Customer did not leave a comment.Jordan C.
Effingers Equipment LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kevin M.
Very friendly and helpful. He had the rental truck warmed up and ready to go! It was greatly appreciated especially on a cold day! :)Lacey V.
Customer did not leave a comment.Anthony B.
You are too expensive. Budget Truck Rental was 1/2 the cost of a Uhaul. If we weren't in a pinch, we wouldn't have used Uhaul at all.Jalon F.
I'm glad I chose contactless pickup because I could see customers coming and going from the shop not wearing masks.Cori S.
Great service thank you ðŸ˜Š!!Debbie C.
See above regarding the haul reservation and truck/car transporter availabilityJessica V.
Customer did not leave a comment.PATRICIA D.
It was a necessary means to an ends.Edward F.
Customer did not leave a comment.Ian W.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.Ginger E.
Customer did not leave a comment.BENJAMIN A.
Customer did not leave a comment.JIM D.
Customer did not leave a comment.Tina K.
Customer did not leave a comment.Keith M.
Rented many U-hauls. This location had the best service.ROSS W.
Customer did not leave a comment.jannette S.
Customer did not leave a comment.sam G.
Customer did not leave a comment.Kathleen K.
Customer did not leave a comment.LEAH C.
He quickly backed the trailer up, when I askedEDWIN R.
Customer did not leave a comment.priscilla M.
Make every Uhaul location as friendly and willing to help as Effingers. The owner was beyond friendly and helpful and I can't imagine another location being nearly as good. I would recommend them to everyone I know ever needing a Uhaul.Kristopher H.
Customer did not leave a comment.BARBRA R.
Very nice people! My second time renting there and was a pleasure to do business with the Effinger's.Brad M.
Customer did not leave a comment.Bao A.
Customer did not leave a comment.JEFF D.
Customer did not leave a comment.Gregory F.
The location and people there were great to work with. It rained the night after I loaded the trailer and it leaked all over my furniture.. I didn't file a complaint as i knew like most companies these days you would drag things out and i would spend a lot of time and effort to get the shaft. Your failure to replay to this will only reaffirm what i am saying.Brent G.
Customer did not leave a comment.Calvin C.
Have the size of truck that we reserved weeks ahead of time.Christopher V.
Customer did not leave a comment.ALLEN A.
Customer did not leave a comment.Tanner R.
Because of a shortage of one-way trucks this weekend U-Haul had to change my reservation to more than an hour away. It would have meant a very late start on pickup day. The manager in Fort Atkinson was very helpful changing our reservation to 24/7. We were able to pick up the truck on the way down instead of the next morning. I really appreciated his help.Benjamin K.
I returned trailer early on Sunday afternoon when store was closed. Return did not require after hours service as it was not due until Monday morning. A service fee was added without any conversation or warning to me. Three phone calls were not returned when I requested an explanation.Cornelius B.
Customer did not leave a comment.SHAWNA E.
Customer did not leave a comment.Berclee K.
Customer did not leave a comment.DEBORAH A D.
Customer did not leave a comment.Randall K.
Customer did not leave a comment.Amanda R.
Customer did not leave a comment.REMINGTON R.
I am a home remodeling contractor I've been doing this for about 20 years before that I worked 14 years retail. These surveys that ask the customer what you can do to make their experience better would Be for you to become a customer and judge for yourself. If I had a bad experience I would tell you about it. But I didn't. I had a very good experience and the man who was representing you that waited on me did an excellent job. The vehicle was nice and clean ran well and I am very satisfied today with my U-Haul experience. Sincerely Peter BrownPeter B.
Customer did not leave a comment.DONALD S.
Always a pleasure to rent from Effinger'sMICHAEL K.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Becky D.
Customer did not leave a comment.Lisa H.
The only glitch came when I returned the truck to Viroqua. I had gotten a text that said I was to return the truck to Sparta but that is 25 miles away. Viroqua is 6 miles away. And the owner of Effingers was out sick so I had to leave the key in the lock box. The number I had to call for an after hours drop off was not in service. So I ended up making 4 phone calls to let UHaul know where and when I left the truck. Drop off info needs to be clearer. Thank you.cindy H.
Customer did not leave a comment.Dawn E.
Customer did not leave a comment.Adam A.
easy drop offmonte S.
Mark, the proprietor, is a great guy to work with.MICHAEL K.
Customer did not leave a comment.John W.
Awesome customer service!Theresa S.
Nothing. Excellent service and equipment.Phillip J.
Super nice and helpful!Theresa S.
Customer did not leave a comment.Donna S.
Nothing I can think ofShawn S.
Customer did not leave a comment.KYLE T.
Customer did not leave a comment.Kendra A.
Customer did not leave a comment.January N M.
Customer did not leave a comment.Marlene B.
Customer did not leave a comment.Laurie L.
Customer did not leave a comment.Kay P.
Did not have reception at this location. Had to drive to culver's to be able to pick up the truck after the place closed. Never again will I pick up a truck after hours.Anthony F.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.Aaron A.
Very friendly guy to do business with, can't think of any way to improve!Dennis D.
Customer did not leave a comment.Alan T.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.mark L.
Mark at Effinger went above and beyond patience and support, friendly and efficient with his service. I needed to fix my truck brake light connectors for the trailer to hitch and he helped me multiple days to get me on my way.Laura B.
Customer did not leave a comment.DEBORAH A D.
This location was a little tight for large Uhaul trucks or trailers. That said they made me feel like a million bucks with all their compliments in my ability to back my larElton O.
Customer did not leave a comment.Dominic N.
Customer did not leave a comment.Patricia N.
I was talking the trailer from Wisconsin to Texas and was rented the oldest one in the lit. When we unloaded it half of my belongings were soaking wet due to it leaking when we had to drive through rain. Take into consideration the length of the trip instead of trying to just make a dollar. $250.00 for a one way rental really is not justified when your belongings are damaged and the insurance only covers damage to your property, the trailer.Vicky S.
Customer did not leave a comment.Dan R.
Perfect experience. Nothing to suggest for improvement.Thomas W.
Customer did not leave a comment.Fred S.
Customer did not leave a comment.David H.
Customer did not leave a comment.steven M.
Mark was excellent to work with!! He went above and beyond the call of duty to ensure my rental experience and mission were accomplished. My hitchlock rusted and I couldn't use my hitch till it was sawed off. Mark had a hitch so I could get me on my way. He is the epitome of old fashioned service. We will make Effinger our go-to location for all of our U-haul needs.... Thank you for such quality service!! EmilyEmily D.
Customer did not leave a comment.scott G.
(This comment is not specific to just the pick-up location.) Every u-haul person I interacted with (pick-up, phone call from u-haul, and drop-off) commented about how slow and frustrating your, IT systems are...maybe upgrade or improve those attend so all of unyoked users enjoy their use of the system instead of complain about it?Steven P.
Customer did not leave a comment.michael S.
Everything worked out great. Thank-you................CAROL Y.
Very accommodating and customer friendly dealer! I have always received great service with this location -Thank youjim M.
After hours drop off went very smooth.SCOTT L.
Customer did not leave a comment.Lindsay W.
Friendly professional staff, good equipment, and a positive experience!larry W.
I had to drive 65 miles to pick up the truck. That is not acceptable considering I had reserved a truck three weeks in advance. An effort should have been made to have a truck available at the Decorah location or one closer, not 65 miles away. I am 81 years old and did not appreciate having to drive that far to pick the truck.norma J.
Customer did not leave a comment.Bethany A.
I dropped off the truck same day and only took a few minutes to close out paperwork----both places very efficient and it all worked out great on a stressful day---highly recommend. Mike B.Michael B.
Customer did not leave a comment.MARY W.
Dealer was knowledgeable, friendly, helpful.WILLIAM H.