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Yang S.
Customer Reviews for Eds Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and great customer service. Will recommend.
Michael D.Nothing. Ed was super
craig P.A little better coordination between the company and the location owner. I got an email that basically said my reservation was changed to 24/7 anytime pick up. But when I got there to start my pick up, I had to wait for the shop to open. Also the location owner said you changed one of the screens which made processing harder. The first screen says ONLY if adding additional driver should you click to add. But since I was the only driver, he couldn't figure it out. After calling, he learned you still have to add a driver even if it's the renter. ? That doesn't make sense
NIRMAL L.N/A
Juan M F.Great customer service and really friendly. Will definitely come back here.
JESUS M.I was treated very nice. The van was clean and every thing worked. I had a great experience with uhaul so my comment is keep doing what u do it works.
rebecca C.Extremely friendly owner! It was a wonderful experience.
Sarah H.Excellent service.
mir nayab W.Fantastic!
Theodore T.Ed was an excellent help! He was nice over the phone and very helpful in-person when I picked up my cargo van rental. Would use this place again for U-Haul rentals. Thanks Ed!
Ami F.Awesome customer service.
Sergio S.Very nice checked me out fast
Pamela J.The man running Eds Smoke Shop was extremely nice and he sanitized the truck before I took possession. My dissatisfaction has nothing to do with him or the pick up location, but everything to do with my overall experience renting this truck. It was a disaster - all of it caused by UHaul business practices. You accept reservations for locations the customer chooses and then either cancel the reservation because there are no trucks available or tell the customer they have to travel unreasonable distances to pick it up. No, no, no. I DO NOT like Uhaul and give it 1 star over all.
Teresa F.The gentleman at the shop was extremely helpful and made the whole process very easy. Thanks for being there
Steve H.Great customer service! I strongly recommend this place.
Chris M.