Customer Reviews for Ekonomy Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Friendly, helpful, professional

Rating:

4.0

2 complaints 1st pickup truck i rented needed a bath and windshield dirty on the inside 2nd your app needs improvement . I had to keep trying to enter my birth date, then it would kick me out and I had to start over 5 times. Very frustrating.

Rating:

3.0

During our first day driving, we were filling up with gas and noticed the cable for the lights had drug on the ground and come apart so we, in effect, didn't have trailer lights and didn't know it. This was hooked up by the U-Haul representative and if we hadn't notice it when we filled up with gas we would have been driving without trailer lights that night. Fortunately, there was a U-Haul location across the street from the gas station where we noticed the issue and I was able to purchase a new cable for the trailer lights. This could have been a real disaster on the interstate with no lights at night.

Rating:

5.0

easy in and out

Rating:

1.0

The place charged me for the safe move insurance for two days when I asked for it not to be added this is the 2nd time they charged without permission

Rating:

5.0

The Buckhart location in Port St. Lucie is 100% on point every time I rent a trailer from them, which is pretty frequently. That team sets the standard for customer service ! Ron Wood

Rating:

3.0

Poor check-in.

Rating:

5.0

Hello to everyone who will be reading this message they are very friendly location is nice I never have no problem with them go and get it 😊 thanks again for everything thing I really appreciate it

Rating:

3.0

Charged an extra $22 for fuel. I returned the Truck with an extra 20 gals in it. This was a ripoff,

Rating:

4.0

Lady at front desk could use better people skills when customers are around.

Rating:

3.0

We recently rented a U-Haul and followed all the check-in steps thoroughly. We noticed the starting mileage was off and had to go into the portal to correct it with photo proof. We also returned the truck with more gas than required. While we used the blankets, we did not use the dolly but were still charged for it. Overall, the process was frustrating due to these errors and the extra charge.

Rating:

5.0

This location told me the trailer should never have been released in the condition it was in.

Rating:

5.0

Kellie was the best! Will never rent from anywhere else

Rating:

5.0

Smooth transaction friendly to deal with highly recommend

Rating:

5.0

great people ! always good equipment

Rating:

5.0

Everything was simple and easy. Will def use again!

Rating:

5.0

Quick service

Rating:

5.0

Excellent Uhaul location and staff. One of my favorite.

Rating:

5.0

Wasn't a bad experience the lady that checked me in with my reservation was very nice and made the process pleasant especially because the computer started acting up and wouldn't update the information afterwards when everything finally got taken care of they had my pull right up and I think it might have been the manger was waiting for me with the trailer ready for me even hooked it all up for me and everything return was even easier had me pull in right away and even unloaded the trailer for me and on my way I went I give it a 5/5 rating and would definitely recommend and use again in the future thank you guys for my pleasant experience

Rating:

5.0

no issues. transaction was easy and clean facility.

Rating:

3.0

Picking up our equipment (truck) and dollies was perfect. I did have a issue however. I ordered the moving blankets in advance and they were unable to fulfill my order, as advised morning of truck pick up. I ended up with scratched furniture. I ordered 60 and they only provided 18. This was frustrating.

Rating:

5.0

The staff was top notch. Excellent customer service. Thank you and I will definitely visit again and recommend to all my friends!!!

Rating:

5.0

Location didn’t have any rental moving blankets available. Manager was nice and connected the trailer to my truck.

Rating:

5.0

Everything was great, highly will recommend

Rating:

4.0

Very professional staff. Helped with service from start to finish. Thank you!

Rating:

5.0

Easy in and out just like usual.

Rating:

5.0

The Staff was wonderfully and friendly.

Rating:

5.0

The experience was easy, and highly recommend this location. The office staff was so nice and made the whole process a breeze.

Rating:

5.0

Not much, Keep doing what you're doing! Amazing customer service! Thank you

Rating:

3.0

Truck was disgusting. Filthy dirty. Barely c out the windows. Stunk immensely. It was horrible. Should be ashamed to have a unkept truck with low miles.

Rating:

4.0

Drop off after hours cant give to much information. The drop box for the keys had a note on what to do with any other equipment. Not enough lighting for better pictures. This time I was with my grandson and he help me with the pictures.

Rating:

5.0

I appreciated the Professionalism I was given and how pleasant the Staff conducted themselves while I had a lot of stress

Rating:

5.0

Great experience highly recommend this location

Rating:

5.0

Great experience

Rating:

5.0

I’ve rented U hauls on several occasions they always have trucks clean and 5 minutes paperwork. The storage units are so clean Whole warehouse shines Great place to do business with JS Maltese

Rating:

5.0

Excellent and efficient service

Rating:

5.0

Friendly, helpful service.

Rating:

5.0

Would use again

Rating:

5.0

Explaining the rates per miles prior renting the vehicle. I was told .89 for the dirt 100 miles then .49 after . Then the bill came too high for me, I wasn’t told the 100 miles resets every day so what was supposed to be for my Calc was $245 came out to $365 . $120 difference

Rating:

3.0

Trucks need to be better maintained. Found a live roach in the glove compartment and the truck would shake between 40-50 mph.

Rating:

5.0

Nothing, excellent service anf courtesy.

Rating:

5.0

Excellent location to rent from.

Rating:

5.0

You guys are great

Rating:

5.0

Friendly, conveniently located , clean facility

Rating:

5.0

Thank you for such a professional and seamless experience from beginning to end absolutely perfect.

Rating:

5.0

They were great

Rating:

3.0

Just average service. Employees did not seem upbeat or happy. Need a more inviting atmosphere

Rating:

5.0

This is the very first time I have had and issue with a U-Haul trailer. I left the facility, loaded my golf cart and noticed that the rear ramp gate was out up alignment and the entire trailer was twisted. We then began our trip to Disney. Upon getting onto the highway, I looked in the mirrors and seen that the trailer and golf cart were bouncing. Upon further inspection I could see that the trailer tires were wobbling and bouncing. We made it up and back, but I really had to keep it slow because of the bouncing trailer, max speed was 55 MPH. I returned the trailer and let the staff know about the trailer and tire condition. They deadlined the trailer, I also notified the Uhaul company directly.

Rating:

5.0

Very friendly and efficient

Rating:

5.0

Best U-haul dealer in the last 3 I have used.

Rating:

5.0

Thanks for everything ❤️🙏

Rating:

5.0

Had a fantastic experience at this location. At the time of booking the unit, the staff as very helpful and informative. During the time we rented the unit the assistant manager Gina went above and beyond for us. Honestly without her help, it would have been tough for us. We thank you very much Gina. Really recommend this location for anyone in need of storage. Thanks everyone

Rating:

5.0

This facility couldn't have been more accommodating. I would highly recommend it to anyone. The staff and owners were so helpful. Perfect for our needs. Thx for everything.

Rating:

5.0

The staff was always so helpful there, In fact, in a few week I will be going back there to rent a UHaul truck as they were so helpful in giving me all the information necessary to make the right decision after I advised of my moving needs.

Rating:

5.0

Wish you had option for prorated time if entire month was not needed

Rating:

5.0

Excellent staff clean facility and great location.

Rating:

3.0

Besides having a mouse chew through some of our items and a few minor issues with staff attitudes and parking issues everything was fine. I would maybe recommend this facility in the future but I definitely think there needs to be better signage about where its okay to park and not to park.

Rating:

5.0

We are frequent flyers at Ekonomy. We rent uhauls all the time and have stored there occasionally. They are our local go-to for awesome service, clean units and easy access. Thanks Ekonomy!!

Rating:

5.0

Blake is outstanding and a pleasure to deal with at this facility.

Rating:

5.0

Great Facility and Blake & Gina were always excellent on all count for my storage room needs & for a 26' U-Haul Truck Rental when I moved my stuff out.

Rating:

5.0

The best rental facility in our area. Great people.

Rating:

5.0

Would definitely use them again. The staff was helpful and kind.

Rating:

5.0

Great staff and very clean

Rating:

5.0

Blake and the staff were very attentive and courteous every time I went to the office and called on the phone.

Rating:

5.0

I have had numerous different storage facilities, and this is hands down the best!!! Very clean and well maintained. The staff was always courteous and extremely helpful. My only complaint would be the vehicles that park just inside and around the entry gate. There were almost always vehicles that made it difficult to get in and out of the first building and or gate area.

Rating:

5.0

I love Ekonomy storage Blake and Kelly and the other lady very nice respectful give the best service awesome customer service and clean well maintained.

Rating:

5.0

Everyone was very helpful and friendly. We moved because we sold our RV. Best of luck in the future :-)

Rating:

5.0

Very happy we chose this storage facility. Staff were professional, friendly and helpful. Facility was secure. Price was reasonable. We would definitely recommend this facility to anyone needing storage.

Rating:

5.0

Good people..

Rating:

5.0

Very satisfy with storage facility and the stuff. Always willing to help and friendly. Super clean , I recomended 100%. Thank you so much for all your help. Belgica

Rating:

5.0

Thank you Manager Blake

Rating:

5.0

Rat feces and urine ruined my $2,600+ sectional, dining room chairs, 5, and decorative pillows. Droppings throughout the storage unit and In packed boxes. The “climate controlled” unit clearly has issues. The glue holding the placemats to their base were melted w/ glue seeping to the top. The manager was rude and his solution was to say, “Sorry. I can’t control what other customers bring in.” That’s it?! Never ever would I have used this facility had I known there are RATS running about, even mice! When I asked to speak with him, he quickly rushed me outside so other customers have no clue of the filthy condition they’ll be exposing their personal belongings to. Unacceptable. I paid for storage for 17 months to dispose of really nice personal possessions for a “Sorry.” Photos available of this. Disgusting is an understatement.

Rating:

5.0

Wonderful experience! Well maintained and clean. Never busy or too hot! Bathrooms were a major help when having small ones!

Rating:

5.0

The managers are the most friendly and accommodating people I have ever had the pleasure to deal with. I would highly recommend this facility for anyone who needs storage rentals and I would use them again time and time again. That's for always being so nice.

Rating:

5.0

We have been at the storage for about a year and the facility is very clean, access to our unit was excellent, very well lit! There was always a cart available in the building for our use. The manager Blake was very nice, helpful and accommodating. He was available almost all of the time if you needed him. I highly recommend and will refer people to Ekonomy Self Storage. If I need storage again, I definitely will use this facility! Thank you!

Rating:

5.0

I appreciate Blake and Kelly for everything very kind always helpful responsible, respectful there professionalism is a keeper and a winner Services 🏆

Rating:

5.0

this is an excellent storage facility and staff is always very helpful. Would highly recommend and it would be my first choice if in need of storage again. Thanks to them.

Rating:

5.0

great service management and all of the above and i forgot the young lady name that works there but she is very helpful and friendly

Rating:

5.0

Best price and great staff!!

Rating:

5.0

Superclass facility with amazing and knowledgeable staff! Highly recommend Ekonomy storage! Call Blake, Makayla, or Kelly for any of your storage needs!

Rating:

5.0

This place was top notch. From first to last day they were helpful. I was there about a year and never any issues. Thank you

Rating:

5.0

Friendly people and great service and fairly priced. What more could you ask for? DEFINITELY would use them again.

Rating:

5.0

Highly recommended!

Rating:

5.0

I don't think it's right that they charge a full 30 days of rent, if a person moves their stuff out of storage sooner than 30 days. I only rented for 4 days of February, and they refused to prorate me for the remainder of February. I was very disappointed with that policy, and that they would not bend the rules. I don't recommend this storage for anyone, because their prorate policies are poor. This is unfair, and should be changed immediately.

Rating:

5.0

I was extremely satisfied with the storage space I rented. It was conveniently located, the place was safe and secure, the staff were always there, polite, and helpful. I would definitely rent from them again.

Rating:

5.0

Awesome place Staff is excellent Clean outstanding friendly Highly recommend

Rating:

5.0

The staff is friendly and helpfully

Rating:

5.0

Awesome people to work with, very good prices. Would use them again in a heartbeat. Thanks again

Rating:

5.0

Blake was very very nice and helpful and I really appreciate that. Thanks Blake

Rating:

5.0

Blake was extremely knowledgeable and made our experience of obtaining our unit super easy..Great start to our move into the Sunshine state. Thanks so much!!!

Rating:

5.0

Did not take advantage of this facility. It was cancelled before I left Pennsylvania as I did not need to use. Thanks much for the consideration.

Rating:

5.0

Very Clean.

Rating:

5.0

Great to work with and frindley

Rating:

5.0

They are awesome here!! Love this place.

Rating:

5.0

Kellie was very helpful and accommodating. Thanks again!

Rating:

4.0

Great service! I will only suggest to take care of all spiders, inside my unit I had to fight with the spider webs all over the place.

Rating:

5.0

very friendly staff, well maintained, clean and secured, convenient and inexpensive. My go to if ever in need of storage and/or uhaul truck.

Rating:

5.0

The employees were absolutely incredible in accommodating ALL my needs. Kelly was especially professional and friendly in helping me thru a stessful time. What a gem of a person to represent Uhaul.

Rating:

5.0

Both Blake and Kelly were very professional and accomadating. We would highly recommended this facility for anyone needing storage. We hope to use this place again! Tj & Jeannie

Rating:

3.0

Pleasant staff. Clean facility

Rating:

4.0

Blake was very accommodating and knowledgeable.

Rating:

5.0

Very clean and courteous staff

Rating:

3.0

SATISFIED

Rating:

4.0

Only downfall was that I had to go thru 2 different doors to get to unit.

Rating:

5.0

courteous and professional! very pleased with the facility

Rating:

5.0

very pleasant

Rating:

5.0

nice place, friendly