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CARLOS R
Customer Reviews for Eldridge Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy process, great availability.
SUAH RThe vehicle worked fine and got the job done.
LUIS TExcellent customer service
Joumana KEmployees that Friday and Saturday were amazing
Quinton GDon't try changing the drop off location to somewhere 20 miles away from the original drop off location!
Daisy PCustomer service was excellent. She made me feel comfortable and she was very nice. I don’t think you should change anything. I think you should give her a raise.
NIESHA DVery good customer service from Terry.
MARGARET MEverything was neat ,clean and very professional. I enjoyed the help from the sales representative. She was very kind and patient with me as I struggled with my broken phone she didn't hesitate to assist me. I had hiccups all that day but the experience with uhaul was Pleasant and I'm grateful!
Jennifer CKeep truck clean and smelling good.
CHARLES CVery user friendly and convenient!
MUKESH WExcellent service. Friendliness.
HUNG NI was over charged. I put gas back in the truck. I drove 5 miles and was charged $27 for six gallons. Even if I did not put gas in the truck is the gas mileage on the truck that bad to get use more than a gallon of gas per mile! The logic and math does not make any sense. I called U-halll on a monday to bring by concerns forward, I spoke to someone and was told I would hear back in 2-3 business days. It has been 5 days and nothing.
ART DPurposely didn't put an appliance dolly in vehicle rented to, discriminated against move and also stripped driver gear to cause a really bad accident. Bad Business for sure! Will be suing !
Kyle PTim’s team did an excellent job. I would highly recommend them.
Mark AThe staff was friendly and accommodating. The experience from start to finish was extremely positive.
Andrea Bmore expensive than expected
Gianfranco IIt was my first time to rent with U-HAUL and was great experience. Also, the person that help me with the process was nice and has excellent service attention. Thanks
Tania RCustomer service was great!!! truck seemed worn down
Brea CThere was no lights on the dashboard to see which gears I was switching to. The seat cover kept coming off. The mirrors kept pointing downward as I drove. This was really a safety hazard. It seemed like I was rented the broken truck instead of the nicer truck. I placed more gas than there was needed and I hope I get a refund. Although the lady who rented to me was very nice the truck was a big safety concern and not worth the money I spent.
Betrice WFantastic!!! No mprovement needed at this location!! 👍
GEORGE MNot one problem! Professionally done! 100% Satisfied 👍
GEORGE MTerri was great! She was very professional! 100% 👍
GEORGE MThe truck was a bit old and raggedy but it got the job done. It was clean and the guy that helped us was very helpful and friendly.
Cristina DGreat experience and very professional
Mustafa AUhaul is the best way to move. Thank you.
Ayshah PVery friendly person at the front desk
Edgar ISuper friendly and very helpful! Nice and clean location with all of the helpful necessities for the travel/move! Locks, boxes, tape, etc.
Haley Si am still waiting for someone to call me, the mileage was wrong
Simon PThe check engine light was on.
Emma HTruck did not run well at high speed. I thought it had a governor installed. When I dropped off in Forr Worth they said it has no governor. May have had a fuel system problem. Made for a difficult and at times unsafe drive. Otherwise was fine at low speeds. Most of my travel was highway speeds though.
James CThe customer service was professional and pleasant.
Nicole GAbsolutely the best service and location that I have ever used with Uhaul!
Carrie AThe person who was at the location was amazing. It was a smooth pick up and also a quick drop off. I will recommend the Eldridge location to everyone.
Carla RMr. John was so nice and got me all squared away.! The storage was clean & nice & everything fit.!
Amani HI called at the last minute and they were able to help out. 5 Star
Angela BThe receptionist was nice and friendly
Osarenmwinda IWhen I was done with the vehicle and I want to put gas back into it. Coming to find out the gas that I was putting in. The holes for the gas tank was loose and I had to put it back together.
Anson JI love this place!! Eldridge Storage/Uhaul is quick and prices are reasonable. Very clean and classy. Always have specials!!
Demetria FWhat a convenient well kept location
PATRICIA LUhaul truck rental service was at storage facility and were in business transition to eliminating Uhaul truck rental service. The person tending Uhaul truck rentals was not present on pick-up nor drop-off. Storage facility assisting had no Interest in providing service to me. At one point one of the storage facility staff members I needed to wait outside (@ 95 degrees) until Uhaul person got back from making errand. I finally just check out my drop-off on-line. Bad customer service
Rene MI booked a 20 foot but originally wanted a 15. The rep gave me what I wanted, and was exceptionally professional doing so. Thank you.
Cassandra Gperfect experience - all good!
Teresita CGreat customer service!! Everyone was very helpful.
RYAN WMatt is most helpful, always! God bless!
Leah LFirst time using Uhaul, overall great service & user friendly app to follow up from the reservation, order and final receipt. Box4Box crew was awesome - 5 stars.
Luis VMatt was super helpful, again! Good bless!
Leah LVery neat and clean environment. Excelent customer service.
Samir PWhen I went to pick up my vehicle it wasn't ready which put me hours behind for an event. I never caught up, I missed business which means I missed money.
TAQUELA HMileage on vehicle when picked up was 13 ml more than on contract, I received electronically but didn’t see until shortly after leaving facility. I immediately called facility and left message informing them. When I returned vehicle I told person at check-in about extra miles and he said he would “see what I can do”. When I got final bill I was still charged miles.
Tor KGreat costumer service!
ABEL L