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John F
Customer Reviews for El Super Latin Groceries
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wouldn't change a thing. The young lady who helped us was very professional and efficient.
NADIR RThis business tried to charge more than they said. Had a 16 year old running the counter. They had very bad communication with customers . They do not give u ALL the details in what you pay for. They just sign your name and don't tell you.
TESS MPoor customer service!!! Will never rent from location again!! Very rude!!! Vehicle smelled liked marijuana
YOLANDA CThe truck was dirty. It smelled funny. My 5g internet wouldn’t work at the location for a while so I didn’t get the truck until 30 mins after my scheduled time.
LASHAWN RThe personnel at El Super Latin Groceries were superb! 1. This vehicle needs to be taken out of circulation! Not only is it very old (manual windows, unable to adjust outside mirrors, AM radio does not stay tuned to a local station, etc., but the engine knocks and pings. (Yes, I know how a V8 is supposed to sound.) ) Also the engine only hit the "Green" mpg range while idling. The Passenger side door was very difficult to open and close securely because of damage to the door. 2. I estimated that I would use 30 miles, but only used 15 miles and put 3.19 gallons in the tank to bring it above the beginning mark. I have not received any final bill contract/invoice showing a credit for 15 miles (x0.99/mile) credit and to close out the contract. I'm sure that UHAUL would be happy to bill me for miles above the contract estimate. I know that $15 is a small amount, but that small amount over thousands of customers make a very nice profit margin. My original reservation only charged me $35.95 ($19.95 10' vehicle, $15 safe move, plus Environmental fee $1.00 = $35.95) but was charged $66.96 (Environmental fee was $1.31 vs $1 plus 30 miles $23.70) The original order/reservation should have provided a better estimate instead of it being almost double once I get to the store, so I could better compare to other available companies and not be so surprised at the counter. 3. I probably would not use your services again, because I do not reward a company that with such poor billing service to your customers.
MARY SI tent vehicles all the time from various agencies monthly. This was the worst experience in 30 years. My miles were collected by store prior to my trip, No one went over the policies or specifics or vehicle rental. No receipts or emergency info. 105272 miles on old truck. Vehicle dirty and only had 1/4 tank of fuel. I asked for my balance from the store mgr upon returning and was told I'd be emailed my balance owed. I went 13 miles less than expected and asked about it and was kicked out the store for trespassing. I had to call 911 for assistance. Worst location in Delaware beware!!!
JOHNNY TThe truck was full on mud and I indicated that on my check in sheet and then was still charged a full cleaning service fee for someone else’s mess.
Mark RCHS said unopened or unused items. U-Haul rope and gloves would be bought back but that might be CHS location. DE did not take them back. Experience was positive.
NATALIE CMy only complaint was none of the 3 charging ports worked.
JENNIFER MI dropped off the truck at this location the person was nice and location was clean.
Geneva CNothing
David PCustomer service was great & pick up was simple.
Zaneea ECrystal at the desk is an 11/10! Very kind, helpful and professional. I look forward to visiting this location again.
BRIAN HJUST KEEP DOING WHAT YOU ARE DOING, CONTINUE TO HIRE PEOPLE WITH A GOOD SPIRIT
PHILLYS KOmg where do I start. At pick up the young man at the desk was very patient with me, kind, helpful, The truck was super clean! At drop off the ladies were so nice. When I called to make sure I checked in correctly she assured me that I was good, super helpful I felt relaxed. I never rent usual but this experience was super easy. I would rent here again and highly recommended.
LEAH CEfficient and knowledgeable and friendly…thank you! When we picked up the truck here we had 1/2 tank of gas. When we dropped off the truck in PA we filled to 1/2 tank like we received. Location in PA charged us $10 for gas! That was unnecessary and a bit petty. I would like to ask the Dover ElSuper Latin Grocery to ask that we be credited for the $10.00. It’s the principal of the issue and if U-Haul does that to everyone that’s stealing.
JOHN KI had a very good customer service. They were nice and friendly
FATOU TCharged me for a damaged mirror that was hit by a rock even though I had damage insurance
RACHEL ACustomer service is great and I would use that location again
Jamir SWith what I paid for the truck feel that every truck should be equipped with a (dolly) cart, tie downs and ramps. I have rented moving trucks in the past and they always had those 3 things. With that being said I would be reluctant to rent in the future
DIANA GThe Staff at El Super Latin Groceries were wonderful.
Gary OUn candado para asegura las cosas
ROMERO AGreat rental place……they were friendly and fast👍.
NANCY WNothing
garrie cShe was wonderful and very helpful, thank you so much.
DAWN MI don’t like the fact U-Haul takes my rental away if I’m not there on time. The lady that worked there was very kind helpful and very patient.
Joseph HNice new truck. Check in and out was very easy.
BRUCE FVery awkward place
Maura WThe young lady at the counter was very helpful and and pleasent.
Alicia PNothing
Robert DThe entire process was seamless and smooth
Jose HEverything was perfect
Doris GThe ladies there were super friendly, but when I recieved the truck it wasn't filled up, it was a little more than a half at the 3/4ths mark. When I returned it, I filled it up to where it originally was at the 3/4ths mark and I received an updated bill for more than I was quoted. I don't know if it was my mistake not understanding or the 2nd young lady when I dropped it off.
Christina LThe check engine light was on it burnt over a quarter tank of gas to go 11 miles and I got charged out the ass to use it so no I don’t think I’ll recommend uhual I’ll borrow a trailer from now on not happy about this considering I’ve honestly not had problems prior to this
William GSuper easy, convenient and friendly!
TRIGG Cnice family with good pastries
Matthew DI was charged 3 times for one time few and I’m not happy!!! I’m currently waiting a manager to get back with me but I’m on fixed income and can not afford this and will never come back to the company again!!!!
Heather Lvery friendly easy process quicker then any other location we have rented from
christopher cCrystal was very helpful
robert kDrop Off location was superb! The guy was nice and very helpful.
nicole mFriendly and efficient staff. Truck was in good condition. I definitely recommend this location.
Eric MI have rented a few times from this location and the service is always good and the store is clean. Definitely recommend
Josue MLocation was clean and customer service was really good. Highly recommend this location
Josue M