Customer Reviews for Eldersburg Carroll Fuels
(U-Haul Neighborhood Dealer)

735 reviews

1400 Liberty Rd   Eldersburg, MD 21784

(410) 552-1615

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(410) 552-1615

1400 Liberty Rd
Eldersburg, MD 21784

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice gentleman when picked up and very nice lady when dropped it back off Thank you

Frank G. 
Rating:
5.0

Customer did not leave a comment.

FUNGISAI M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
2.0

Customer did not leave a comment.

Stacey B. 
Rating:
5.0

Customer did not leave a comment.

DENISE J. 
Rating:
3.0

The gas system is stupid. Its impossible to know when you have filled up to half a tank, and to not credit for the overage is just dumb

MATTIE B. 
Rating:
5.0

Perfect service and great truck. Couldn't have asked for more.

Jacob J. 
Rating:
5.0

Customer did not leave a comment.

Suzanne M. 
Rating:
5.0

Customer did not leave a comment.

TESS B. 
Rating:
4.0

Customer did not leave a comment.

Donna W. 
Rating:
4.0

Good service, but after spending a lot of money over $2000,00 for 2 days and were not able to drop the keys in the night drop box was a little inconvenient because I didn't have time to comeback since I had to work early in the morning

cesar R. 
Rating:
5.0

Everything was great. Everyone was very kind and helpful.

Donna C. 
Rating:
5.0

Don't change and embrace the team at your location.

Gustavo P. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
3.0

Truck should have been cleaned, there was a pair of used surgical gloves on the dashboard. There was about 14 used furniture pads not folded in the attic of the truck. There was an opened bag of furniture pads with 2 unused ones. The furniture pad bag was empty and left open. The hand truck was loose from the clamp. Besides all of that it went pretty smoothly.

FRANK H. 
Rating:
3.0

There was 2 items inside the truck that I didn't ask for, and those items, a wooden pallet and an old hand truck were taking room to put my furniture

Jose M. 
Rating:
4.0

Customer did not leave a comment.

Alexis M. 
Rating:
5.0

Excellent service rental with ease and kept my reservation

tina B. 
Rating:
5.0

Make sure the equipment requested is in uhaul

Madalaine W. 
Rating:
4.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
4.0

The interior was full of tobacco from previous renter, not cleaned. I blew out entire back so it was clean when I returned. I checked it out with half a tank, and filled it, returned with 7/8 of a tank. I should have gotten a gas credit for leaving more than I took. Thanks- Pat Fuller

Patrick F. 
Rating:
5.0

Picking up and Dropping off was quick and easy. Attendant was courteous and helpful. Cargo Van was clean, and in great shape, no problems at all.

Garrett K. 
Rating:
4.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Darryn S. 
Rating:
4.0

The mobile app wasn't working to upload new pictures of the vehicle.

Jelny J. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

vinnie D. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

The place was great. And the attendants were very helpful. I would highly recommend them to anyone whom asks. Thanks for helping my move be easier, quicker.

Elizabeth E. 
Rating:
3.0

Make sure the location has all the items the renter is renting, i.e. hand trucks, etc.

Wayne J. 
Rating:
5.0

Really nothing.. with on line check in everything was completed quickly when I arrived to pick up my van.

Lee G. 
Rating:
5.0

Customer did not leave a comment.

JP A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SHAW M. 
Rating:
4.0

Customer service was great, but reservation process was a mess.

SPENCER S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Jeff(?) the onsite customer service rep who assisted me was outstanding. Great experience!

Douglas O. 
Rating:
4.0

Check-in was very informal but also very easy.

Lauren G. 
Rating:
2.0

The truck was dirty. It wasn't full of gas when my husband started the truck and yet the ticket stated that it was. My husband doesn't walk very well and couldn't go back in the dealer to tell them. Then come to find out, they didn't explain anything about the drop off location not being manned and needless to say, we dropped the keys in the drop box before we realized we needed to figure out an app and take pictures of the truck to prove mileage and cleanliness etc. Not an easy thing for elderly to figure out and maneuver. Had we known we never would have dropped at this location.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
3.0

First, Uhaul changed the pick-up location to one 40 miles from where I planned to pick it up on the day before my pick-up day. I spent 45 minutes on hold (in two different calls) before one glorious representative fixed it. Then, the pick-up location mixed up my drop-off (210 miles from where I planned). When I called to have them fix it, they had no record of my rental. So, I called the main number and spent another 25 minutes listening to your hold commercials before a representative fixed it. Hire more representatives, please

Erick S. 
Rating:
4.0

Customer did not leave a comment.

ewan T. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Thaddeus R B. 
Rating:
1.0

Personnel at drop off location were not following proper COVID safety precautions. No employees were wearing masks and they had taped shut the Uhaul key drop-off box, which required me to hand the key to the attendant inside. This was supposed to be a contactless process.

Chris P. 
Rating:
4.0

I had reserved the rental truck at this location based on the on-line information indicating they had the truck size, furniture dolly and hand truck I needed as apposed to a closer location not having the equipment. When I picked up the equipment they did not have the hand truck and when I checked with the other location they had everything but would not rent me the hand truck because i didn't rent the truck from them. This is not good customer service.

WAYNE J. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
4.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Great service and the store employee was very professional

JASPER H. 
Rating:
5.0

Not anything that I can recommend; process works fine. I have used it many times in the past, but as I get older I think I will now leave it up to the kids to carry on the "tradition".

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
4.0

Somewhat difficult entering the gas station but overall experience positive.

Barbara K. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
4.0

Customer did not leave a comment.

Allen D. 
Rating:
4.0

Customer did not leave a comment.

eddie E. 
Rating:
5.0

Customer did not leave a comment.

Evan W. 
Rating:
3.0

Pros: Fulfilled last minute rental request Size of truck was perfect Easy location to pick up/drop off truck Loved the online registration Cons: Asked for pads however they were out of stock Thanks!!!

Edward P. 
Rating:
3.0

Customer did not leave a comment.

Matt F. 
Rating:
5.0

Customer did not leave a comment.

Ossie T. 
Rating:
4.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

It was easy to check in with the App!

Victoria N. 
Rating:
5.0

Customer did not leave a comment.

Ossie T. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

The workers at this location were incredibly nice and helpful!!!

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

Jaime S. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Customer did not leave a comment.

PAM P. 
Rating:
5.0

Customer did not leave a comment.

Tristan P. 
Rating:
5.0

Location was great, but the vehicle ran rough and the "check engine" light stayed on throughout the trip.

John T. 
Rating:
4.0

Customer did not leave a comment.

linda B. 
Rating:
5.0

Customer did not leave a comment.

SHAWNN B. 
Rating:
3.0

I did early check in online but when I arrived I had to go through the entire process in store. The truck had trash in it, mud on and around the wheels and dirt and debris in the hauling area. Requiring extra cleaning so I wasn't charged for someone else's mess. When I returned the truck, the female clerk told me I was going to have to take the truck somewhere else because they didn't have room. A male clerk came out and said since I rented there I would leave it there. The fact I could've said okay and just went somewhere else is a problem. Good thing for his availability. The clerk in the morning was friendly and the evening was good and bad. Because of the hassle I'll say an average experience.

joe B. 
Rating:
3.0

Vehicle promised was not available. Specifically called to make sure it was. Arrived and they admitted they had rented it to others earlier that day. Waited 25 minutes to return vehicle because guy behind counter couldn't leave register to verify mileage, etc.

William M. 
Rating:
5.0

N/A

William B. 
Rating:
5.0

I always return to Carroll Fuel in Eldersburg for my truck rentals even though I have moved. The guys are so friendly and helpful.

Nancy Z. 
Rating:
3.0

Not a recommendation but needs mentioning. The rental was not ready at the time promised. The facility went out of their way to secure a replacement.

Bill W. 
Rating:
3.0

Customer did not leave a comment.

alexander R. 
Rating:
4.0

Customer did not leave a comment.

Tom K. 
Rating:
3.0

The person that rented the truck before I rented it used it for a landscaping project and it had leftover dirt, mulch and leaves in it that I had to sweep out before I could put my furniture and bedding in it.

Edward K. 
Rating:
5.0

Very pleasant experience. The young man who helped us was polite, professional, and very knowledgeable. Highly recommend!

Timothy K. 
Rating:
5.0

The guy there was very helpful. It was a super easy process thanks to him.

Megan A. 
Rating:
5.0

This guy knows his stuff on the ball. Needs a promotion.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Jeff was great He knows what's going on. Very positive and accomaditing

Gary R. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

The trip was accompanied by the lingering fear that something would go wrong on the way, but nothing did. I greatly appreciate the care and maintenance that goes with making that so!!

James C. 
Rating:
5.0

No one contacted me when the trailer would be ready for pick up.thanks to Carroll fuel they took control and went and picked up the trailer and brought it to their station. The last time I had to drive over an hour to pick it up.time is money!

Gary R. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
3.0

I was told I would pick up at a different location and found out on the day I wAs to pick it up, that it wasn't there!!! Had been stressful planning the trip and this was the last thing I needed. I was told I would get a call from a supervisor and never did. The “new” location where I picked it up was good, but uhaul scheduling dept.needs some work. From what I hear this is quite a common situation with uhaul.

Kimberly B. 
Rating:
5.0

Inform the customer as to what the size truck will accommodate

William B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

AURIE B. 
Rating:
3.0

Customer did not leave a comment.

Brian R. 
No reviews have been submitted for this location.

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