Customer Reviews for Effingers Equipment LLC
(U-Haul Neighborhood Dealer)

333 reviews

800 N Main St   Viroqua, WI 54665

(608) 637-8233

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(608) 637-8233

800 N Main St
Viroqua, WI 54665

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

HONG M. 
Rating:
4.0

Customer did not leave a comment.

Harlyn S. 
Rating:
3.0

Very knowledgeable staff and helpful

Darrell P. 
Rating:
3.0

Customer did not leave a comment.

Allen P. 
Rating:
4.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

Mark was very helpful.

William S. 
Rating:
5.0

Mark Effinger is very friendly and nice to work with.

cyndy H. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Robin O. 
Rating:
3.0

wanted a 10 footer was told the cargo van would hold a queen matress & box spring did not had to make 2 trips other than that ride was awesomw

Diane C. 
Rating:
4.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

This guy was great! He even backed the trailer into the parking spot for me!

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

GORDON P. 
Rating:
5.0

Extremely helpful and attentive to our needs!

THOMAS J. 
Rating:
4.0

The woman, Donna was extremely helpful. She sympathized with us & apologized for there being no blankets. I can tell that if it would have been her company, this would have never happened.

RUTH S. 
Rating:
3.0

Truck had to be swept out before we left

Sarah C. 
Rating:
5.0

provide a monkey assistant next time.

Ben D. 
Rating:
4.0

Customer did not leave a comment.

Tammy D. 
Rating:
5.0

Customer did not leave a comment.

Ethan W. 
Rating:
5.0

Nothing, the attendant was the nicest guy you could have to represent your company!!!

JIM S. 
Rating:
5.0

I rented a truck! I could not adjust the seat up or down and I could adjust the steering wheel at all, this made for an uncomfortable ride.

William B. 
Rating:
3.0

Customer did not leave a comment.

KEVIN B. 
Rating:
3.0

Customer did not leave a comment.

KACIE O. 
Rating:
5.0

Very helpful!

Isabel B. 
Rating:
5.0

I was hauling a perishable product and had no as in zero margin for any errors. Everything had to be 100percent reliable. Timing was crucial for every aspect of my operation. Mr Effinger understood my situation completely. He recommended using his local based truck which I agreed to because it was a guaranteed availability with no last minute excuses for my having a truck. It was bigger than I needed but the overriding concern was its availability. His decision was spot on .I was hauling frozen grassfed beef valued at 8000$ to a group of friends whose diets depend on my beef. All the stars lined up for a successful project which uhaul was an integral part of. I will be doing a similar trip this time next year. My total rental costs were higher than I planned for due to the larger truck and gas mileage but the outcome was worth it....win win win for all involved.prior preparation prevents poor performance the five most important p's have guided my life for 79 years and I highly recommend that you use this mantra in every aspect of uhaul operations and management. Thank you John Hosemann Rising Sun wisconsin

John H. 
Rating:
1.0

Customer did not leave a comment.

Russell W. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Brian Z. 
Rating:
4.0

Move was for La Crosse to destination to the east. The online request does not take into account the 30 extra miles needed to drive to get to La Crosse from this location so I was charged for going over the mileage....not a good company policy....system/company should take this into account. Service in Viroqua was friendly and great.

Tom G. 
Rating:
3.0

Customer did not leave a comment.

Roger B. 
Rating:
4.0

Mark was very helpful when checking in my rental. Really good guy. However, his location seemed slammed on Saturday morning and he was the only one working on the UHaul rentals. So, I waited 45min to check in my drop off. Simply understaffed for volume of customers on a Saturday morning.

MATTHEW B. 
Rating:
3.0

It's Viroqua WI. What was I expecting? They have a lunch hour, I didn't know. I showed up during that time so I had to wait. The guy was late but friendly took care of things just fine but it's Viroqua time. I think Andy Taylor dropped by to pick up his chain saw. Lol.

Doug W. 
Rating:
5.0

Customer did not leave a comment.

B R. 
Rating:
5.0

Mark was super helpful and friendly. This was my first time renting from uhaul and my first time using a hitch, so he was patient and thorough.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Evan F. 
Rating:
5.0

No problem with Effingers at all. This is for Uhaul corporate During rental took out safe tow....when installing the trailer onto the truck in the rain Uhaul sent me a text message saying I declined safe tow..this wasn't the case 36 minutes on hold to only talk to a representative whom decided eating potato were more important than answering my question. This is very unprofessional of Uhaul customer rep.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

Nothing really! My trailer I picked up pulled so good behind my truck and I went through some tough weather!

maggie C. 
Rating:
5.0

Staff was extremely helpful, and Friendly. Also, the person who helped me find the trailer at this location is Mike Premo from this location . I appreciate all he did to get me the help I needed Tri-State Auto Center (507) 895-9225 Tristateautoctr@outlook.com Tristateautoctr.com 270 Strupp Ave Suite A La Crescent, MN 55947

Hassan M. 
Rating:
5.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Very friendly and helpful. He had the rental truck warmed up and ready to go! It was greatly appreciated especially on a cold day! :)

Lacey V. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
3.0

You are too expensive. Budget Truck Rental was 1/2 the cost of a Uhaul. If we weren't in a pinch, we wouldn't have used Uhaul at all.

Jalon F. 
Rating:
4.0

I'm glad I chose contactless pickup because I could see customers coming and going from the shop not wearing masks.

Cori S. 
Rating:
5.0

Great service thank you 😊!!

Debbie C. 
Rating:
4.0

See above regarding the haul reservation and truck/car transporter availability

Jessica V. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
3.0

It was a necessary means to an ends.

Edward F. 
Rating:
3.0

Customer did not leave a comment.

Ian W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Ginger E. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN A. 
Rating:
5.0

Customer did not leave a comment.

JIM D. 
Rating:
5.0

Customer did not leave a comment.

Tina K. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Rented many U-hauls. This location had the best service.

ROSS W. 
Rating:
5.0

Customer did not leave a comment.

jannette S. 
Rating:
3.0

Customer did not leave a comment.

sam G. 
Rating:
4.0

Customer did not leave a comment.

Kathleen K. 
Rating:
5.0

Customer did not leave a comment.

LEAH C. 
Rating:
5.0

He quickly backed the trailer up, when I asked

EDWIN R. 
Rating:
5.0

Customer did not leave a comment.

priscilla M. 
Rating:
5.0

Make every Uhaul location as friendly and willing to help as Effingers. The owner was beyond friendly and helpful and I can't imagine another location being nearly as good. I would recommend them to everyone I know ever needing a Uhaul.

Kristopher H. 
Rating:
5.0

Customer did not leave a comment.

BARBRA R. 
Rating:
5.0

Very nice people! My second time renting there and was a pleasure to do business with the Effinger's.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Bao A. 
Rating:
5.0

Customer did not leave a comment.

JEFF D. 
Rating:
3.0

Customer did not leave a comment.

Gregory F. 
Rating:
3.0

The location and people there were great to work with. It rained the night after I loaded the trailer and it leaked all over my furniture.. I didn't file a complaint as i knew like most companies these days you would drag things out and i would spend a lot of time and effort to get the shaft. Your failure to replay to this will only reaffirm what i am saying.

Brent G. 
Rating:
5.0

Customer did not leave a comment.

Calvin C. 
Rating:
3.0

Have the size of truck that we reserved weeks ahead of time.

Christopher V. 
Rating:
5.0

Customer did not leave a comment.

ALLEN A. 
Rating:
5.0

Customer did not leave a comment.

Tanner R. 
Rating:
4.0

Because of a shortage of one-way trucks this weekend U-Haul had to change my reservation to more than an hour away. It would have meant a very late start on pickup day. The manager in Fort Atkinson was very helpful changing our reservation to 24/7. We were able to pick up the truck on the way down instead of the next morning. I really appreciated his help.

Benjamin K. 
Rating:
5.0

Perfect

Scott F. 
Rating:
1.0

I returned trailer early on Sunday afternoon when store was closed. Return did not require after hours service as it was not due until Monday morning. A service fee was added without any conversation or warning to me. Three phone calls were not returned when I requested an explanation.

Cornelius B. 
Rating:
5.0

Customer did not leave a comment.

SHAWNA E. 
Rating:
5.0

Customer did not leave a comment.

Berclee K. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH A D. 
Rating:
4.0

Customer did not leave a comment.

Randall K. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
4.0

Customer did not leave a comment.

REMINGTON R. 
Rating:
5.0

I am a home remodeling contractor I've been doing this for about 20 years before that I worked 14 years retail. These surveys that ask the customer what you can do to make their experience better would Be for you to become a customer and judge for yourself. If I had a bad experience I would tell you about it. But I didn't. I had a very good experience and the man who was representing you that waited on me did an excellent job. The vehicle was nice and clean ran well and I am very satisfied today with my U-Haul experience. Sincerely Peter Brown

Peter B. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Always a pleasure to rent from Effinger's

MICHAEL K. 
Rating:
5.0

N/A

Mohamed H. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Becky D. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

The only glitch came when I returned the truck to Viroqua. I had gotten a text that said I was to return the truck to Sparta but that is 25 miles away. Viroqua is 6 miles away. And the owner of Effingers was out sick so I had to leave the key in the lock box. The number I had to call for an after hours drop off was not in service. So I ended up making 4 phone calls to let UHaul know where and when I left the truck. Drop off info needs to be clearer. Thank you.

cindy H. 
Rating:
5.0

Customer did not leave a comment.

Dawn E. 
Rating:
5.0

Customer did not leave a comment.

Adam A. 
Rating:
4.0

easy drop off

monte S. 
Rating:
5.0

Mark, the proprietor, is a great guy to work with.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Awesome customer service!

Theresa S. 
Rating:
5.0

Nothing. Excellent service and equipment.

Phillip J. 
Rating:
5.0

Super nice and helpful!

Theresa S. 
No reviews have been submitted for this location.

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