There is almost always an issue when renting from this location. Once my uhaul was given to another customer while I was on site trying to retrieve the keys for my rental reservation. Took 2 hours of my time to get another uhaul. We rent about every month and when I got to retrieve the key it is almost always not there no one is on the site and I have to make numerous calls and wait for callbacks just to get the key which can take 30 minutes to an hour to get the key for my rental. The trucks do not get checked for cleanliness. They are usually dirty and I have to remove trash from the back of uhaul on a couple of occasions. This last rental again had to get assistance to retrieve the key, garbage in the back of the truck, cab was filthy, the truck ruck was returned on time, and not checked in by EHR Solutions until the next day when I received a call asking had I returned the uhaul, and I was charged for two days. I am spending way too much of my time and paying helpers while standing around waiting for uhauls that I placed a reservation for. This location is convenient, but service is poor and lacking.
LARRY T.
EHR Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lithia Springs, GA 30122
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- 4.0 Average Customer Rating
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Was sent to another location that their was no communication, no truck, nothing. Was supposedly a vendor that didn't do their job. Called Uhaul and sent to new location where everything went well.
mark H.Truck smelled like cigarettes
NEIL M.This was by far the Best experience I've ever had @ UHAUL. The staff was awesome, they made sure that I had everything I needed and some. Thank you!!!
Tanisha R.It was a good truck, but I ordered an appliance dolly and it was not in the truck. I had to wait 20 minutes to get the dolly.
Mark G.