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Howard K
Customer Reviews for Edwards Detailing & Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clear path to fenced in area. Small area to go through.cars parked in the way. But the guy was very helpful and nice. Great service from him.
STEVEN HGreat Service
Misshareya WI was told one price but when I got my reciept I saw where I was overcharged there’s no way I should have paid almost $300.00 when I only had the truck for no more than 3hrs.It was returned on time.Very disappointed customer and I will not recommend this to anyone but I was overcharged.
Lamekeya CNo one showed up to help us with our rental. We waited for over an hour and finally had to do online
Daniel RTrain staff.
Justin JThe guy at this place was great
ALEJANDRO MI was to pick up said equipment at 9:00 a.m. No one showed up to the pickup center until 9:45 A.M. There were two returned U-Haul moving trucks blocking the drive to where the trailer was stored and the gentleman did not have the keys to move them out of the way. Near 15-20 minutes and several phone calls later. He located the vehicle keys and was able to move the vehicles. Now let me make this clear. I called the place of pickup the day before. Friday March 18th. Asked them what size ball do I need on my hitch. I was told 2 5/16 would work. Fine. I get a 2 5/16 ball. I finally get to hook up and get moving. Nope. This trailer needs 1 7/8 ball. By then, I had enough. I never took the trailer but you sure didn't waste any time charging my credit card for the trailer rental I did not receive. What are you going to do about it.
roger lExcellent location and very nice and knowledgeable staff member.
STEVE GI was charged over $450 for a 3 hour car hauler rental! I returned the trailer same day and was told they had the return done for me. Now 6 days later I get a receipt and changed hundreds over what I suppose to pay! Revoke this locations right to Uhaul! They are useless and criminals by stealing their customers money by not processing returns of their trailers.
Christian CManagement forgot we were picking up, it took an hour and a half to get the key. I called UHaul and they said the manager overslept and when the young man they sent over finally arrived (probably no fault of his own), he said our reservation wasn't in the schedule. I had all of UHaul's confirmations to show him, so the issue was on pick ups side. None of the equipment I asked to rent was in the truck. The truck was clean, everything else went smoothly. It appears to be lack of organization on the location's part that caused this issue and not uhaul itself.
Rebecca BI rented this a month ago and I am just now getting the receipt from it? I was afraid someone had used my information to do another rental.
Roger HThe person who helped was very kind however he or someone at his shop told me I could pick up at 8:00 am and no one showed up until 9:00 am.
BETTY MDiscontinue partnership with location! Very rude and unpleasant experience!
Ashley BExplain the procedure.
Debra MTried to drop off trailer and no one was at the location and no one would answer the contact phone number. Finally a field manager showed up and took the trailer
ROBERT WWent inside to pick up truck. The men sitting inside didn’t say a word to us until a few minutes after standing there. They then told us to go back outside and search the premises for someone else to help us. We searched, didn’t find anyone else on the premises so we went back inside the building. The man said he still couldn’t help us and told us to call someone else. We called the other man and we had to wait for him to come back to the location to give us the key. It appeared that the truck was not cleaned properly in between uses. We were able to leave our car there in order to go back and pack up the truck so that was an advantage.
Sandra FU-Haul leaked in rain..
Malika MMade a reservation at my preferred location in Prattville and it was the second time in a week I was switched without notification. Completed online check in and when I got there they were not prepared for me. One of the workers had to call the U-Haul attendant on the cell phone, hooked everything up myself. Very impersonal and not professional.
Kevin WUpon arrival, 2 employees were detailing a car and directed me inside to a 3rd. That young man was sleeping on a couch and did not wake up despite multiple attempts. Once another employee woke him up, he just directed the other person (who came in from outside) to use the app. The gentlemen who was trying to help didn't know all the ins and outs and kept having to go back to the other employee who kept attempting to go back to sleep on the brown recliner. After signing for the document, the gentlemen did help connect the equipment, and then told me to pull out of the fenced area. The only problem is that there were so many parked cars for the detailing operation, that there was only about 4 inches of clearance on each side and it took multiple attempts since no ground guide was provided and no other exit was available. The interior of the facility also had a prominent skunky smell as well which may explain why the interior employee was so concerned about returning to his nap
Robert LStaff was friendly. Equipment was clean and ready at the appointment time.
Nicholas WEverything was excellent! ...very professional!
Lorenza PVery unprofessional. I returned my trailer at 10:20 pm, they tried to charged me for three days.
JOSUE DThe finders were missing plastic on them where it had rubbed off.
Richard CPiss poor customer service
John SThe truck was nasty. No one checked the truck or mileage. I did not use the truck for 28 miles. I used it for approximately 15 miles. I will never get a truck from them again. The whole set up was questionable.
JANET LTrying to contact uhaul I was charge double And wrong name 94868442 Not from Edwards from you Uhaul Cannot reach anyone on your phone I am going to dispute it at bank Patricia York
GAYLE EI had requested to pick up the truck within a mile from my home, but the location was changed to a location in the next city over; so we had more miles to travel before we even started the move. And even though I called the day prior to pick up to ensure that I would be able to pick up the truck, the establishment was not opened and we had to wait for an hour (check your records and you will find where I called at about 8:45 to find out about the delay). Because of that delay, we reached the Atlanta area at rush hour and had several traffic delays.
Michael O