The app it made me download...FAILED The reservation key was not in box 1 where it said it was. The key WAS NOT in box 2. There was a key in box 3 WHICH WAS JAMMED to the point me and a lady that works next door also went at with a screwdriver from the side. The key was finally freed....IT WAS NOT MY KEY. There was a key in box 4(this WAS NOT my key.)..either. My reservation key WAS NOT IN ANY of the numbered boxes. Still on the phone with cs I inquired if my key (which was now determined had to be a key fob (per looking for the key in the unlocked van which was my reservation) it was nowhere to be found... I suggested it may be and if it was possible it was in the returned keys, drop box. The cs agent went to work trying to retrieve the key to the drop key return box. The lady next door was on the phone with the business that has been closed the entire time of pickup. The instructions per website kept suggesting if problems occurred go inside to speak to someone behind the counter at customer service... THIS WAS NOT AN OPTION. The business was closed even during business hours. The code was FINALLY retrieved to get in the drop key return box. The box was opened and the key to my CURRENT ACTIVE RESERVATION was in the returned box drop key box? Why would an active reservation key be in the drop key return box? This MAKES ZERO FING sense. Now back to the FAILING/GLITCHING APP that wasn't working prior to attempting to find the key when giving up on the app working. The app WAS STILL NOT WORKING. To which the cs agent on the phone said don't "worry about it" and provided an email to send the check out inspection photos to. The email wouldn't allow me to send the photos? THIS WAS THE WORST Uhaul reservation pickup (besides the one a year ago, where after getting in all of the coded lock boxes it was determined there was no key available for my CURRENT ACTIVE RESERVATION) sound familiar? To which that time I rerouted to an ENTIRELY different LOCATION. I ALSO don't think (despite ALL OF THE BS I went through that night to attempt to pick up a uhaul, was issued anything but an, "I'm sorry" by the company? SOUND FAMILIAR? THIS SYSTEM IS A FAIL: IT NEVER WORKS PROPERLY (in my experience) and it HAS BEEN PROVEN the people at Uhaul in CHARGE ....COULD GIVE 2 FUCKS(excuse my language it's WARRANTED) about it? "What can we do to improve for the next customer?" ACT LIKE YOU GIVE A FUCK and be ACCOUNTABLE for your FAILING APP and SYSTEM? Hold your satellite locations ACCOUNTABLE for their lack of caring(regardless of them choosing this as a side business venture)..... ACTUALLY, ISSUE CREDIT when you say you're going to? What a FUCKING JOKE
CHRISTOPHER F
EHR Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lithia Springs, GA 30122
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More lighting at the location, especially if someone is returning at night, we use the lights from our car to see it was very dark. And a bigger sign when driving off the curb area.
DEBORAH AGreat customer service
felisha jDispatch handled things quickly and efficiently
Bernard SThe mobile app was very inefficient and not user friendly. Having to place physically at the site to start the check-in extended the checkin to 30 min when we were already limited on time.
Bethany W