Customer Reviews for EfI Group Inc
(U-Haul Neighborhood Dealer)

58 reviews

23693 MO-39   Shell Knob, MO 65747

(417) 858-0961

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(417) 858-0961

23693 MO-39
Shell Knob, MO 65747

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Check in process needs to be much quicker Equipment needs cleaned

gary A. 
Rating:
4.0

Customer did not leave a comment.

Mark O. 
Rating:
4.0

Appreciated the after hrs online drop off system

Gerhard F. 
Rating:
2.0

The staff seemed nice enough, but the office operation was really unprofessional. The equipment was the worst I have ever experienced from U-Haul. The staff said it was dirty, but they were busy. The truck cabin reeked of cigarette smoke. The windshield had a crack and was clearly not cleaned after an overnight return, as there were bug splatters and dirt. I've never had these issues before, so I assume it is just the small office and location. Thought you should know.

GEOFF S. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

Staff gave good customer service.

Lois F. 
Rating:
5.0

Vehicles were ready and in good repair. (Yes, have completed multiple rentings). The UHaul representative was professional and quick to process the paperwork each time. I fully recommend.

Karl M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTA M. 
Rating:
5.0

Everything was excellent, Thanks!

Jerry H. 
Rating:
5.0

First class

Terry D. 
Rating:
5.0

Keep it the same.

DILL E. 
Rating:
3.0

Processing rental agreement was slow and turning lights did not work on the first trailer hitched, had to switch trailers.

terry M. 
Rating:
3.0

Better customer service skills. No masks in staff and employee did have the virus. Thankfully we did not get infected.

Jeff T. 
Rating:
3.0

Office is hard to get a hold of.

ROD R. 
Rating:
5.0

The service at this location is excellent. I have rented Uhaul trailers from here several times before and have always received excellent service.

Anthony R. 
Rating:
4.0

Customer did not leave a comment.

Tom F. 
Rating:
1.0

Called the phone number and no one would answer or call us back. Had questions due to truck engine failing and no Uhaul representative was helpful.

Joshua B. 
Rating:
5.0

Very nice and helpful highly recommended 💕

renee A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Wilbur G. 
Rating:
5.0

Wonderful company to work with, great customer care.

lisa M. 
Rating:
5.0

Customer did not leave a comment.

lisa M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Very easy process to rent, pick up, and drop off.

Todd S. 
Rating:
1.0

The people there said they would not hook up the car transport to the truck. Why go to a professional if they aren't going to make sure the equipment is hooked up correctly and they say they don't know how to do it themselves.

Johnny H. 
Rating:
5.0

nothing

Lisa W. 
Rating:
4.0

Customer did not leave a comment.

JIM T. 
Rating:
4.0

Tried to do the online checkin. Web site was not working and had to call in. The person that helped me on the phone was very helpful. But took me 45 min for the whole process (wait on call was extremely long due to high volume of calls)

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

JIM T. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
3.0

Customer did not leave a comment.

Robert V. 
Rating:
1.0

One bad tire on trailer told us we could take it to springfield to have it changed if we wanted to and inside was never cleaned, looked like some one opened a pop all over inside of windshield and had to drive 1 hour to pick up truck and trailer

Barb M. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
4.0

Customer did not leave a comment.

Jan H. 
Rating:
1.0

Staff was not friendly. The truck that was given to us was absolutely filthy inside the cab as well as the box. Once we started driving we noticed the truck was doglegging and not driving straight. Upon arrival out our home we looked underneath it and saw that the frame was bent. The axle was loose and busted and there were issues with the lead spring and a major bolt. This location does not maintain their trucks at all. We never should have received equipment in this poor of condition.

Stivi M. 
Rating:
5.0

I

jay R. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
4.0

Ant infestation in the first trailer but was switched to another trailer

Don T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Lived renting from here. Very nice people who made this so easy and fast. Love doing business with this U-Haul. Tracy Bell

TRACY B. 
Rating:
5.0

there was a nail in one of the tires. we nursed it thru tho

bradley H. 
Rating:
5.0

Customer did not leave a comment.

Raleigh J. 
Rating:
5.0

Customer did not leave a comment.

DALE M. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Cruise control on the truck.

DALE M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
3.0

Customer did not leave a comment.

DUDLEY S. 
Rating:
3.0

Customer did not leave a comment.

ed H. 
Rating:
4.0

Inform the customer that one-way trailer rentals are a flat rate not a daily rate. I was disapointed. What I thought would take 4-days took 2-days. No refund. Disapointed but I wont assume next time.

bill K. 
Rating:
4.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

william K. 
Rating:
2.0

the truck was low on transmission fluid we had to buy and put in wouldnt climb the hills until we put in at our expense and than we were charged for extra day for being to slow..brakes werent that good either.also the dolly in bad was loose with a beer can behind it i hope i wasnt charged but never got a bill of final they only took everything from my debit card I WILL NEVER USE U HAUL AGAIN AND WILL CERTAINLY TELL EVERYONE ELSE THE RIDILOUIS EXPERIENCE

carolyn S. 
Rating:
4.0

Do to it being the weekend which was raining and the truck was not even used and no one being at the location to return the vehicle & give them the keys.... I was charged an extra two days the truck wasn't even touched or started because it wasn't returned until Monday morning??? I mean I spent $1,500 to get from Texas to Missouri less than 2 years ago so it's not like I haven't paid my fair share to U-Haul but feel it's a bit unfair to be charged days it was not used but not returned simply cuz I did not feel the key should be left in the vehicle. the truck didn't travel over 15 miles total so it clearly shows that the truck had not been used. As nice as she was, she still said she had no choice you guys were making her charge me that amount of money which I feel I should be refunded! With that kind of service I think I should check into Two Men and a Truck next time!!?........

paxton V. 
Rating:
5.0

The truck had glass in the cargo area

donald P. 
Rating:
4.0

The lady that waited on us was extremely helpful!! I would recommend this UHaul location.

Mike M. 
Rating:
3.0

Customer did not leave a comment.

Mike G. 
Rating:
4.0

It was hard to find the location because the dealer had moved to a new location but the website was not updated.

mark A. 
No reviews have been submitted for this location.

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