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JOHNNY C
Customer Reviews for Eldersburg Carroll Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone I encountered was very friendly and helpful as I returned to trailer.
AUDREY RThe truck leaked in the storage area thereby damaging my product. This is the second time that I have rented a truck from this location that had a truck that leaked. While the location is not at fault here, U-Haul needs to ensure that there trucks are water tight.
Michael OQuick and smooth transaction- served me well.
Peter DThe equipment was clean, but we believe that it was the door gasket that wasn’t sealed well and our belongings were soaked from the rain storms during our trip. Also, the price we paid to rent it was extraordinarily high. To improve the equipment, I would recommend reviewing in more detail or testing the door seal as part of the equipment review
ROBERT BFriendly staff
ED BNo one at the facility knew how to check in the trailer.
DOUGLAS FI rented a 15 foot truck for $29.95 and was charged an additional $29.95 even though I was told over the phone that I could keep the truck for an additional day without being charged extra. Liars.
Mary BSince it was a gas station, the attendant could not really focus on my needs. The checkout was done via his cellphone, so I could not see the contract before I signed it (also on his cellphone). This resulted in the amount of gas shown on the contract being different from what was actually in the truck. Also, he showed me where to get the 12 blankets that I reserved, but did not assist me. I grabbed a package, thinking it had 12 blankets in it, but it only contained 6. I was later charged for 6 missing blankets when I dropped off the truck. I think that a little extra care and feeding at this location could have saved me a lot of grief later.
STEVEN MThe windshield had a crack in it they were unaware of. In addition I was over charged I rented the truck to pick up a ladder that would not fit in my car My total drive was less than 8 miles I was billed for 40 miles when I returned the truck The attendant said they would speak with the manager and get back to me I never heard from them The next thing I knew I get billed more for my deposit for the excess mileage I’m gonna reach out to my credit card
james bFriendly and helpful staff made this rental experience painless. Equipment was clean and serviceable as advertised; no issues. 5/5 stars!
Russell NThe experience was inconsistent with expectations. The app told me to look for a lockbox but there was none and I had to ask the attendant for the key. The blankets I rented were not in the vehicle and I had to ask for them. The app was very finicky and would not let me submit pictures of the condition of the truck at pickup. It also took quite a long time for an “agent” within the app to approve my application before I could take the vehicle, which seemed backwards since I had already submitted all my information beforehand, and the whole process delayed my timeline by at least 30 minutes.
George GWhen we picked up the Uhaul it was on empty. They also have me the wrong reservation and wanted me to return the truck after I had fully loaded it with my belongings. Then the app didnt work so I had to pay over the phone. I would never use uhaul again.
Grayson MI like this location and hopping to get always a safe and in safe condition a trailer for my needs. When I rented a trailer at this time. I found that the trailer was not clean enough, I found many screws and nails that can make a damage tires of my ATV. I cleaned the trailer by myself before load my ATV. Another problem was with a jack handle. The plastic handle was missing and was hard to adjust a level without a plastic knob.
Denis PStaff are very experienced, helpful , and friendly.
ROBERT BThe pick up and drop off were very smooth. The gentleman that handled our reservation at the lot was excellent.
cathy aTruck sounded a bit rough at start up. Location also a smoke shop...so some interesting smells and individuals in the store.
PATRICK LThe location is a mini-mart and getting assistance to load the trailer onto my truck took about 15 minutes. Its no one's fault, but for convenience purposes, its not a good location. On the other hand, when I picked up my trailer hitch at the U-Haul store in Owings Mills, Md, the location was clean and the service excellent.
Marc AHire more Jeff's. He was outstanding and provided great customer service.
Marvin BA gas station should have gas.
Charles IWe returned the U-Haul during open hours.
James mSooo much nicer than exxon in mt.airy!
Franklin kMake sure the gas tank is full for new customers. Tank was only 1/4 full. The pad lock of the rear door was so stiff as to be almost inoperable. A little lubricant should be applied. The dolly hold down clamp was tightened so tight that it could not be loosened by hand. It used a wing-nut which should not require a tool. This location did not have a ten-foot truck which is all I needed. I had to settle for a 15-foot truck at $10 a day more.
KENNETH WThe truck itself was fine and worked out great but the employee that was working at the counter assisting with the rental was weird, unfriendly/rude and as a female customer would never come back to this location ever again. Weird customer/ employee / friend hangout out inside talking about personal things. Needed to have my husband come in and deal with the male employee because it was creepy.
Kelsey BThe guy behind the counter was super nice and made the process as fast as possible
Maxwell MFriendly, helpful person who managed my reservation and even hooked it up to my van.
DRUCILA KI looooved driving the truck. I loved it so much I’m going to rent it again this week.
Victoria SThe counter person just checked me in and gave me the keys - he. Ever said there’d be a text on start-up. The storage bed was dirty. It said there was a half tank of gas - more like 1/4-3/8. My order included a dolly - nine on the truck
Dan NFriendly experience were I rented the U-Haul
THOMAS NI didn't know how to respond to my feedback so I decided to provide feedback based on my second experience of the same rental. I picked up my initial truck on Friday afternoon- great customer service. On Saturday morning, we drove to our first pickup location and the truck's back door was jammed and would not open. After several attempts, we realized we were not going to open it. I returned back to the rental location and fortunately, there was a second truck for us to use. Again, great customer service, great truck experience, and great customer service upon return. The first truck had several issues thinking back to it. The passenger and driver doors didn't close completely and the brake system was quite jarring. We really appreciate the follow-up customer and service and would most definitely rent from this location again. Thank you.
Homero BThe van I rented was spotless and perfect for the job I had. It was a bargain and used U-Haul for many many years. Carroll Fuels was very nice and great customer service. Highly recommend this place and rent with U-Haul.
Elizabeth CThe best customer service so far. Great job..
TAOFIK OLower price
howard sOnly one thing, when I returned it I’m going to pay in cash and I forgot to bring extra $100 bill. I asked the guy if I can go to my truck and come back in 10 minutes to pay. He refused and said he can’t do it because other people did it and walked away. I told him I understand but he have my card with I authorization amount, I offered to leave my DL with him but he refused and I have to use my card. This is not the first time I’m renting from this place and I’m using U-Haul all the time. They were super good and nice and I don’t want to get him in trouble just want to send as feedback that needed to be more trusted in multi repeat customers and specially when you have my card was no reason for it.
Lavi CQuick and smooth transaction when returning the truck.
Howard SN/A
Patricia CQuick and easy drop-off of the rental truck. Thanks for the great service with my truck rental return,
Howard SSmooth transaction for the return (drop-off) of the U-Haul truck rental. Thanks Eldersburg Carroll Fuels for the great service.
Howard Syou can't.
william mThis location did not have my reserved truck. I had made my reservation days prior to reflect the help I had for my move. I came a hour after my pick up time and the attendant told me he was actually about to call me because my truck was not back yet and he did not have another truck available for me. When he called the people who had my reserved truck, they said they would not be back until after close. He said I could come back the next morning and take a truck that was open until 3pm. Unfortunately, I did not have help lined up that day so that made my whole move harder. Overall, I was just really disappointed in the whole experience here. I would not make a reservation or use this location again. I definitely would not recommend this location to a friend. I get that things happen, but I just felt like this was unprofessional.
Alexandra SGreat drop of location - staff very helpful
EDWARD APrice per mileage is pretty steep
Joseph SCan’t think of any they’re doing fine
william mThe van was well maintained with the exception of the tires. the low pressure tire light was on - and the attendant was quite agreeable and helpful with putting air into one of the tires, but as I left the station, the light came back on. When I got home, I called and reported the low tires and again the attendant was quite helpful, telling me how to find out what the pressure was. It was 48 and he said that as long as it wasn't in the 20's it would be ok. I figured to trust that, especially since I was only going to drive a short distance. Overall, the van was well maintained, ran well and suited my purpose.
rebecca bU-Haul sent me a 600$ fee 2 days after I returned the truck
RASEAN ACarroll Fuels is a great location to pickup. They are always friendly and professional. Please put some more technology into your app, however. It is very difficult to use because it consistently hangs up and/or takes multiple attempts to upload photos. Check in and check out always takes 10 to 15 minutes with the app.
ERIC TKeep up the great work!!!
Anthany Wgood
penny rThe truck was not cleaned out. I swept the cargo area when I picked up the truck and at drop off. Blankets were left in the back of the truck in the floor. The truck cabin had a lot of dirt on the floor. The odometer read higher mileage than what was on the app. The staff at this location is very nice.
Eric TSnow covered truck at pickup time; dolly and requested number of blankets not in truck, attendant not focused on completing order. Small, crowded lot serving mainly as a gas station.
Vaden SDennis was amazing.
Edward CVery simple and easy drop off and check out.
Kenny DEasy and convenient, great service!
Meghan MI rent trucks frequently for my small business.I always go to Carroll Fuel because the employees always make it so easy and fast for me to get in and out. I really appreciate how well they take care of me! Bonnie
Bonnie LN/A. Experience was very easy.
gregory rEasy - pleasant staff - thank you!
JAMES ONothing the Carrol fuel location has always been great to deal with,the young man at the counter was wonderful.
Donna WRented two utility equipment weren't available. Asked us to upgrade to appliance dollies. We found one utility dolly but was informed that he can't change the rentals now but feel free to take utility dolly at price of appliance dolly.
Jieun IReserved my trailer one week prior online, all fees were upfront and no hidden charges. On day of my pickup representative professionally helped me to hooked up a trailer. If I need a trailer again definitely will rent in the future at this place.
Denis P