Great experience. There were some computer issues that took a little while to resolve when renting bit other than that everything was really good.Bernie H.
Customer Reviews for Eldridge Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Front desk help Meryl was very welcoming and helpful.Farrukh S.
Very nice manager who took care of me right away.....I had no issues, it was a very nice experience!!!David K.
Customer did not leave a comment.Ismail I.
They are really fast for the registration , pick up the truck and they're so cleanmervis M.
Driving this van was uncomfortable - it was hard to keep my line at the high speed.Eduard K.
Very friendly staff. Clean and comfortable leasing office.Gregory M.
Customer did not leave a comment.KRISTIN M.
Closing time at 4:00pm makes it a little tough to pick up equipment after work. Had to leave early to get the needed trailer.Victor K.
Very friendly and professional service.Jules W.
Customer did not leave a comment.Beau Z.
Customer did not leave a comment.Josue L.
Fill up tanks to full then rent out 🤦â€â™‚ï¸Badr T.
They should not give customers vans on empty especially when my movers were being paid by the hour and time was of the essence to rent van and before the Ihaul hired third party helpers came.AHMAL T.
they charged me an extra even though I returned within the time and exact fuelshashidhar Y.
Make sure that you let them know they need to come 30 minutes earlier because if not it goes into the regular time. ThanksLashawn T.
Norma was friendly and able to get me set up quickly and the vehicle was clean. The only issue I had was when returning the truck, the check-in platform would not accept the picture of the odometer, even after several attempts. Luckily the facility was still open and the gentleman inside was able to get me squared away. Overall, a good experience.laura L.
Customer did not leave a comment.Scott P.
Kudos to Holly and NormaRalph Q.
All was great.Shari H.
Charged me for 9 gallons of gas after only driving 11.2 miles. Had to call twice and make a visit in person to get resolved. Girl working at the facility said it wasn't them, but it was U-haul. Also, when I ordered 5 dozen blankets and an appliance dolly, they and none available when I arrived to pick up so I had to move without either. Had damage on my leather sectional due to lack of personal blankets. Overall, u-haul was a crappy experience and I'll be finding another service company moving forward.Spencer P.
Customer did not leave a comment.Zhi Y.
Staff very polite and attentiveJack M.
Customer did not leave a comment.Blue-Diamond T.
because the procedure is different than other locations, and they close too early,ALMA J.
I acknowledge this would be next to impossible to change, but the amount of parking available was nowhere close to enough.SETH G.
Customer did not leave a comment.Gabriel O.
We showed up 2 hours before posted closing time to return our truck and dolly. Office was closed. We were able to leave our truck per online instructions, but there were folks there quite upset as they need to rent equipment. Nice person called us back, saying she was in the back with another client and said she had been left alone that afternoon.Robert H.
Customer did not leave a comment.Horace S.
Customer did not leave a comment.TANYA M.
Customer did not leave a comment.MARVIN M.
The lady working there was not friendly terrible customer serviceOLAJUMOKE A.
John was very friendly and helpful getting me on the road with my van. His professionalism was top notch.MARTY C.
Customer did not leave a comment.PATRICK H.
Customer did not leave a comment.Bradley M.
Customer did not leave a comment.JOSE P.
- Front door was locked during hours of operation - They did not have furniture pads available even though I had originally purchased them, and they did not tell me where to get new ones - They did not give a walkdown of the truck/ things to knowJOHN S.
Customer did not leave a comment.Jakeveya M.
Other than some technical issues everything was ok, Holly was so nice and helpful with an excelent customer service.MIGUEL M.
Another great customer service experience pulled up the service guy pulled off the trailer and I was out of there in less than five minutes outstanding serviceJohn P.
Customer did not leave a comment.RICHARD W.
Customer did not leave a comment.Vincent P.
Smooth process.Chad H.
Customer did not leave a comment.MAURA M.
Customer did not leave a comment.Jayne C.
Customer did not leave a comment.Charles S.
Vehicle looked very old and making creeky noises while drivingVIJENDRAKRISHNA K.
Customer did not leave a comment.MOUNIR H.
I had the greatest experience! Alexa went above and beyond to help me get a uhaul in time for what I needed. In a world where customer service has fallen pretty low across the board, it's refreshing to come into contact with someone like Alexa who really cares about helping you out. I highly recommend this uhual location.WILLIAM JAMES K.
Holly is great. Very Helpful.KAYLYNN D.
Caroline and Holly are great at what they did for my storage and U-haul needs. Dropoff box is very convenient.Adrian I.
The inside of the truck (in the front) was dirty. Was there trash? No. But the floor board was quite dirty. The cup holders were dirty. And we wiped the steering wheel, seats and commonly touched areas with a sanitizing wipe andâ€¦ yikes.LUIS C.
Customer did not leave a comment.ROSEMARY O.
Since we're in the COVID Era, it would be nice to either wipe down the interior/spray inside with disinfectant.LASONDRA R.
Customer did not leave a comment.VANESSA B.
Great customer service at this location. Well doneJAMES O.
I would like to know why I was charged an additional $30 over what I was quoted with taxes and fees included?BRIANNA S.
Walking into the storage unit I was immediately impressed by the awesome customer service the ladies showed. The office was very clean the organized. The ladies that work there were knowledgeable, very helpful and very sweet. I definitely recommend this place for anyone who would like to rent a storage unit. The security is great and the storage units are clean.OLGA IRIS P.
Customer did not leave a comment.IBRAHEEM A.
Customer did not leave a comment.VANESSA R.
Good attentiionALEXIS L.
Y'all have great staff working the desk. Thanks for all the help!PATRICK M.
No improvement necessary! You don't fix what isn't broken! From the moment I walked through the door I felt welcome and at ease. My reservation was ready and waiting as promised. Paperwork was simple and fast to complete. Returning the vehicle was even easier. Thank you Alexa for your sincere effort in making this happen as described.RONALD LEE S.
You have an excellent customer service rep, Alexa! She was so very helpful, professional, cheerful, and determined to have us safely underway with our rental as soon as possible. She made picking up a trailer easy for me!ANNE W.
Customer did not leave a comment.William B.
The staff were helpful, professional and friendly. They took time to help me and give me options.SARAH M.
Customer did not leave a comment.EDITH L.
Customer did not leave a comment.WARREN B.
When I make a reservation for a pickup truck to come and pick up at 5:45pm and get to the store and see it not there anymore because someone else rented it out to someone else even though I reserved it. So I had to rent a box truck that I didn't want but had no choice because of someone's bone headed doing. Not cool!! Then send me the wrong receipt and still haven't sent me the correct and adjusted receipt. Not cool again!! Still waiting for my receipt which I have to have to turn into my work as an expense. I need my receipt!!JONATHAN W.
Customer did not leave a comment.LALANEY TEKEIA S.
Customer service was not very good, when I went to pick up the equipment and also when I delivered it. The two ladies were very rude.PATRICIA S.
Customer did not leave a comment.JOSE C.
Train your employee. She doesn't know u haul grantees to give me truck otherwise some compensation. She told me to go to other location. And after I returned, I called and ask her why I am charged extra. Instead of explaining she said I am 100% right. I even said do you listen to me and open the picture and contract copy so I can explain she said no here is number for our area manager. He was nice and he listened and solve my problem. So my worst experience with that locationMUHAMMAD SOHAIB I.
I booked a 20' truck to travel 630 miles. I was given a truck with a completely blown out tire at the Eldridge location. I have a photo. I called the Eldridge location and was referred to the Westheimer UHAUL center for repair. Upon arrival I was told tire repairs were not performed there. Austin the GM at Westheimer saved the day once he understood what I was telling him. Austin went above and beyond to assist me, even though I did not spend my money in his location. I was mad at the situation, cussing even-and Austin managed to diffuse the situation. Please recognize him for a job well done!DANNIELLE T.
Customer did not leave a comment.Roni K.
Great service fast and friendlyERICA S.
I am happy to have chosen that location. Alexa and Crystal were very helpful. They are very kind and patient. They look for solutions to everything. Yes, of course I would recommend that location to my friends. Actually when one is moving it is full of worries and you arrive with them and they make it seem that everything will be easy. Thanks for everything.MILENA J.
Customer did not leave a comment.JAMEKA T.
Customer did not leave a comment.ANTONIO A.
Customer did not leave a comment.CHERYL M.
Very friendly and helpful staff!FRANK H.
Customer did not leave a comment.KENDRICK S.
They were very helpful and friendly made sure trailer was hooked up correctlyRandy C.
Customer did not leave a comment.NIRESHA M.
Alexa did a great job in helping me despite the fact the truck was not ready. She was professional and willing to do whatever she could, all while being friendly. Great customer service!!ESTANISLAO R.
Customer did not leave a comment.EBENY B.
Customer did not leave a comment.JOSEPH G.
Representative was AwesomeDiane W.
Customer did not leave a comment.STEVEN W.
ALEXA RAE provided the best customer service skills that I've ever experienced at U-Haul in my life. She was knowledgeable, polite, patient, understanding, friendly, and showed eagerness to help and sincerity towards each customer. It was only her taking care of customers, checking out and returning rentals, answering the phone and with all that going on, she still walked me out to my rental. I had a few questions before we left and she answered them with a smile on her face. As I looked back on my experience to write this review I realized I was selfish and should have waited to ask her the questions. They weren't urgent and she had a lot going on at that moment. I've been in customer service my whole life and recognize and understand how it feels to be the one person working, there's a line, you gotta pee, and 5he customer confront of you just said she needs to speak to the owner... Not once did Alexarae loose focus or professionalism. And she never rushed me once. Thank you so much for reminding me that there are people who genuinely care and do their job correctly.SAYDE F.
Awesome thanksMark L.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.SIMI K.
She was excellentKEVIN A.
Christa and team were organized and very quick to get me in and out the door. Very impressive staff! I will be back! Regards Don DuttlingerDONALD FRANCIS D.
Customer did not leave a comment.KINGSLY N.
Krista and Alexa were amazing!!! I wish they were everywhere i went there customer service as above and beyond. They gave my daughter water on a hot day after my car broke down allowed me to keep my car there over night until i could get it towed i couldn't ask for better people to meet moving into HoustonJustine A.
Customer did not leave a comment.JACK LYNN S.
Krista is awesome! Friendly, personable, informed and just an all around great service providerDAVID M.