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Cyriaque A.
Customer Reviews for Ekonomy Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect location near my house. The car dolly I rented was brand new.👍
GORDON S.Excellent
IRIS G.Great service!
David M.Very helpful for my move.
Julio A.It is always a pleasure to have the Ekonomy Storage provide my U-Haul rental needs. All of the employees go above and beyond to assist me. I have no suggestions of improvement.
Roberta T.app was not accepting my dashboard photo for some reason. i went inside and staff just told me to leave the keys with them and they would take care of everything.
Fernando V.Nothing! Service was excellent!
Jim S.New equipment and friendly staff.
SHAWN W.Excellent customer service, and very helpful service of the contract.
Mark M.Very clean facility. Truck was ready upon arrival. Very friendly staff.
Abraham R.A dolly and blankets.
Ms. A.Build a parking lot
Leslie U.👍👍👍👍👍👍👍👍
Mariusz S.Easy rental and drop off experience. Thank you
Thomas M.👍🏼😜
Stephen O.Blake is a true professional. He cares about my moving needs. He works to make sure that me and every other customer is taken care of. He was ready to help hook up my trailer and ensure proper wiring. The trailer was neat and tidy and properly parked in an area where I was able to access it safely in a well lit place. Pickup and drop off were easy, smooth and quick. I go out of my way to make sure that I do business with Blake.
BRYAN W.Nothing it was excellent thanks
Jim C.The only thing I didn't like was that the check in you had to put people's telephone numbers for verification and we picked up van early in the morning and since system called them. it woke them up
Manuel M.Very nice people. It was the third location that I was given to pick up the truck and 10 miles out of the way.
Kristy R.I dropped the vehicle off before the check in time of 4:16 PM (at 3:50, verified by geolocation and miles in app), yet no one was at the location to check it in and your online system wasn't letting me check it in - possible cell service or website issue. I finally got it checked in after 45 minutes of trying. However you still charged me $78 for a full days rental.
MICK S.Blake was an absolute jerk.
Shannon F.Great customer service was a pleasure to work with
Leonard S.Newer trucks.
Scott F.Cargo was a bit dirty had to sweep it before loading it .. other than that , good experience
Osner J.Rental location was great. FOR ONLINE RESERVATIONS: When uploading my drivers license in online check in, the expiration date populates automatically then when I attempt to go to next page I get an error message asking for me to enter that same info again. Why ask again when it automatically populated that field when my DL were uploaded.
zack L.Continue after hours drop off.
Richard K.The problem is NOT with the location, it is with U-Haul operations. You folks bounced me around Port St. Lucie to get the truck and ended up sending me to Buckhart which is far to far from where I began and added miles to my bill and cost me an additional hour in driving. Buckhart's people were excellent, but moving me around at the last minute was certainly not appreciated.
George M.Great location and a real Uhaul dealer and not a warehouse unattended. Clean and professional would use again. Great experience .
Curtis S.site was great. Overall, I much preferred to drop my equipment in the city I rented to drive to Okeechobee, but after I signed the contract, I was informed that I would need to REOPEN the topic of dropoff site, feels like a bait and switch...I am HERE in Okeechobee, there are several uhaul agents...it's a seasonal place, uhaul equipment is in demand in Okeechobee in March and April - .
francis M.The trailer was clean, appeared to be well maintained, until I was on the interstate. The slightest bump, or groove in the road caused the trailer to start swaying uncontrollably until I coasted to 40-45 mph! While loading the trailer with some small furniture, I noticed big dips and soft spots on the floor. I looked underneath and all the cross supports were very rusty and bent! I was 75 miles from home Sunday evening so I had no choice but to continue. I had the trailer about 3/4 full when I started my trek home, the swaying had gotten considerably worse, had to stay at about 45mph, and used 3/4 of a tank of gas, made no sense until I got home and could barely back up into my driveway, that's when I noticed the brakes on the trailer were locked up! I had to skid up my driveway, wheels were not turning at all! The whole ordeal had turned my 1 day job into a 2 day job, and about $60 in fuel that it shouldn't have!
MARC B.The team at this location does a good job. Rented from there multiple times, will continue to do so. Great weekend coverage. Great attitude from staff. So far has always had the equipment I need even on short notice.
David M.The back was left open and leaves and pollen were in the trucj
Christopher P.Because I went about 30 miles a trying to charge me for more miles I filled the tank back to a quarter of a tank and they're charging me $30 for gas plus $30 for something else do I call in and report it that that man did not look and see anything I told it was a quarter tank in there what we left with stealing from the company somehow must be
shantale J.Very happy we chose this storage facility. Staff were professional, friendly and helpful. Facility was secure. Price was reasonable. We would definitely recommend this facility to anyone needing storage.
Wayne M. | Overall ExperienceThe staff was very friendly and helpful
Gwendolyn K.Whenever I rent Uhaul I look for this address, everyone is very kind, and the trucks are always in good condition
MIGUEL R.Quick and easy
Talphineta K.The AC didn't work and the TPMS needed servicing.
Arthur B.Great service. Vehicle in good shape.
FREDERICK W.Parking lot is small and hard to maneuver in.
Kassandra L.I would not recommend the Uhaul period. I have made a reservation for a 26 footer two weeks in advance. Get to the store to pick up the truck only to be told there is no truck available there. I have to reach out to traffic to see where I could pick up my reservation. Traffic couldn't tell me when a truck would be available. I was not notified by Uhaul to give me a heads up about the shortage. I ended up paying more money for a 20 footer because I had to make two trips from Broward County to Port St. Lucie. Just awful.
Dario C.The truck was a pice so f crap
David E.Worked with them a few times and they are always very friendly and professional
JONATHAN K.Excellent service and price. I will rent from here in the future
HECTOR R.The staff was excellent. Pickup and drop off was flawless. The truck was older and made loud rattling noise all the way to Georgia from Florida. There is no cruise control on the truck. I will consider renting again but I will not want this same model of truck. Please advise how I can avoid this Thanks
Loren W.My clean truck and trailer was ready on time and they even helped load my car onto the auto transport. Friendly and helpful.
William M.Good people..
Dan F. | Overall ExperienceVery satisfy with storage facility and the stuff. Always willing to help and friendly. Super clean , I recomended 100%. Thank you so much for all your help. Belgica
Pablo D. | Overall ExperienceThank you Manager Blake
Fresnel S. | Overall ExperienceRat feces and urine ruined my $2,600+ sectional, dining room chairs, 5, and decorative pillows. Droppings throughout the storage unit and In packed boxes. The “climate controlled” unit clearly has issues. The glue holding the placemats to their base were melted w/ glue seeping to the top. The manager was rude and his solution was to say, “Sorry. I can’t control what other customers bring in.” That’s it?! Never ever would I have used this facility had I known there are RATS running about, even mice! When I asked to speak with him, he quickly rushed me outside so other customers have no clue of the filthy condition they’ll be exposing their personal belongings to. Unacceptable. I paid for storage for 17 months to dispose of really nice personal possessions for a “Sorry.” Photos available of this. Disgusting is an understatement.
Gina H. | Overall ExperienceWonderful experience! Well maintained and clean. Never busy or too hot! Bathrooms were a major help when having small ones!
Colleen P. | Overall ExperienceThe managers are the most friendly and accommodating people I have ever had the pleasure to deal with. I would highly recommend this facility for anyone who needs storage rentals and I would use them again time and time again. That's for always being so nice.
BRENDA R. | Overall ExperienceWe have been at the storage for about a year and the facility is very clean, access to our unit was excellent, very well lit! There was always a cart available in the building for our use. The manager Blake was very nice, helpful and accommodating. He was available almost all of the time if you needed him. I highly recommend and will refer people to Ekonomy Self Storage. If I need storage again, I definitely will use this facility! Thank you!
Maria W. | Overall ExperienceI appreciate Blake and Kelly for everything very kind always helpful responsible, respectful there professionalism is a keeper and a winner Services 🏆
Sonya M. | Overall Experiencethis is an excellent storage facility and staff is always very helpful. Would highly recommend and it would be my first choice if in need of storage again. Thanks to them.
Nancy L. | Overall Experiencegreat service management and all of the above and i forgot the young lady name that works there but she is very helpful and friendly
Khari T. | Overall ExperienceBest price and great staff!!
karry S. | Overall ExperienceSuperclass facility with amazing and knowledgeable staff! Highly recommend Ekonomy storage! Call Blake, Makayla, or Kelly for any of your storage needs!
GRETCHEN H. | Overall ExperienceThis place was top notch. From first to last day they were helpful. I was there about a year and never any issues. Thank you
TODD R. | Overall ExperienceFriendly people and great service and fairly priced. What more could you ask for? DEFINITELY would use them again.
JUAN L. | Overall ExperienceHighly recommended!
Robin H. | Overall ExperienceI don't think it's right that they charge a full 30 days of rent, if a person moves their stuff out of storage sooner than 30 days. I only rented for 4 days of February, and they refused to prorate me for the remainder of February. I was very disappointed with that policy, and that they would not bend the rules. I don't recommend this storage for anyone, because their prorate policies are poor. This is unfair, and should be changed immediately.
Laurie G. | Overall ExperienceI was extremely satisfied with the storage space I rented. It was conveniently located, the place was safe and secure, the staff were always there, polite, and helpful. I would definitely rent from them again.
Jose M. | Overall ExperienceAwesome place Staff is excellent Clean outstanding friendly Highly recommend
Marvin H. | Overall ExperienceThe staff is friendly and helpfully
Giovanna H. | Overall ExperienceAwesome people to work with, very good prices. Would use them again in a heartbeat. Thanks again
David P. | Overall ExperienceBlake was very very nice and helpful and I really appreciate that. Thanks Blake
Sheila W. | ReservationBlake was extremely knowledgeable and made our experience of obtaining our unit super easy..Great start to our move into the Sunshine state. Thanks so much!!!
Asucena L. | ReservationDid not take advantage of this facility. It was cancelled before I left Pennsylvania as I did not need to use. Thanks much for the consideration.
Nanette G. | ReservationVery Clean.
Matthew F. | ReservationGreat to work with and frindley
RICHARD L. | Overall ExperienceThey are awesome here!! Love this place.
John D. | Overall ExperienceKellie was very helpful and accommodating. Thanks again!
tara m. | Overall ExperienceGreat service! I will only suggest to take care of all spiders, inside my unit I had to fight with the spider webs all over the place.
GABRIELA C. | Overall Experiencevery friendly staff, well maintained, clean and secured, convenient and inexpensive. My go to if ever in need of storage and/or uhaul truck.
ALEXANDRA P. | Overall ExperienceThe employees were absolutely incredible in accommodating ALL my needs. Kelly was especially professional and friendly in helping me thru a stessful time. What a gem of a person to represent Uhaul.
GARY T. | Overall ExperienceBoth Blake and Kelly were very professional and accomadating. We would highly recommended this facility for anyone needing storage. We hope to use this place again! Tj & Jeannie
TOBIAS F. | Overall ExperiencePleasant staff. Clean facility
Privacy R. | First ImpressionsBlake was very accommodating and knowledgeable.
PAUL S. | First ImpressionsVery clean and courteous staff
Privacy R. | First ImpressionsSATISFIED
Privacy R. | First ImpressionsOnly downfall was that I had to go thru 2 different doors to get to unit.
Privacy R. | First Impressionscourteous and professional! very pleased with the facility
Privacy R. | First Impressionsvery pleasant
Privacy R. | First Impressionsnice place, friendly
Privacy R. | First ImpressionsThey never called us. We called to confirm the reservation and they said that they had already promised the unit to someone else and dd not have another. Not happy that they did not inform us of this.
Privacy R. | First Impressions