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CHRISTOPHER-JORD C
Customer Reviews for Effingham Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people here completely screwed up my u haul reservation I had made and charged me $250 extra. I marked altamont as the drop location and they gave me a uhaul that was an in town rotation WITHOUT letting me know. Absolutely terrible experience definitely not doing it again.
PATRICIA KHorrible customer service. Even called a name by the owner.
SHANE HMake sure the trucks are clean. And dry inside the cab
Kevin LApparently there are no dedicated U-Haul dealers in the Effingham, IL area. They're motels or towing services. I was re-directed for a pick-up location because the woman who owned the place where I was supposed to pick up the trailer closed for several weeks for maternity. When I arrived at the second place, the office was closed. I called the number on the door and the guy answered and said he could walk me through it over the phone. Meanwhile a tenant in the motel was looking to hook up a drug deal. So l hooked up the trailer myself. Good thing I didn't need a 6x12 trailer, I wouldn't have been able to lift it up myself.
Tom CVery friendly and accommodating! Equipment was in great shape. I would highly recommend U-Haul!
Dave PThanks for fast friendly service.
barbara cEasy smooth process. Accommodated my need to change the date of my pick-up day
Richard LI was charged for 3 days instead of 2. Also I was charged 4 days for a utility dolly that I only had 2 days also. I have emailed to ask about this and have gotten no response.
Daniel EGood drive
BENDY DThey are scammers, they don't give the real prices and when it comes to charging the price is triple what they had said. I'm not satisfied at all
josward lIt is poorly lit. Barely enough room to get into the location and intimidating if you are not trained to back a trailer. Gentleman there was unable to assist. Not recommended for female to go alone. Too dark.
MORGAN MI'M IN MY MID 80'S MOVING MY DAUGHTER OUT OF STATE 1100 MLS). THE HELP AND PROFESSIONALISM BY ALL I DEALT WITH IN THE WHOLE OPERATION WAS OUTSTANDING. PICK UP AND DELIVERY AND PICK UP AGAIN ON THE OTHER SIDE WAS GREAT. THANK YOU.
JOHN EMy total rental was $110.xx, which i was just charged, but i also have a charge for $45.95???? I need that reimbursed immediately
Kendra BVery efficient rental with super nice people!
RICHARD FStaff, professional, courteous. No issues with rental experience
JAMES AThe location seems sketchy. I should have went to the one across town
Tim WAttendant did not speak English
Charles BThe equipment was ready for us. The service was good!
James SWe were charged an extra $1 due to being over on miles. If we wouldn’t have gone an extra 35 miles due to a uhaul employees job incompetence, we wouldn’t have been over on miles.
Hunter JNot much.
Ron FVery friendly and professional. Highly recommend.
jeff wProprietor is very helpful and experienced with Uhaul.
James WThe person there on the weekend did not know how to process; had to contact national UHaul the following day to make sure the truck was properly checked in and received in the system.
Misty TVery easy process, equipment was excellent condition. Would recommend this for anyone.
bran kAll went smoothly. Thank you.
David DI would recommend Bill and his location 1,000%
October BGood people to work with and very accommodating.
patrica bClerk did not came out to look at what i returned. i could have drove away with the trailer and no one would know. This place looks like a good place to buy guns or drugs.
michael pYou were fast friendly and very satisfied with your rates of rentals
Zelda SEverything was smooth and easy. Thanks!
Richard FThe gas tank was on empty when we picked it up. The lady never asked to see a driver's license at all. So no I will not recommend this place to anyone
Carolyn HThere was no easy way to drop off the trailer
Ben NNothing. Everything was absolutely amazing.
Jason FI returned the uhaul on Saturday. I then got an email from u stating I was late on returning the truck. My husband went today to ask why we got this email when we returned it a day early. The said they were busy and forgot!!
slege wMake sure that the employee's know where you are able to return.
Frederick WThey don’t have the room for Uhaul equipment so you have to leave equipment in parking spots for there motel customers. I wasn’t happy that I had to go there even though I wanted to go to a much better location being the packing store on Keller drive in Effingham, il
Craig Wwonderful people
Tim EGetting in and out is a little tricky but everyone was very friendly and accommodating.
Pam HI opted for on line check in. My truck was to be ready at 6:00 am. Did all required paperwork prior. On the morning of 30 minutes prior I was told I could not get it til 8.00 am. U haul said it was the fault of the pickup location. I was to reimbursed $50. (Not enough for my trouble). I have not seen the credit.
Andrew KI only used it for maybe a couple hours n the price was rediclous n if I would have known it was gonna b that expensive I would have just used a tow strap n chain to pull it
james eIt's a pretty skanky hotel. The Indian gentleman there was not very communicative or helpful.
Bob VNot write people signature on documents
Kayla GGreat experience!
Jason SParking area was tight for a 26' truck with a 6x12 trailer in tow. Staff was very helpful!
Lyle TOrganize the office area and give a receipt
Kevin LTight parking lot
Jill ONice folks running the place.
john pAt the office they told me to return the truck with the same level of gasoline, I did, but they charged me $ 20 for gasoline, it is not pleasant when you comply with what they ask and they surprise you with an extra charge.
martin zLocation not convienently located!
HAROLD BThe staff were very friendly in receiving the trailer and truck, even though it was getting pretty late.
James MNeed better head lights, they were not bright enough and they shined to the right! Couldn’t see at night!
GARY F