in 4 hrs. Another person completed the reservation and the total cost was not what I thought and was charged for things that were not on my original reservation only. I just paid to be done. Felt talked down to. Will never rent from this location again

Rating:

1.0

I was attempting to pick my truck up and use the app, but my location would not register. Even after troubleshooting all my location settings, which were correct. After being on hold for 30 minutes, the customer service agent was able to have me manually log in and be able to complete my rental. I had similar issues when I returned because my pictures would not save in the app. What was most frustrating about this entire experience was I had originally rented a truck from a location that was one block away from my home. U-Haul moved my reservation to this location, which was farther away and caused me to take an Uber to get back and forth. The delay definitely slowed my move and cost me extra time with my movers.

Rating:

4.0

about maintenance

Rating:

5.0

Nothing. Nice employee and great service.

Rating:

5.0

Tek, who helped me with my rental, was really friendly and professional.

Rating:

5.0

People were very friendly. I was pleasantly surprised by the ease of the pu and drop off.

Rating:

5.0

Really good customer service. Thank you very much.

Rating:

3.0

Easy process. Convenient as well.

Rating:

4.0

Transaction was simple, owner was friendly. Only issue was the surfaces in the cab of the vehicle desperately needed a wipe down and windshield was filthy.

Rating:

5.0

The manager of this location was very helpful and friendly. The truck itself worked fine but had some odd service lights on.

Rating:

3.0

Vehicle was not clean, was charged a "convenience fee" of $20 for after hours drop off, a fee I was never told I would be charged. I would like the fee reversed, I did not use the app or website to return the vehicle.

Rating:

3.0

Cab was dirty, had to clean with clorox wipes. Engine belt squeaked. Location had to open early in order to honor my originally scheduled pick-up time of 8am. U-haul moved my reservation to this location from another. THis location didn't open until 9, I had booked 8am. The proprietor met me at 8:15am as a compromise. I apprecaite the proprietor.. Uhaul needs to do a better job of looking at schedules when moving things around like this

Rating:

2.0

Really, a smoke shop? I was shunted to this “neighborhood” location when the rental agreement location (actual U-haul) couldn’t supply the reserved trailer. Nothing fancy, just a 4x8 trailer. One harried cashier, and one trailer in a grubby lot behind the shop. Not impressed, and not convenient that I had to go further to pick up the trailer.

Rating:

5.0

I ordered a truck to rent 2 weeks in advance. They were interested in their low price and clean car. The truck tank was half full of fuel, clean and in good technical condition. Paid for 30 miles but drove 31 miles. but to my surprise I was only charged an additional 1.39 plus taxes. Loved the experience of working with these guys from Smoke abd Gift. I recommend them to everyone!

Rating:

4.0

Pick up in Seattle was great. Store owner did all to help us get down the road quickly.

Rating:

1.0

Give me the fucking services I ordered at a reasonable distance. You screwed up our order 3 times. Never giving U-Haul another red fucking cent.

Rating:

5.0

Very Good customer service. A+ Thank you!

Rating:

5.0

When my fiance left his wallet sitting in the truck I rented, the clerk who checked the truck in, had made sure to call me first thing in the morning and got it back to me right away! Thank goodness

Rating:

2.0

I already input all of the required information on the U-Haul app in advance just to be asked the same information again in person and spend another 20+ minutes on registration at the shop. There was a $1.45 toll that was sent to me 3 weeks after the facts, and the shop/U-Haul charged $1.00 on top of it for “admin fee.” Not a material amount, but if your model is set up to upcharge every dollar you can get from your customers, I hope you’re not expecting a raving review or retention.

Rating:

4.0

Gentleman was very nice and helpful! Thank you for your assistance

Rating:

1.0

I rented this truck to move a vintage dining room table and chairs. I assumed that the truck box would be clean, so I didn’t check before I left. Big mistake. The box was full of screws, nails, and other construction debris. I also rented blankets to protect my furniture during the short drive. Half of the blankets were covered in dirt and debris, the other half were clean, but they were wet. I spent 20 minutes cleaning the truck out and shaking out blankets before I could load anything up. I mentioned this to the shop owner and not even an apology. I have rented from U-Haul more than 10 times and never had such a poor experience. I will never use this location again.

Rating:

2.0

First... the person working there was great! Very helpful. Second... the "facility"... is at a roadside minimart/smoke-shop. NOT a U-Haul facility. It was what it was, but very sketchy. Again, the man working there was kind and helpful. No issues, so the drop-off went fine.

Rating:

5.0

No improvements! Fantastic service.

Rating:

4.0

Super Excellent across the board

Rating:

1.0

Closed before stated closing time on door. No lights in parking area. Dangerous. Barely found the key drop off.

Rating:

5.0

Excellent service, personable and professional