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RANDY W
Customer Reviews for El Bazaar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly easy to work with
JASMIL MVery friendly Staff.
JAMES CNothing really it was a good place to rent from
NORMA CSuper friendly.
Angela MBoth of the folks that helped me were extremely nice and professional. I wish I would've asked their names. I will be renting from this location in the future!
JACOB HGreat customer service!
DAVID SThe rental went smoothly. Everyone was helpful. Angela was particularly helpful & suggested a trailer with a built in ramp which made all the difference.
Robert LExcellent
Keith HThey were so nice. Easy to work with. I will definitely rent from them in the future and tell my friends and family❤️
Debbie FInside of cab was dirty and the back was not swept out.
John RVery courteous and efficient
Anthony DEverything was good
Anthony DEl Bazaar was very helpful and the only good part of the experience. The U-Haul app is awful, and I was rejected due to a crack in my license, I then had to jump through hoops in order to get the approval. The approval should be done well in advance before the scheduled pickup. Due to the hoops I had to jump through, my rental was delayed by over 30 minutes. Unacceptable. I will not get reimbursed for my time, and I am sure if I was late to return, I would have been charged.. simply hypocritical. The app needs to be better, if you’re going to claim to be the best in the business, you need to truly be the best in the business. I have vowed to never use U-Haul again due to the clunkiness of the app, and lack of customer service from U-HAUL! I will be using the competitor next time I need to move. Very disappointed in U-Haul. El Bazar was great, and very helpful. It was U-Haul that dropped the ball. I will also make sure all of my colleagues, family, acquaintances, and friends know of my experiences. Simply unacceptable. How about you use all the hidden fees and costs that you add last minute, and allocate those towards improving the App/website. You will never receive my business ever again.
Ian CStaff were very knowledgeable and helpful.. Easy to work with, smooth transaction, Would use again
gary hTruck needed maintenance but not dealers fault
Phillip GAngela was especially nice and very helpful in explaining the procedure of renting the truck. I definitely recommend this location for renting a U-Haul! Thanks Angela!!
Laura MEmployee at Newton location did not want to be bothered to hook up trailer. Told to drive around back to do it then he reluctantly helped when asked. After loading trailer and starting to move things the trailer came unhooked from vehicle. Called original rental location about dropping trailer at concord location and was told a price of $60 a day plus insurance. Had trailer for 2 days and was charged over $250. Original price was $29 a day plus insurance. Gentlemen at Concord location said trailer was not hooked up correctly at Newton location.
REBECCA CThe associate at the counter was very helpful and pleasant as I was having difficulty with the 24/7 pickup app
Todd BVery kind and professional lady. She was so helpful and explained everything so well, making the rental process quick and very simple. Such a kind, sweet lady, with knowledge and professionalism! She deserves a bonus! 💲💵💰💲💵💰💲 Definitely a raise! 🤗 I recommend THIS location for your U-Haul rental. Absolutely the best U-Haul rental experience I've ever had!! Thank you so very much for being so kind and helpful!
Yvonne ROur original contract was for a different location. While this location was decent, it added an hour to our trip as we were driving from out of state to pick up a truck. The person at this location was very nice and helpful. Our issue is that we did not select this location. We received a text, reassigning us to this pick up location the evening before we had reserved the truck. by UHaul. The location was 20+ miles from our original rental location, which added an hour to our trip. While UHaul gave us additional mileage, this was an inconvenience as it delayed our ability to load the truck. We would have appreciated a call from UHaul directly about being reassigned and given some options to either choose another closer location or a larger truck at the same price at the original or closer location.
Mary SNothing
MARION WMissing the Utility Dolly from my order. Had to travel additional 30 miles, for which I was charged $0.40 a mile although it was U-haul's fault for not having the equipment in the truck. The original rental was to be Hwy 70 Hickory, but U-Haul North Carolina changed it to this address. I ended up traveling to Hwy 70 Location to pick up the dolly.
Michael WVery professional and efficient pick-up with friendly service.
Clark MPlease check the tail lights to make sure they are working
Gary PLady at counter was exceptional and professional
Ken WThere was an actual person at this location which greatly helped the process.
Donn EThe front of the van was muddy and smelled like a dog. The lady was very nice but the storefront is a very disorganized shop like a thrift shop. Not much room to even move around.
REBECCA YVery pleasant and helpful. As always I dreaded renting since it's usually a bait and switch scam but this was a pleasant easy transaction.
Jonathan LTrailer had broken light bulbs inside
James HPost that the drop off is in the Plaza Latino. Because it’s hidden behind some gas station, it’s hard to easily locate.
brenda WNothing
ROBERT WThe lady who helped us was very nice and the process was easy.
JENNIFER WGREAT CUSTOMER SERVICE!
Ronnie HAfter hours drop.
harry bThe building was locked when we got there
Marissa LThe inside of the uhaul was extremely dirty.. the customer service was excellent.. my over all experience with uhaul it’s self was horrible..
Shelly M