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Larry S
Customer Reviews for EfI Group Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are doing just fine at this location in my opinion and I’ve been doing business with them a few times over the past couple years
James RI was having trouble checking in online but luckily a very sweet woman who worked there came to work right then and graciously helped me with all of the paperwork. I would have been there for hours if she hadn't come in right when I needed her.
Jody HVery helpful I've used them before
Michael TLower the cost of rentals. It cost me $136 for 35 miles. But other than that Uhual is best to rent from and if I need to use another rental it will definitely be Uhual
Jimmy RQuick, easy and helpful.
Dennis Hvery nice
KAREN RFriendly service
Justin HFriendly and knowledgeable staff.
Jerry HEverything went great!
PAUL HRatchet straps for the car trailer kept coming loose while traveling, had to stop every couple hours to tighten them down
JONATHAN GThey are always pleasant & efficient. Always have what I need
mike fNothing. Your associates were very professional & courtesy.
mike fCustomer service was outstanding. Brandy was extremely accommodating and thorough
KENT SGet more dealers like this one. I have rented here many times And it’s always top notch service.
DAVID WYour associates were friendly & helpful. There is nothing I can think of to improve things
mike fI would highly recommend EFI! Great customer service and great people!
RICK CGood job, friendly.
Chester WMake other locations like this one. Fast, friendly, knowledgeable should be required everywhere.
DAVID WIn renting a car hauler trailer, I experienced one of the tires having a slow leak. I didn’t notice it till my cargo was already on and the tire looked extremely low. However, after airing up the tire, everything went fine. It was a slow leak, so as long as I added air periodically, it was fine. After renting, I relayed the experience to the staff, so they could remedy the situation before the next rental.
Anthony RThey were great to work with. They even gave me an extra day due to detours in the area. I luckily didn't need it but still they wanted to make it as easy as possible for my move. Great job very friendly.
HAROLD TNo issues with drop off. They took feedback regarding faulty equipment. Pleasant employees and check in was quick and easy!
Theresa KVery helpful. Had everything I needed
DEBBIE DEverything worked as expected. I experienced no issues.
Dave WBest experience ever!
Joshua WAfter talking with the people inside the drop off location, Had to unhook the trailer myself. Man inside the drop off location didn’t even get up to help.
Jeffrey HOutstanding - easy to find and staff is great.
Curtis MEverything was great!
MICHAEL DA couple of the tires on the right side were low on air, so I aired them up to 40 psi. The trailer was heavy duty and clean and the service was excellent. I would recommend using u-haul for any moving you have to do.
Anthony RThe only issue I had at all was with the U-Haul website. Overall it was pretty good but would not allow me to select the closest drop off location. Instead I was forced to select a location that was further away and call the scheduling department to have it corrected. The self drop off process worked very well.
Harold WNice friendly staff and easy to deal with.
Marshall RYou might pave your parking lot. But other than that I was absolutely satisfied.
Marshall RThe only reason I wouldn't recommend this specific location is because the location was not convenient. We have no problems with this place. However, we did have a BIG problem with Uhaul. We reserved the Uhaul we needed about 3 weeks in advance. Less than 24 hours before we were to pick it up, we got a call letting us know it was not available. They wanted me to get a larger truck, which I was not comfortable with driving out of state. After an hour on the phone, my husband, who was out of town on business, was able to locate a truck over an hour away. When I got there to get the truck, they did not have the appliance dolly that we had reserved. Then, after more phone calls and time on the phone, I had to drive to another town to pick this dolly up. We don't live in the middle of no where. We live an a larger area and should not have had this much trouble getting a truck...especially since we had reserved it 3 weeks prior. This made for a very bad experience with Uhaul for us and we are not sure we will ever use Uhaul again..
Christin HThey were very thorough, helpful, and friendly.
LINDA GGreat customer service. It was the best experience renting from U-Haul. Easy pick up and drop off. Friendly staff. Highly recommend.
TERA BCheck in process needs to be much quicker Equipment needs cleaned
gary aAppreciated the after hrs online drop off system
Gerhard FThe staff seemed nice enough, but the office operation was really unprofessional. The equipment was the worst I have ever experienced from U-Haul. The staff said it was dirty, but they were busy. The truck cabin reeked of cigarette smoke. The windshield had a crack and was clearly not cleaned after an overnight return, as there were bug splatters and dirt. I've never had these issues before, so I assume it is just the small office and location. Thought you should know.
GEOFF SStaff gave good customer service.
Lois FVehicles were ready and in good repair. (Yes, have completed multiple rentings). The UHaul representative was professional and quick to process the paperwork each time. I fully recommend.
Karl MEverything was excellent, Thanks!
Jerry HFirst class
Terry DKeep it the same.
DILL EProcessing rental agreement was slow and turning lights did not work on the first trailer hitched, had to switch trailers.
terry mBetter customer service skills. No masks in staff and employee did have the virus. Thankfully we did not get infected.
Jeff TOffice is hard to get a hold of.
ROD RThe service at this location is excellent. I have rented Uhaul trailers from here several times before and have always received excellent service.
Anthony RCalled the phone number and no one would answer or call us back. Had questions due to truck engine failing and no Uhaul representative was helpful.
Joshua BVery nice and helpful highly recommended 💕
renee aWonderful company to work with, great customer care.
lisa mVery easy process to rent, pick up, and drop off.
Todd SThe people there said they would not hook up the car transport to the truck. Why go to a professional if they aren’t going to make sure the equipment is hooked up correctly and they say they don’t know how to do it themselves.
Johnny Hnothing
Lisa WTried to do the online checkin. Web site was not working and had to call in. The person that helped me on the phone was very helpful. But took me 45 min for the whole process (wait on call was extremely long due to high volume of calls)
Kevin HOne bad tire on trailer told us we could take it to springfield to have it changed if we wanted to and inside was never cleaned, looked like some one opened a pop all over inside of windshield and had to drive 1 hour to pick up truck and trailer
Barb M