Don’t have a vacant store when a rental is scheduled for pickup. Was scheduled for pickup at opening of posted open hours and no one showed up for 35 minutes. Waiting around with wife and infant son for someone to help. Online chat didn’t provide helpful direction and stopped responding.
Nolan W
Edmonds Smoke and Gift
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonds, WA 98026
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Truck was basically empty on pickup.. also still had some trash in the cup holders and wasn’t swept clean prior to obtaining it
MILO ZI dropped off a trailer and truck to this location. When dropping off the trailer the attendant just kept looking at me to unhook the trailer. I asked if he was going to do it, he then asked if I would disconnect everything. I was told that the pickup and drop off locations would hook and unhook the trailer. I explained this to the attendant, he finally started to unhook and raise the trailer. Another customer came into the yard to drop off a truck. The attendant stopped unhooking the trailer and asked me to continue the process while he helped the other customer. In was in a hurry so I just finished unhooking the trailer in order to leave. The attendant came back when I was finished and said “see it’s easy”. As I was leaving I went into the store to let them know that I had left the moving blankets that I had rented in the truck. The attendant then told me I had to go get them and bring them into the store. I’ve never been to a location where the attendants were so lazy and unhelpful.
MANUEL AIssues with the staff served me on the rental date. The staff never asked or explained about purchasing an optional insurance, he just added. When I returned next day to ask about the charge, he spoke to another staff that he did ask me for purchasing insurance option which is not true. He also refuse to help when I had a question about the truck. Said he doesn’t know, too. He was not very organized, things were out of order. Also told me he would send a billing document in one hour after I return the van but it ended up next day with an optional insurance added.
CHRISTOPHER CTek was friendly and easy to work with. It’s because of him that I’d recommend the place. He is so friendly and helpful!
RUTH M