The windshield had a crack in it they were unaware of. In addition I was over charged I rented the truck to pick up a ladder that would not fit in my car My total drive was less than 8 miles I was billed for 40 miles when I returned the truck The attendant said they would speak with the manager and get back to me I never heard from them The next thing I knew I get billed more for my deposit for the excess mileage I’m gonna reach out to my credit card
james b
Eldersburg Carroll Fuels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eldersburg, MD 21784
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Friendly and helpful staff made this rental experience painless. Equipment was clean and serviceable as advertised; no issues. 5/5 stars!
Russell NThe experience was inconsistent with expectations. The app told me to look for a lockbox but there was none and I had to ask the attendant for the key. The blankets I rented were not in the vehicle and I had to ask for them. The app was very finicky and would not let me submit pictures of the condition of the truck at pickup. It also took quite a long time for an “agent” within the app to approve my application before I could take the vehicle, which seemed backwards since I had already submitted all my information beforehand, and the whole process delayed my timeline by at least 30 minutes.
George GWhen we picked up the Uhaul it was on empty. They also have me the wrong reservation and wanted me to return the truck after I had fully loaded it with my belongings. Then the app didnt work so I had to pay over the phone. I would never use uhaul again.
Grayson MI like this location and hopping to get always a safe and in safe condition a trailer for my needs. When I rented a trailer at this time. I found that the trailer was not clean enough, I found many screws and nails that can make a damage tires of my ATV. I cleaned the trailer by myself before load my ATV. Another problem was with a jack handle. The plastic handle was missing and was hard to adjust a level without a plastic knob.
Denis P