THE GUY SAM WAS GREAT WHEN HE LEFT A MESSAGE N VERY FRIENDLY N THE GUY JEFF HAS VERY UNDERSTANDING N PASSIONATE N WILL BE RENTING AGAIN SOON..THIER VERY UNDERSTANDING ABOUT OUR BUGET.THANKS GUYS
joseph G.
Customer Reviews for Eldersburg Carroll Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't blame the people at the facility. But there was no vehicle for me to use and I had to go spend more money, drive much farther for a different vehicle.
JASON M.Customer service was friendly, polite and easy to deal with. I would recommend this location without any hesitation.
DRUCILA K.The folks at this location are always very friendly and extremely helpful! This is my favorite location even though it's in a tricky spot to access from a busy road.
Troy R.The morning and evening staff at the Carroll Fuels location went above and beyond to make my experience a great one. Evening staff were already on their way outside when I pulled up to drop off the trailer! Pickup nor drop off was no longer than 5 minutes total. Knowledgeable staff goes a LONG way, and these fella's were it!
Jaclyn M.Read above
Macario A.Nothing
William G.Terrible terrible
Macario A.The lady in Salisbury was very helpful, pleasant, and knowledgeable. Very rare these days.
Constance G.Excellent
Maged S.Mobile check in was too complicated and took too long
William S.The guy at Carroll Fuels in Eldersburg MD was awesome. He didn't stress over the fact that I was 30 min past the due time and did my check-out while on the phone with someone with a UHaul question. That's exactly what I need: timely service and low-stress
Nicholas B.improve your web site to make it eaiser to use and understand.
Stephen C.Charged for double the miles I put on the vehicle. I would like an area manager to contact me please.
TONI P.very helpful and profesional as well.
Amanda U.Great customer service. They are very helpful and get you on your way in minutes. This is my third rental from this location.
Sean N.It was fine. The guy was very friendly.
David W.Great experience and helpful staff.
Sean N.Na
JULIUS N.U-Haul changed my reservation from my original location to this location, 25 minutes further away, without telling me. I received no email, phone call, or text message. I found out when I showed up at my reserved location and they told me they had no record of my reservation. The location manager told me it's best to call ahead before pickup because you can't trust U-Haul.
William M.I had to return my rental to the same location which caused an extra 25 miles to my bill. I should have been allowed to return the rental to a location into the area which I moved to.
Valerie M.It was super quick getting in and out. I appreciated that!
Rachel M.No one helps unhook the trailer and I damaged my vehicle getting the trailer unhooked.
Jack L.Excellent
Maged G.Good experience. Easy to pick up and return the trailer. Thanks!
Joseph J.Overall, great service and equipment.
David L.Truck had a lot of mud inside the cabin. Otherwise, overall a good experience.
Chaudhry W.Easy process, no issues, friendly technician (Anthony); vehice ready to go -- will engage again
John M.Driver side rear tire constantly needed air my credit card was hacked from that store my reservation for some reason was canceled it took them over 2 hrs to get a contract so I could leave then I had to go to Walmart to get a 7 prong plug step down to flat 4 prong plug I was told by the store they had converters also told I would be given extra days for my inconvenience a very disappointing experience would strongly advise anyone not to rent from this store location
Gary S.Employees assisted in hookup. Much appreciated.
TEEKA S.Outstanding customer service.
Mack B.Try to have a cleaner restroom
Marilyn D.I was not aware until later that the vehicle needed safety maintenance. The brakes showed serious signs of wear & getting proper roadside assistance meant adding days to the rental, for which I was charged. Ultimately the vehicle had to be towed to 2 locations & I was charged a convenience fee for the inconvenience of having the vehicle towed to keep myself & my property safe from harm. I have requested an adjustment & refund for those charges.
Michele F.It was extremely easy to pickup and return truck. Staff member was extremely helpful. Location was very convenient for pickup. Great experience.
Tara S.I was giving two rates and ended up with the higher one. Not fair!!!
HECTOR R.The man that worked here was so nice and helped me hook the trailer up and helped me back up and unhook. Usually they are quick to take my money and push me out the door to figure it out on my own. I appreciate the extra effort!!!
Jacquline B.LeeAnn (?) was very helpful and made the picknup process a breeze. Competence is in short supply these days so this experience was refreshing. - john
john M.The tires on the trailer were worn out and ultimately failed multiple times during my use of the trailer. This caused 2 separate breakdowns, one in which I was stranded on the highway for 5 hours and the other 2 hours. The first-time roadside assistance replaced the failed tire with a damaged spare tire that then failed the next day. I had raised my concern over the worn out tires duirng my first call with Uhaul support, they were supposed to come out to my hotel and replace all the bad tires, however they failed to do this. (This then caused yet another breakdown the next day) I would be very careful renting Uhaul equipment at this point as it is not well maintained and poses a safety risk.
Bart B.Smooth transaction- will use again
Peter D.Not the original place or size vehicle I wanted to pick up. Not the locations fault, they were very friendly, helpful, and understanding of the hassle I had been through with U-Haul to get that truck.
Robert C.The AC in the truck did not work on the hottest day of the year. It made driving the truck miserable. Also, the driver side door does not close properly causing it to rattle and bang around. I should not have been given a truck in that condition.
William C.It's in a gas station/smoke shop, so it took incredibly too long to get the attention needed to check out and move on. I prepaid for the trailer and it still look more than 30 minutes to get the trailer…and I did all connections and pictures, etc. myself. Should have been quick and painless…it wasn't.
Craig C.You made me drive an hour away from my requested moving location to pick up a truck. This conflicted with my assigned loading dock time at my apartment. I explained this to everyone I could at Uhaul and was dismissed, told "It is what it is" and was given a $50 refund which didn't cover the cost of my gas to go get the truck and to drive to my initial moving location. I will be honest with everyone I know that Uhaul isn't a place to be trusted.
Michael P.Nothing. The staff was very friendly and helpful to help me load the trailer
Kenneth C.The service was on point and using the Uhaul was great cuz a friend back out at the moment of moving stuff in his truck thank you so much
benjamin C.Nothing, no issues.
Michael B.