Customer Reviews for El Sobrante Arco
(U-Haul Neighborhood Dealer)

Rating:

5.0

Make sure that the customers sweep the u-haul out after they are finished

Rating:

5.0

Very quick and easy

Rating:

1.0

The cashier was really rude. When I returned the key and pointed out there was an issue with the fuel level, he started yelling at me and insulting me. When I showed him proof, he accused me of trying to hit him and even threatened to call the police. It was a terrible experience overall — I’m never renting from U-Haul again.

Rating:

5.0

Nothing really - was very satisfied with the experience. Rented a U-Haul van, which was brand new (only 600 miles) and very clean. Only used it for short distance, so it was cheap. Would definitely rent here again.

Rating:

3.0

I needed to drop off at this location written on my receipt but was told I had to come the next day to return it due to my activity drop off is not in their system. I had to work the next day which I asked from my pick up location if I can drop it off the same day I hired and I was told yes I can do so. It's disappointing though because I had to leave work early morning to drive 40mins to drop off the keys. If this arrangements could be allowed to take place easier, would be helpful to some customer like me who had to leave work just to return the keys.

Rating:

1.0

The truck itself was filthy full of broken glass and broken Christmas ornaments. One of the wood panels was broken inside the truck. Took me more than 40 minutes to clean the truck before we could use it. The truck died at red lights four different times the driver‘s door does not shut well at all because the truck has been in the front damage accident the brakes on the truck need to be replaced and the steering wheel is literally loose. I also put 10 1/2 gallons worth of gas in the vehicle and the gas gauge did not move by far. The worst U-Haul I’ve ever had to deal with oh and the windshield wipers didn’t work and it started to rain so I had to pull over on the highway and wipe off the windshield to be honest I shouldn’t have had to pay for it at all . I had another reservation because we had some more work we needed to do, but I have canceled it. I will figure out a different way to move our things moving forward.

Rating:

3.0

Truck cabin was dirty

Rating:

4.0

Quick and friendly

Rating:

5.0

Excellent services.

Rating:

5.0

Excellent service, and friendly.

Rating:

5.0

Awesome service . Made my life so easy. Great location, the person was really helpful! Really happy how it worked out

Rating:

5.0

The staff was kind and it was easy to collect the truck!

Rating:

1.0

Terrible experience, Terrible customer service.

Rating:

5.0

Very nice people own and operate this station.

Rating:

2.0

The truck had trash bottles cans mud in the cab mud in the cargo area and mud on the truck

Rating:

3.0

I think the checking in process at the beginning and the ending is absolutely the worse! The system has some hang ups with the taking of pictures.

Rating:

4.0

The inside of the U-Haul was sticky, dirty and smelly. I was overcharged for miles I didn't use. Also, charged for a full day after being checked in late.

Rating:

5.0

Great Service

Rating:

1.0

Poor customer service. Poor condition of trucks. Lack of availability

Rating:

3.0

It was easy to make my reservation online without problems, but in person, the issue was a wall when they wouldn't accept my card because it was not a major bank. This should have been posted online as well.

Rating:

5.0

Fast service

Rating:

2.0

Extremely filthy vehicle, and I still have not got my receipt. I don’t know my total . I see now 2 $100 charges to my account . Horrible experience

Rating:

2.0

The truck was tightly nestled between two cars and no one bothered to help. I was not instructed that I would get a link to verify the condition of the truck which led to lies about damages that supposedly happened on my watch even though the truck was already damaged.

Rating:

3.0

Didn’t have more than a quarter tank of gas

Rating:

3.0

the rates where outrages i almost my space three because of that...Not competitive at all...the workers where great. I would not recommend this local

Rating:

2.0

First, fix the AC. June Sacramento is very unpleasant in a hot cabin. I suspect the cabin air filter has never been changed. Next, get a tune up. The engine knocks and pings and there's a very long shift delay. I'm sure this has a significant negative impact on gas consumption. Also, if your quiz has a "not applicable" option under "recommend" you should allow it to be a valid choice. Fire your web developer. Instead, you get a "No".

Rating:

4.0

Suggest customers have ropes or ties and blankets for moving items. A ramp would be nice in each truck. The sun shade was broken on driver's side.

Rating:

1.0

The day before truck pickup the location was supposed to call to confirm availability, the call was never made. Over 1 hour wait from open and reserved pick up time to be able to get the truck. Truck was picked up with half a tank and returned with a full tank, no refund was given for being returned with over $70 of gas for full tank

Rating:

5.0

Very good service

Rating:

4.0

The vehicle was available upon arrival and staff was friendly the tire on the front passenger side was low upon pick up and I had to add air. The trucks should be inspected and items like this should be serviced before they are sent out on the road again as this can cause the vehicle to breakdown or an accident. In addition, there I had dolly and furniture movers on my order and was only informed at arrival that they were not available. While the staff did provide an alternative to go to a nearby uhaul location to check if they had these items available this should've been communicated to me before pick up so I could make arrangements. This inconvenience causes me to lose time and add more unnecessary additional mileage to the truck which I have to pay for.

Rating:

5.0

Great

Rating:

5.0

Great service,Friendly ,Easy Recommend ⭐️⭐️⭐️⭐️⭐️

Rating:

2.0

Was sent to another drop off location, Windy Flats. They were great. Very helpful and great to interact with. Would definitely recommend this Uhaul location.

Rating:

4.0

I had a challenge getting closed out.

Rating:

5.0

To avoid confusion you should change the way you list this location as it it no longer an Arco station

Rating:

5.0

Everything is perfect, from customer service pickup to the track until we returned the truck the the customer service is very good.

Rating:

1.0

First truck we picked up had the check engine light on and the brakes sounded horrible. We immediately returned it. When we tried to ask for a different truck we were told all the trucks had the check engine light on but “they were still safe to drive”. We asked for a different truck and he argued that the trucks were not clean so we can’t take it. He also told us that it was reserved, we said so was ours, we argued but it’s not safe. We said as long as the check engine light wasn’t on we were happy. Second truck, drove great, brakes sounded normal. No problem at all. The check engine light was not on. The person there when I picked up was named Sam.

Rating:

5.0

Late fees are not mentioned in the contract. I was worried because my return time was 3pm and I was over time 45 minutes. But I looked at the printout and there was nothing about late fees. The employee mentioned something about the time return and had to get a manager when brought up there isn't anything about late fees. It's all very unclear. Also, there are issues with the website. I was rented a link to upload my drivers license and I did but they did not save. The employee had to do it all over. Not really a big deal, just confusing.

Rating:

5.0

Everything went well. The service was good. The cashier was extremely friendly and helpful.

Rating:

5.0

The customer service in this location is great. The truck was clean and well maintained. Will rent again from same location if i have to rent one.

Rating:

5.0

Best place to rent a uhaul. The staffs are really professional. Clean truck.

Rating:

5.0

This is the best location to rent a uhaul in this area.Quick in and out and very helpful staffs.Good service overall!!

Rating:

1.0

The customer service in this location was the worst experience I ever had with uhaul! The morning employee wasn’t bad as the afternoon employee. In the morning the van wasn’t ready and I had to wait to arrive, the van was smelling like somebody smoked inside, was dirty and I cleaned myself with wipes because everything in front had food steam and was very sticking. The afternoon person who I return the van to was very rude and disrespectful!! I would never again go back to that location. He made me feel unwanted there. I returned the van exactly where I picked up as I was told to do in the morning by the pumps, when I got there he didn’t asked me to please move he gave me a order saying “go move it because there’s no where you found it” I told him “excuse me that’s exactly where I found it and if you look in your cameras you will see”, he told me he didn’t care and I had to move it. I moved it and I went back inside he went outside again to check and as I was walking out with him he closed the door on my face, not even hold the door for me to get out. He didn’t say thank you, please, excuse me, etc nothing ! No manners! I felt like he was doing it for free or like a favor. I paid a lot money to get treated like it. They are very rude, disrespectful and have a horrible customer services! I wouldn’t come back and I won’t recommend this location again.

Rating:

5.0

Customer care was great. The guy checking me in and out was polite and professional. The checkout process because of a unnecessary update in your systems caused me to be delayed over an hour in checking out. The cargo van needed a bad oil change and the A/C did not work. Customer service A Checkout D Equipment C - God Bless, David

Rating:

1.0

Customer service really needs to be worked on/improved at this location. The gentlman that initially helped me had a terrible attitude. Will never rent from that location again.