I was charged a cleaning fee when I received the truck I complained of how dirty it was on the inside. Now I have to pay for someone else’s cleaning mistake and that’s not right.
PARIS M
Customer Reviews for EHR Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the office is open at the time they say that they will be open. Arriving there with no one at the office to assist you with equipments that you will need.
Aisha GI loved this location. The lady’s was very nice and friendly. Also got straight to the point I was in and out fast!
SHAY NCustomer service was a nightmare. I sat waiting at a locked location for nearly an hour. Two other people seemed to be trying to locate someone as well, so I waited, thinking someone would show up. Someone did, but the door remained locked. Turned out the person that showed up was the agent's sister, looking for keys. She told me there were no keys on the premises, and finally found the key I needed in a lock box while I was on the phone with the agent being vaguely told the next step to take on my phone to check in for pickup. Most of the time I had dead air on the line. The app kept giving me more steps to take and finally she told her sister that I was done with the app since I had her on the phone. What a mess, while I had moving help waiting for my arrival. The front end on the truck is sketchy and steering is unpredictable. I doubted the agent would care anymore than she cared if I was a satisfied customer. I rented from a Nationwide insurance business, who apparently doesn't open on Saturdays even to handle their truck rentals. Never, ever again with this place. They lost a customer and I want my review to go public, I was so frustrated and displeased.
DEIRDRE CLow air pressure and couldn’t find no location to fix the screw I saw in the tire. Fulton Ind said all they could do was put air n the tire !
Craig RThe process was not good. We had to go to 3 locations to get a truck & it took 2hr. U Haul needs to improve pick up procedures using App. I give a 0 for the problems we had. The Customer Service was very good & helpful.
Susan FI have had problems with this location every rental. It was the only option available, otherwise I stay clear. They are never on site, this rental they had the nerve to blow up my phone while i was on the phone with Uhaul,calling, texting saying they were there the whole time out back washing trailers. Such a bold face lie. The office next door confirmed they were not there. We walked the whole lot and no one was there, the Uhaul ws in the back where they were supposedly washing trailers. We seen the lady pull into the lot in her red car right before we got back to the location. She must have been washing trailers at another location.... My reservation was missed, I had to drive to location twice, I had to make multiple calls, holds times, now I was late getting started for the job, which also caused delays from traffic, and paying my help for sitting around waiting on a uhaul. I was told by the last uhaul rep i would receive the $50 reservation fee guarantee for this rental, well now I have to wait for someone to call me back. Last time someone else took our reservation same location, I had to go through the same to get the $50 reservation fee back. Wouldn't be such a big deal, but once I forgot to add about $10 more dollars worth of gas, and was charged out the butt. So I need my money back for your guarantee, you shure take mine. As well as why this location continues to even be allowed to rent Uhauls. This has been going on for three years I know, because I absolutely hate having to use this location. They lie, and takes 2 hours to get the Uhaul. This incident cost me more than $50.00. cost me $50.00 in Labor waiting for the u haul.
Bryan TGreat truck and great service!
Kearston DTruck ragedy rent for 3hrs took me 5 hours couldn’t drive over 15 mph without feeling like tire coming off and truck shaking n wobbling…. I want partial refund..
darren aThe original location I was supposed to pick up at did not have the trailer I reserved (no notification of problem before I showed up) and was sent to this location which cost me 4 hours of delay! This location was remotely managed and had to wait for a nice lady to show up and help me. Overall this was the worst experience I have had with U Haul.
DAVID DCustomer service agent was friendly courteous, helpful and professional.
Marlon PEasy pick up process. Cute little office. Nice lady
rhonda BLocation was closed and a lot of junk cars in the area
JOSE TI was there on time but had to wait for the lady to arrive in order to get the key. If you run a business, be there before or at least at the time you open. The truck was disgusting inside the cabin and I had to sweep out the cargo area because there was so much dirt and trash. Besides all of that happening, I had scheduled for the truck to be dropped off near the location I moved too but the lady screwed up and gave me what’s called a “local truck” which a customer would never know. Therefore, when I dropped the truck off at the scheduled drop off location, they charged me $220 for wrong drop off because local trucks go back to the pick up location. I do not recommend anyone to use this location and U-Haul should ban her from representing their company.
Scott GPick up was quick and easy other than new lock is needed because the lock was a little jammed and took about 5 minutes to open
debra mDirt was in the floor and the dash had not been wiped down. There was tape on the windshield to conceal a crack that eventually spread across the windshield. There was a squeaky noise come from underneath the hood. The gears seem to easily slip when trying to put the truck in reverse or drive. The truck could use some PM service.
Thea BThe lady that did my whole rental fauces up my shit from the beginning ! Now I’m waiting to get my money back from being extra charged ! It’s now Thursday of the following week and i still have yet to receive my money ! I do not recommend the facility i went to they are unprofessional and genuinely don’t care about the customer only about the money if i could give them 0 stars i would
Katherine YRetailer wasn't present, spoke to her on the phone through her sister. This location needs a representative on location.
Tawan SQuick and easy pickup
CHARLES HThe uhaul was dirty. The customer service was amazing. I had no problems at all.
oesha bThe trick was in horrible condition. The driver’s side lock was broken and I had to enter through the passenger door. The windshield was cracked and the car/engine made a lot of noises.
Mickela II have a lot of issues getting on my to confirm my rental but the customer service rep that help me with amazing. I just hate. I can’t remember her name. She stayed with me until I completed my transaction and the key was in my hand that spoke to me. Her name is Jamila, but you can see the person that spoke with kudos to her. She rocks!!! Please thank her again for her. Excellent customer care.👍🏽🩷
Delores MTruck was clean inside, but came with some damages on the outside (i.e. loose key cylinder on the drivers side that looks like someone tried to strip the lock, lose wooden plank board on the inside of the uhaul in the cargo space). Also mobile pick up was extremely frustrating and the GPS could not access our location in the app, although trying several different methods and different phones. I hope this glitch is fixed in the app soon. We tried over and hour to check in and lost out on moving time. Will be my first and last time using mobile pickup, especially at this location. Upon return, location building had no lights and we had to return the truck completely in the dark. Did not feel safe and it was hard to take pictures of the truck afterwards without proper lightly.
Fredrick TJust make sure the gas amount is in there
Linda WImprove app for check out had trouble with taking picture odometer. And also trying to put in numbers manually was an issue. Just charge flat fee and stop advertising 19.95 like it’s a flat fee and then adding on mileage at an additional cost for local use. Then was charge for less than an inch not past the quarter mark on the gas.
Patrick BMake the process better with app and getting keys etc
SARAH HPlease disregard my previous review. I was at the wrong location, that’s why I couldn’t find the uhaul key box. She called me to get it fixed. She was very helpful and understanding. Thank you. 🙏🏾
JASMINE JThe business was closed . We did have an easy drop off . Using the app . But no one was available to rate the experience
Brandy WKeep the same enery lol.
Delvin GThe girl wasn't at the office trying to do business over a phone and kept hanging up on me. No paper work or nothing needs another of improvements etc.. Every Poor customer services.
La-Tasha JThe staff was friendly, and they promptly checked my truck in. It was fasten easy.
Melodie JNo one in office and I had to call a number and wait outside in the freezing cold till they would give me a code. Terrible customer service
Adam MThe process was easy and the owner was pleasant and cheerful. I don’t think I’ve ever gone to uhaul and met someone happy to see me. It was an overall great experience and I’ll ALWAYS return to this location and recommend it to anyone else!
Marlon PNatasha Uhaul customer service was nothing less than exceptional. Her patience, kindness, knowledge, professionalism, and uplifting demeanor certainly contribute to exceptional customer service. It's great when team members make moving a smoother and more positive experience.
Ceira LDO NOT WASTE YOUR TIME RENTING FROM THIS PLACE!!! I rented a truck for moving, both houses are 6 miles apart and chose this location due to how close it was to both places. Upon arriving to uhaul location, nobody was there to assist with picking up truck. When the lady finally arrived which was after I arrived, she seemed to be in a quick hurry to get me out of there. NO instructions on drop off outside of where to put key, NO instructions on having to fill out info through text in order to confirm total milage used, if dropping off after hours, NO confirmation on license plate before leaving, and NO information regarding any fees, extra charges, etc. I was charged for driving 84 miles when I only did a one-way trip from old house to new house, and of course the 6 miles from Uhaul location to old house. When picking up truck, there was less than a quarter tank of gas left, which I replaced and even added a little more gas than what was in it. I drove a total of 27.2 miles and was charged 120.01 when in reality I was only supposed to be charged 62.07. I was also charged a convenience fee that was never advised to me by dealer. When calling to dispute the charges, lady was very rude and non-chalant about what was incorrectly charged to me. My card was charged 3 DIFFERENTI TIMES WITHOUT CONSENT OR INFORMATION FROM DEALER WHAT SO EVER. I DO NOT RECOMMEND THIS LOCATION TO ANYONE!
Jacquatta GAs soon as I walked in the office; the young lady greeted me and immediately asked how she could be of service. She pulled up my reservation with ease and went over the lease thoroughly. The truck was brought around to me so all I had to do was pull out. I was in and out of the office within 10 minutes. The location was easy to get to and clean. Upon return; the same young lady greeted me, inspected the truck and I was headed back to my destination within 5 minutes. I would definitely recommend this location to any friends and family. Great truck selection, supplies and excellent customer service!
Alexus CHello.. my name is Kelly Smith.. I am furious with the fact that I picked up a u haul Saturday in Lithia Springs that had 17 thousand something miles on it and tank was in E.. I put gas in the van went to Villa Rica to get my clothes and came back to Douglasville. I dropped the van off Sunday and was told the van had 16 thousand something miles on it at check out .. that is not true and there is no way I went over 100 something miles just going to Villa Rica and back to Douglasville.
Kelly SNot very good experience the vehicle I rented didn't even know how many miles and gas it had
Joaquin L+ Old Truck + No gas cap + Check engine light on + Gas was nearly empty + Did not have the appliance or general carts + No one at the location + Took nearly 1 hour to check equipment out and 1 hour to check equipment in through web
EDDIE GThe place was closed when I dropped off trailer. Had to go through truck share to finish my drop off.
David HCall and text the actual person who used the service
Jermaine RI love U-Haul they are my moving company I always rent trucks trailer and storage units because they are very reliable and many other locations great working vehicles and many more. I do know U-Haul has a pickup and drop off policy including the cleaning of the equipment used (vehicles) The only issue I had was the vehicle that I had was not clean inside and also in the back was not very clean. Just an FYI I have seen cleaner and used cleaner vehicles.
Deckland BThe van had a low tire pressure light on and the gas was on or at empty when rented.
Michael TThe uhual got a flat tire within minutes of me picking up. It caused a two hour delay. I had to cancel my movers because of the delay.
Ukisha PAGAIN, NO ONE AT LOCATION. HAD TO DO EVERYTHING ON A SMART PHONE. IF I DIDN’T HAVE ONE, I DON’T KNOW WHAT WOULD HAVE HAPPENED. AGAIN, CALLED THE PHONE NUMBER ON THE DOOR, NO ANSWER. I WOULD REALLY, REALLY LIKE TO DEAL WITH A PERSON AND NOT TRUST THAT EVERYTHING GETS DONE OVER A TELEPHONE. IT TOOK US 30 MINUTES TO FINALLY GET THE RIGHT WEBPAGE TO CHECK THE TRAILER BACK IN.
Steven MCustomer service here sucks !
Ebony DProcess final payment information quickly as well as refund.
Cynthia HShe is always great to rent from and she also is considerate of the businesses around her by directing parking. The other owner came over to her and said thank you! He said he wanted to do that cause it’s easy to complain but he wanted to tell her she did a good job and was a witness. Very professional lady!
Courtney TRep was kind and swift. Truck had unused tampons in the bed of the truck. Didn’t want to touch them so kicked them to the back and sat my items in the middle. Easy drop off. Wish I would’ve known no storage came with my booking though, had to pay huge fee to store items 😞
Jeterra WNot over price and consider the price that is promoted.
Joseph GThere where closer locations to my destination for drop off. Not sure why this one had to be the choice.
MICHAEL REasy process. I was able to contact the owners when questions came about. She responded quickly and help with all concerns.
KARMESA BLocation is terrible. My Dolly wasn’t even in my rental. It took an hour to even get my rental. No one answers the phone. Shut this place down
Zillary P