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ROLAN H
Customer Reviews for Effingers Equipment LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
TIMOTHY APlease check the truck in the same day it was turned in.
Grant DEat service!
DOUGLAS SNothing everything was great
GREGORY WThere was 💩 poop in the trailer that we had to clean out of the trailer before we could use it. Very disturbing and disgusting.
sharon pNot an issue with the Viroqua location but with UHaul in general because the equipment was supposed to be in LaCrosse and with less than 24 hours notice, I was told I needed to pick up the truck in Viroqua which is 40 minutes from LaCrosse.
MARCEL TVery happy with U-haul
LAURA LI don't now anything.
Richard PPickup and drop off was easy and fast. Staff was helpful. Truck was clean and ran perfect. Was nervous for my first time but everything went smoothly.
SAMANTHA SStaff was very friendly and helpful. Flawless experience.
THOMAS Gfriendly service. good equipment
Anddrew LThe gentleman at the drop off location was easy to work and even tried to get us reimbursed most of our money back we spent on the tire.
ALFRED DVery professional personnel and seamless process bravo 👏
Darrell PEverything was fine.
LAURIE AMark got me out of there in minutes! Thanks Mark!
Mark DThe steering is worn out and the cab was dirty. Other than that it ran well and I thought it got good gas milage for that type of truck. I'm appreciative of having this service in Viroqua.
KENNETH DGreat customer service
John FI got there after hours and had trouble doing the return on my phone.
Daniel TOk, so the Viroqua location, the workers was Excellent, he did everything within a good time.Reasoning it was extremely helpful. NOW for your TRAFFIC DEPARTMENT. EXTREMELY HORSE SHIT SERVICE. I originally hooked the pickup for this equipment at the lacrosse road street location. I chose this location Because it was the best place for pick up on my way into lacrosse.And best place for me to pick up the items I had purchased. I selected that on your website, Your website allowed me to select that location stating that it would have said equipment for pick up at that location. Now somewhere in your fine print on three pages Somehow I agree to the location to change upon anytime traffic decided. Your website is set up to upsell. It is not available to read your fine print properly. I was called the day before.My pick up that my location was changed to sparta wisconsin. Sparta is an extra forty minutes and i'm already Is three and a half hours to lacrosse. You Added an hour and a half to my drive. Upon getting to sparta turns out, THEY DID NOT HAVE SAID EQUIPMENT. Now I have wasted more time do to your Dispatch Traffic personal. Now I have to drive to Viroqua WI. So now we are adding another 40 mins just to pick up and an hour now to my items. I was not able to pick up my items on time so I had NO HELP LOADING AND HAD TO PAY MORE MONEY TO GET HELP TO LOAD. Your Dispatch traffic. Cost me a lot more then the $50 off my rental. You cost me $100 more + fuel + Unnecessary mileage + now the most valuable thing in the word TIME. You guys did nothing but waste my time.Money fuel mileage wear and tear on my Vehicle. I give this experience a negative five star rating to your Dispatch traffic department. Oh and by the way, I know you transfer equipment around, do to I have done transfers for you in the past. The location I was at was on the south side of LaCrosse on Jackson st.(my parents gas station and auto service business)We would transfer equipment to rose st, sparta, lacressent mn, also would prep equipment for pick up transfers to other locations. The business is still there and family ran now for 95 years but is no longer a u haul dealer. We left the uhaul program for may reasons but one of the main reasons was your Dispatch traffic. I can see the that area of uhaul will never improve in customer service and kindness.
Wyliam WI was referred to this location after having issues AGAIN with a mobile pick up at another location. Mark at Effinger was great and got us on our way quickly. That said, the truck share process never works and I have had issues on 2 of my 3 attempts to rent a truck or trailer with this method. If U-Haul is going to continue to offer this option it needs a lot of work to become functional. There are very good reasons why we select the size, time and pickup location during the reservation process but more often than not it seems that on the day of your rental you just get whatever is available at the time. This renders the reservation process completely useless and a waste of time for the customer and U-Haul. With this many repeat issues I will seriously consider other options for my future rental needs.
Ryan LVery efficient and easy to do! We were very pleased with the whole experience.
Sarah FExcellent service.
John HI do not see any room for improvement, it was an absolutely wonderful experience!
Joseph OThey have always been so helpful and courteous. I have never had any problems renting uhauls or equipment from this place. They always have plenty of options available.
Angela BEffingers always provides excellent service and equipment
Jessica VWe always rent from Effingers. Friendly Service
Mark MThe owner of the business was courteous and familiar with which options could fit our needs.
CHARLES MQuick, friendly, helpful
Jennifer BMark went above and beyond to make sure everything was in working order. He was fast and courteous. Thank you Mark!
Jesse NThe truck was clean and drove nice.
Amy MThey were closed upon return
James RWonderful, friendly staff and clean, new truck. Great experience!
Katherine NThe chains on the trailer were a bit long. Once the load was in place, I had to tighten them. Other than that, everything worked flawlessly.
Michael KMark at Effinger's is always helpful.
MICHAEL K